Manager - T&E

Genpact; Gurugram District; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A global technology services company in Gurugram is seeking a Manager for Travel and Expense (T&E) to drive transformation through AI and digital innovation. The role entails overseeing critical incident management, collaborating across teams, and ensuring compliance with regulations. Applicants should hold a postgraduate degree and possess strong analytical skills to enhance process efficiency. The job offers a dynamic work environment with opportunities for mentorship and continuous learning.

Benefits

Mentorship opportunities

Hands-on experience

Values-driven culture

Qualifications

• Familiarity with expense monitoring and AI insights.
• Knowledge of compliance requirements.
• Ability to support T&E processes.

Responsibilities

• Identify and manage critical incidents with urgency.
• Collaborate with cross-functional teams to resolve issues.
• Handle customer requests within prescribed SLA.

Skills

Attention to detail

Problem-solving

Communication skills

Data analytics tools

Proactive mindset

Education

Graduate/Post Graduate degree

Tools

CONCUR

MS Office (Excel, Outlook)

Oversight tool

Job description

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - Manager - T&E (CPG061993)

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager - T&E

Responsibilities

• Identify and escape critical incidents with a strong sense of urgency and ownership
• Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in‑person communication.
• Use CONCUR skills to trouble‑shoot configuration issues – (Preferable)
• Collaborate with various cross‑functional teams to resolve the issues
• Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction

Qualifications

Minimum Qualification / skills

• Graduate/Post Graduate degree
• Familiarity with the Oversight tool and its features, such as real‑time expense monitoring and AI‑powered insights
• Ability to work with data analytics tools to identify trends, risks, and non‑compliance
• Knowledge of compliance requirements and ability to set up filters for suspicious transactions through Oversight tool.
• Strong attention to detail to spot discrepancies, duplicate claims, or fraudulent activities
• Developing strategies to enhance efficiency and prevent future issues
• Awareness of industry‑specific risks and regulatory requirements

Preferred Qualification / skills

• Understanding of basic knowledge on processes around Travel and Expense process i.e., CONCUR, T&E audits, statement reconciliation, dispute resolution, Delinquencies, terminations, Service NOW
• Excellent communication skills over phone, email, and chat
• Proactive problem solving, analytical mindset, and customer‑centric approach
• MS office tools like Excel, SNOW, and Outlook
• Good team player
• Flexible
• Positive Attitude
• Understands Travel and Expense process functionality and capabilities

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.