Manager Site Reliability Engineer

Zeta; Hyderabad; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Zeta is hiring a Senior Site Reliability Engineer to design, implement, and maintain scalable infrastructure for our banking tech platforms. You will lead SREs, drive automation, and own reliability across cloud-native services.

The role requires deep expertise in containerization, IaC, and incident response. You will collaborate with security and product teams to deliver resilient, secure, and high-performance systems supporting millions of users.

Qualifications

• 10-15 years of experience in site reliability engineering or similar.
• B.Tech/M.Tech in computer science, information technology or a related field.
• Experience in product-oriented environments is a plus.

Responsibilities

• System Reliability: ensuring reliability of software systems by designing, implementing, and maintaining scalable infrastructure.
• Automation: developing automation tools to streamline tasks and improve efficiency.
• Incident Response: monitoring and resolving incidents to minimize downtime.
• Capacity Planning: forecasting capacity needs to meet current and future demand.
• Performance Optimization: identifying bottlenecks and tuning systems.
• Infrastructure as Code: using Terraform or Ansible to define and manage infra.
• Monitoring & Logging: implementing monitoring and logging for insights.
• Security: implementing security best practices with security teams.
• Disaster Recovery: developing DR plans for quick recovery.
• Continuous Improvement: analyzing performance and incidents for improvements.
• Team Leadership: leading and mentoring a team of SREs.
• Mentorship & Coaching: guiding team members’ development.
• Conflict Resolution: resolving team conflicts.

Skills

Python

Go

Shell

Automation

Terraform

Ansible

Puppet

Chef

Docker

Kubernetes

Cloud (AWS/GCP/AZURE)

CI/CD

Git

Networking

Security

IaC

Education

B.Tech / M.Tech in computer science / information technology

Tools

Prometheus

Grafana

ELK Stack

Terraform

Ansible

Docker

Kubernetes

Git

Job description

Build the future of banking.
Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

About Us

Build the future of banking.Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.
Our Focus Is On Establishing Product Lines That Focus On Key Outcomes By Addressing Real Customer Pain Points, Modernizing Legacy Systems, And Strengthening Core Fundamentals. As a Result, Our Systems And Platforms Support a Wide Range Of Banking And Payments Capabilities, Including

• Tachyon, our cloud-native banking stack built for population-scale systems
• Cipher, our unified authentication platform for secure, high-volume banking environments
• Digital Credit as a Service, enabling banks to launch credit lines on UPI
• Elena, our intelligent and conversational AI platform for banking.
• Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024.
• Sparrow, the leading card experience for non-prime cardholders in the US
  

...and more across cards, payments, lending, and core banking.
We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work .
If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. If you would like to learn more about how we have grown and evolved over the years, watch our journey here . You can also explore our website and follow us on LinkedIn , Instagram, YouTube , and X .

Responsibilities

• System Reliability: Ensuring the reliability of software systems by designing, implementing, and maintaining scalable and reliable infrastructure.
• Automation: Developing automation tools and scripts to streamline operational tasks, reduce manual intervention, and improve overall system efficiency.
• Incident Response and Resolution: Monitoring system performance and responding to incidents promptly to minimize downtime and ensure high availability.
• Capacity Planning: Analyzing system usage patterns and forecasting future capacity needs to ensure that the infrastructure can handle current and future demands.
• Performance Optimization: Identifying and addressing performance bottlenecks in software systems through optimization and tuning.
• Infrastructure as Code (IaC): Implementing infrastructure as code practices, using tools like Terraform or Ansible, to define and manage infrastructure in a version-controlled and automated manner.
• Monitoring and Logging: Implementing and maintaining monitoring and logging solutions to gain insights into system behavior, troubleshoot issues, and proactively address potential problems.
• Security: Collaborating with security teams to implement and maintain security best practices in infrastructure and application
• Disaster Recovery Planning: Developing and maintaining disaster recovery plans to ensure that systems can quickly recover from major outages or failures
• Continuous Improvement: Continuously analyzing system performance, reliability, and incidents to identify areas for improvement and implementing changes to enhance overall system resilience.
• Team Leadership: Ability to lead and motivate a team of SREs, providing guidance and support.
• Mentorship and Coaching: Providing mentorship and coaching to team members to foster their professional development.
• Conflict Resolution: Skill in resolving conflicts and addressing challenges within the team

Skills

• Programming Languages: Proficiency in one or more programming languages, commonly Python, Go, Shell, Bash.
• Automation and Scripting: Strong automation skills using tools like Ansible, Puppet, Chef, or custom scripts. Knowledge of Infrastructure as Code (IaC) tools like Terraform
• Containerization and Orchestration: Experience with containerization technologies like Docker and container orchestration platforms like Kubernetes.
• Cloud Computing: Proficiency in any of the cloud platforms such as AWS, Azure, or Google Cloud Platform, and knowledge of managing infrastructure in the cloud.
• Monitoring and Logging: Familiarity with monitoring tools (e.g., Prometheus, Grafana, ELK stack) and logging frameworks to track system performance and troubleshoot issues.
• Networking: Understanding of networking concepts, protocols, and troubleshooting skills.
• Security: Knowledge of security best practices, including encryption, access controls, and vulnerability management.
• Continuous Integration/Continuous Deployment (CI/CD): Understanding and implementation of CI/CD pipelines for automated testing and deployment.
• Load Balancing: Experience in incident response, troubleshooting, and resolution.
• Version Control: Proficient use of version control systems like Git.

Experience & Qualifications

• 10 - 15 years of experience in site reliability engineering.
• B.Tech/M.Tech in computer science, information technology or a related field.
• Having experience working for a product organization is a plus.
• Certifications from cloud service providers like AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or Microsoft Certified is a plus

Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.