Manager, SRE - FCSO

Standard Chartered Bank; Chennai; Vor Ort; INR 1.500.000 - 2.300.000; Vollzeit

Zusammenfassung

Standard Chartered Bank is seeking an experienced technologist to stabilize and improve our IT operations. The role focuses on rapid incident response, service restoration, and continual service improvement. You will collaborate with multiple teams to ensure service reliability and business impact is minimized.

As a customer-focused specialist, you will balance technical expertise, stakeholder communication, and adherence to policy while supporting a broad technology estate.

Qualifikationen

• Experience in Hadoop framework and HDFS.
• Proficiency in Elasticsearch, shell scripting, and Python.
• Experience with AWS, DevOps, and Rundeck.
• Knowledge of PostgreSQL, PL/SQL, Oracle, and Linux commands.
• Familiarity with Scala and Spark ETL.
• Experience with Kubernetes and Docker.

Aufgaben

• Provide day-to-day system support and monitoring.
• Facilitate restoration and fulfilment of normal technology service with minimal business impact.
• Apply customer service skills to extract further diagnostic information.
• Work as part of a 24/7 support team.
• Ensure customer satisfaction through improved service and quality.
• Take end-to-end ownership of technology incidents and requests.
• Escalate issues to second/third line when needed.
• Maintain and update documentation and training material.

Kenntnisse

Hadoop

HDFS

Elasticsearch

Shell scripting

Python

AWS

DevOps

Rundeck

PostgreSQL

PL/SQL

Oracle

Linux commands

Scala

Spark ETL

Kubernetes

Docker

Ausbildung

Bachelor’s degree or equivalent

MS/ MSc or BS/ BSc

Tools

Docker

Kubernetes

Rundeck

AWS

Oracle

PostgreSQL

Linux

Jobbeschreibung

Job Details

• Requisition Number: 65466
• Job Location: Chennai, IND
• Global Grade: Band 7
• Work Type: Office Working
• Employment Type: Permanent
• Posting Start Date: 04/11/2026
• Posting End Date: 10/11/2026

Job Summary

It's goal is to ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability. You are the customer-focused 'Service Team' with technical expertise, business awareness and interpersonal skills, and knowledge over a wide range of technological tools. Your primary responsibility is to facilitate the restoration of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities. To drive the operations and culture where the customer and stakeholders are the first beneficiary

Key Responsibilities

• To provide day today system support and system monitoring
• To facilitate the restoration and fulfilment of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities
• Apply customer service skills to draw any further required diagnosis information from customer
• Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis
• Ensure customer satisfaction through improved service and quality
• Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers.
• Identify and highlight to the appropriate authority any service concern or improvement opportunity.
• Expected to meet or exceed key measures and objectives of your role. Ensure performance, productivity, skill and quality in line with the expectations.
• Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• Adherence to the specified standards of Quality and Audit / Risk requirements
• Working closely with developers, to review and under system package to be rollout in production environment
• Highly organized individual able to work on multiple project streams and clearly display current progress
• Logging, Co-ordination & escalation of issues and incidents -
• Track incidents and provide regular updates to users on request status and progress.
• Trouble shooting – log file investigation and extract details for review
• Follow escalation procedures during outages and ensure root-cause analysis is performed.
• Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement
• Supply agreed metrics, KPI’s and trend reporting
• Escalate issues with any delays from upstream applications
• Escalate issues to the 2nd / 3rd line teams to keep within SLA.
• Ensure all new deployments have supplied correct documentation and training
• Maintain the support documentation to ensure all areas in scope are current and accurate
• Proactive approach to technology related activities
• To build relationship & network with all stakeholders

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Experience in Hadoop framework, HDFS,
• Elasticsearch, shell script, python
• AWS, Devops, Rundeck,
• PostgreSQL, ,PL/SQL , Oracle, Linux commands.
• scala, spark ETL
• Kubernetes, Docker

QualificationsEducation

• Any graduations be, me, MS, BSCCertifications
• Oracle, obiee, Hadoop any azure or AWS

Languages

• Pl/SQL, shell script, python

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.