Manager - Service Delivery

Vistra; India; Hybrid; INR 1,500,000 - 2,600,000; Full time

Benefits offered by this job

Hybrid working arrangement

Insurance benefits

Career exposure

Job summary

Vistra in Mumbai is seeking a Service Delivery Manager to oversee accounting for assigned clients, ensure accuracy of books, and meet SLAs. This permanent role reports to the Manager and sits within Vistra International Expansion (India) Pvt Ltd.

You will coordinate complex entries, VAT returns, audits, and stakeholder liaison, leveraging IFRS/US GAAP exposure and strong Excel skills. Hybrid working in Vistra India enables professional growth and impact on GSC operations.

Qualifications

• CA/CMA with accounting experience required.
• IFRS and US GAAP exposure preferable.

Responsibilities

• Maintain accuracy and integrity of client books of accounts.
• Meet defined SLA targets.
• Prepare complex entries (intercompany, consolidation) and finalize accounts.
• Prepare VAT and other returns.
• Audit support.
• Liaise with key stakeholders.
• Own ad-hoc projects.

Skills

Communication skills

Accounting acumen

Excel skills

Organizational skills

Analytical skills

Independent work

Deadline orientation

Team player

SSC/BPO experience

5–6 years post-qual.

IFRS/US GAAP exposure

Education

CA/CMA with accounting experience

IFRS and US GAAP certification preferable

Job description

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Service delivery Manager- , based in our Vistra, Mumbai, India. Reporting to the Manager , this full-time and permanent position is based in Vistra International Expansion (India) Private Limited, Mumbai, India and offers regional coverage, allowing you to make a significant impact to our GSC operations department and its' growth.

Key responsibilities:

• Responsible for ensuring accuracy and integrity of books of accounts for assigned clients
• Ensuring that the predefined SLA's are met
• Understanding the key requirements for deliverables
• Prepare complex entries and schedules (intercompany, consolidation etc.) and finalizing the books of accounts for assigned clients
• Preparing/Reviewing VAT and other applicable returns
• Audit Support
• Liaise with key stakeholders
• Owning and completing any ad-hoc projects

Attributes & Skills:

• Good communication skills both written and verbal
• Good accounting acumen and excellent excel skills
• Strong organizational and interpersonal skills;
• Self-driven and highly motivated individual, able to work independently;
• Solution oriented with strong analytical skills;
• Proven ability to meet deadlines and work under pressure;
• Positive, flexible personality, easy to adapt to changes and willing to undertake new tasks.
• Strong team player
• Experience in SSC / BPO will be added advantage
• At least 5 to 6 years' experience post qualification
• IFRS and US GAAP exposure preferable

Education/Professional Qualifications:

• CA/CMA (with accounting experience)
• IFRS and US GAAP certification preferable

Company Benefits:

• At our Vistra India office, we believe in putting our employees' well-being first! We offer a hybrid working arrangement.
• Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.
• Our goal is to make this a great place to work where all our people can thrive.
• We hope you join us on this exciting journey!