Manager – Technical & Consulting Service

Tridiagonal Software Inc.; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Tridiagonal Software Inc. in Pune is seeking a Manager - Technical & Consulting Service with 4–5 years of experience (Ph.D.) and MS with 8+ years in chemical/biochemical engineering or related fields.

The role leads a team of Technical Consultants and Support Engineers in software support, KPI formulation, and strategic client engagement. The position requires strong communication skills, the ability to drive platform adoption, and collaboration with Product & R&D for feature development.

Qualifications

• Ph.D. with 4–5 years of industry experience.
• MS with 8+ years of professional experience in Chemical Engineering, Biochemical Engineering, Bioengineering, or related discipline.
• Superior written and verbal communication and presentation capabilities.

Responsibilities

• Recruit, supervise, and mentor a team of Technical Consultants and Support Engineers.
• Formulate and monitor KPIs for client account health, onboarding efficiency, platform adoption, and NPS.
• Develop scalable frameworks to standardize consulting engagements and services.
• Act as primary technical sponsor during 90-day PoV campaigns and ensure data ingestion and generation of Process Characterization Reports.
• Facilitate user navigation of the SimSight ecosystem and train scientists in Scale-Up Simulator usage.
• Monitor platform utilization and initiate proactive technical consulting and reviews for under-engaged clients.
• Communicate client feedback to Product and R&D to drive feature requests and ontology improvements.
• Collaborate with sales to identify upsell opportunities, such as upgrades to advanced suites from transfer suites.
• Media, and webinars to educate users on best practices in hybrid modeling methodologies.

Skills

Leadership

Mentorship

Communication

Education

Ph.D. in a relevant field

MS in Chemical/Biochemical/Bioengineering or related

Tools

SimSight

Job description

Manager - Technical & Consulting Service

Pune - Work from Office (Travel based-on Business Meetings) 4 to 5 years A Doctor of Philosophy (Ph.D.)

DEPARTMENT Software Support

LOCATION Pune - Work from Office (Travel based-on Business Meetings)

EMPLOYMENT TYPE Full-time

EXPERIENCE 4 to 5 years

Key Responsibilities

• Recruit, supervise, and provide ongoing professional mentorship to a team consisting of Technical Consultants and Support Engineers.
• Formulate and monitor Key Performance Indicators (KPIs) pertaining to client account health, technical onboarding efficiency, platform adoption rates, and Net Promoter Scores (NPS).
• Formulate scalable operational frameworks to standardize consulting engagements and technical services for diverse user demographics, such as Upstream Biopharma and Small Molecule API engineers.
• Function as the primary technical sponsor during structured 90-day PoV campaigns. Responsibilities include ensuring the successful ingestion of historical data, the configuration of digital asset twins, and the generation of initial Process Characterization Reports.
• Facilitate user navigation and utilization of the SimSight ecosystem. This involves instructing PD scientists in the application of the Scale-Up Simulator over traditional analytical methods and similar workflows within the SimSight app ecosystem.
• Systematically monitor platform utilization to identify clients exhibiting suboptimal engagement. Initiate proactive interventions, including targeted technical consulting sessions, consultative reviews, and structured operational assessments.
• Serve as the primary conduit for feedback between the client base and the Product and R&D departments. This requires translating operational friction into actionable feature development requests to enhance platform mapping and ontology configurations.
• Collaborate synergistically with the commercial division to identify strategic upsell opportunities, such as transitioning clients from initial transfer suites to advanced optimization suites, or facilitating upgrades for legacy software users.
• Collaborate synergistically with the commercial division to identify strategic upsell opportunities, such as transitioning clients from initial transfer suites to advanced optimization suites, or facilitating upgrades for legacy software users media, and webinars intended to educate the user base on best practices in hybrid modeling methodologies.

Requirements & Qualifications

• A Doctor of Philosophy (Ph.D.) accompanied by 4 to 5 years of relevant industry experience.
• Master of Science (M.S.) with a minimum of 8 years of professional experience in Chemical Engineering, Biochemical Engineering, Bioengineering, or a closely related technical discipline.
• Superior written and verbal communication and presentation capabilities.