Manager - Settlement

Visionet Systems; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Visionet Systems seeks an experienced Operations Leader to manage day-to-day U.S. mortgage settlement and closing operations, ensuring timely, accurate processing and seamless coordination with lenders, title companies, and escrow teams.

You will lead the mortgage settlement team, drive KPIs, ensure compliance with RESPA/TILA/TRID, and pursue continuous improvement through process optimization, risk reduction, and cost efficiency.

Qualifications

• Experience in mortgage operations or business process management.
• Experience supporting U.S. mortgage lenders, banks, servicers, title companies, or settlement service providers.
• Exposure to offshore mortgage operations, transition management, and client onboarding.
• Experience with Lean, Six Sigma, automation, or continuous improvement initiatives.

Responsibilities

• Oversee day-to-day U.S. mortgage settlement and closing operations.
• Lead, mentor, and develop mortgage settlement teams.
• Act as primary contact for U.S. mortgage clients and stakeholders.
• Ensure adherence to RESPA, TILA, and TRID and maintain internal controls.
• Define KPIs, monitor performance, and drive continuous improvement.

Skills

Operations management

Team leadership

Client management

Lean Six Sigma

Process improvement

Job description

Role & responsibilities

1. Operations Management

• Manage day-to-day U.S. mortgage settlement and closing operations.
• Ensure mortgage files are processed accurately and within agreed turnaround times.
• Oversee closing documentation, settlement statements, Closing Disclosures, title clearance, payoff processing, and funding coordination, as applicable.
• Monitor workflow, volumes, pending cases, escalations, and operational backlogs.
• Establish effective controls to minimize errors, rework, and settlement delays.

2. Team Leadership and People Management

• Lead, mentor, and develop team leaders, supervisors, and mortgage settlement associates.
• Manage resource planning, staffing, workload allocation, and productivity.
• Conduct regular performance reviews, coaching sessions, and capability-building initiatives.
• Identify training needs and develop team members' technical and leadership skills.
• Drive employee engagement, accountability, and continuous improvement.

3. Client and Stakeholder Management

• Act as a primary point of contact for U.S. mortgage clients and business stakeholders.
• Manage client reviews, operational governance meetings, and performance discussions.
• Ensure timely resolution of client escalations and settlement-related issues.
• Build strong working relationships with lenders, title companies, escrow teams, and internal support functions.
• Communicate operational risks, service issues, and improvement plans effectively.

4. Quality, Risk, and Compliance

• Ensure adherence to applicable U.S. mortgage regulations, client procedures, and internal controls.
• Maintain awareness of relevant requirements under RESPA, TILA, and TRID.
• Oversee quality assurance, error analysis, root-cause analysis, and corrective action plans.
• Support internal and external audits and ensure timely closure of audit observations.
• Identify operational risks and implement preventive measures to reduce compliance breaches and financial losses.

5. Performance and Continuous Improvement

• Define and monitor KPIs, including productivity, quality, turnaround time, SLA adherence, and backlog.
• Prepare and present management reports, dashboards, and performance reviews.
• Identify process improvement and automation opportunities.
• Lead standardization, workflow optimization, and operational transformation initiatives.
• Drive measurable improvements in service delivery, cost efficiency, and customer satisfaction.

Preferred candidate profile

• Experience managing large teams in a mortgage operations or business process management environment.
• Experience supporting U.S. mortgage lenders, banks, servicers, title companies, or settlement service providers.
• Exposure to offshore mortgage operations, transition management, and client onboarding.
• Experience with Lean, Six Sigma, automation, or continuous improvement initiatives.
• Experience managing multiple processes, client accounts, and operational delivery commitments.

Key Performance Indicators (KPIs)

• SLA and turnaround time adherence
• Process accuracy and quality scores
• Productivity and operational efficiency
• Backlog and aging managementClient satisfaction and escalation resolution
• Compliance and audit performance
• Cost optimization and process improvement
• Employee retention, engagement, and development

Core Competencies

• Mortgage Settlement and Closing Operations
• Strategic and Operational Leadership
• People and Performance Management
• U.S. Mortgage Compliance
• Client Relationship Management
• Risk Management and Quality Assurance
• Stakeholder Communication
• Data-Driven Decision-Making
• Process Transformation and Continuous Improvement