Manager Tenant Management Operations

UKG (Ultimate Kronos Group); Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

UKG is seeking a Tenant Management Operations Manager to lead a team responsible for provisioning, configuration, and lifecycle management of customer tenant environments in a SaaS platform.

The role requires coordinating across Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver a reliable customer experience, managing provisioning, refreshes, copies, migrations, resets, and decommissioning while driving automation and process improvements.

Qualifications

• 3+ years in operations, platform support, technical program management, systems administration, or a related field.
• 3+ years managing customer-facing or internal environments in a SaaS or enterprise software setting.
• 3+ years managing 5 or more employees.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.
• Comfort working with cross-functional teams and operational workflows.
• Analytical mindset with the ability to troubleshoot issues and identify root causes.
• Work under time constraints.
• Previous experience engaging and working with cross-functional enterprise level software development projects.
• Strong verbal and written communication – must be comfortable working directly with SMEs.

Responsibilities

• Manage end-to-end tenant operations, including provisioning, refreshes, copies, migrations, resets, and decommissioning.
• Coordinate requests for customer tenants, ensuring timely execution and proper approvals.
• Manage growth and development of team members, establishing goals and engagement strategies.
• Monitor tenant health, availability, and configuration accuracy.
• Investigate and resolve tenant-related issues, escalating technical problems when needed.
• Maintain operational processes, runbooks, documentation, and service-level expectations.
• Identify process gaps and drive automation, standardization, and continuous improvement.
• Partner with internal/external team members on creation and implementation of new or improved processes
• Ensure compliance with security, privacy, and internal operational controls.
• Communicate status, risks, and dependencies clearly to stakeholders.

Skills

Team management

Stakeholder management

Project coordination

Cross-functional collaboration

SaaS operations

Analytical troubleshooting

Communication

Time management

Attention to detail

Tools

JIRA

Salesforce

PowerBI

Microsoft Office

Job description

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team

The Tenant Management Operations team is a part of the Engineering organization within UKG. This team is responsible for the provisioning, configuration, and lifecycle management of customer environments within a SaaS platform. This team ensures environments are deployed, integrated, and maintained in alignment with established standards and service level agreements. They collaborate with internal teams and customers to support implementations and resolve environment-related issues. The function operates within defined procedures while contributing to process improvements and increased automation. This teams supports scalable, high-quality service delivery.

About the Role

The Tenant Management Operations Manager is responsible for leading the team responsible for provisioning, configuration, and lifecycle management activities of customer tenant environments. This role ensures tenants are provisioned, refreshed, and decommissioned efficiently and accurately, while coordinating across Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver a reliable customer experience.

• Manage end-to-end tenant operations, including provisioning, refreshes, copies, migrations, resets, and decommissioning.
• Coordinate requests for customer tenants, ensuring timely execution and proper approvals.
• Manage growth and development of team members, establishing goals and engagement strategies.
• Monitor tenant health, availability, and configuration accuracy.
• Investigate and resolve tenant-related issues, escalating technical problems when needed.
• Maintain operational processes, runbooks, documentation, and service-level expectations.
• Identify process gaps and drive automation, standardization, and continuous improvement.
• Partner with internal/external team members on creation and implementation of new or improved processes
• Ensure compliance with security, privacy, and internal operational controls.
• Communicate status, risks, and dependencies clearly to stakeholders.

About You

Basic Qualifications

• 3+ years of experience in operations, platform support, technical program management, systems administration, or a related field.
• 3+ years of experience managing customer-facing or internal environments in a SaaS or enterprise software setting.
• 3+ years of experience managing 5 or more employees
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.
• Comfort working with cross-functional teams and operational workflows.
• Analytical mindset with the ability to troubleshoot issues and identify root causes.
• Work under time constraints
• Previous experience engaging and working with cross-functional enterprise level software development projects
• Strong verbal and written communication – must be comfortable working directly with SMEs (Subject Matter Experts)
• Capable of working on multiple projects while maintaining close attention to detail
• Effective problem-solving and strong interpersonal skills with positive, ‘can do’ attitude
• Self-Motivating, dedicated, with a strong sense of accountability
• Excellent ability to handle multiple tasks under tight deadlines

Preferred Qualifications

• Experience with tenant provisioning, environment management, or release operations.
• Familiarity with HR, payroll, workforce management, or enterprise SaaS platforms.
• Experience improving operational processes through automation or tooling.
• Knowledge of incident management, change management, and access governance.
• Working knowledge of JIRA
• Working knowledge of Salesforce
• Working knowledge of Microsoft Office applications including PowerBI

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.