Manager-Senior Network Specialist -Bangalore VOIS

VOIS; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

VOIS in Bengaluru is seeking a Senior Network Specialist to deliver 3rd line support for complex LAN and WAN environments. You will drive incident restoration, perform root cause analysis and work with cross-functional teams and external partners to maintain network health.

The role requires hands-on experience with MPLS VPN, routing and switching, and the ability to document processes, follow ITIL practices and manage high-severity incidents in a global telecom setting.

Qualifications

• Minimum of 6 years’ experience in telecommunications or IP networking environments.
• Strong analytical skills with a structured approach to solving complex technical issues.
• Proven experience managing high severity incidents and working under pressure.
• Ability to work independently, managing priorities with minimal supervision.
• Excellent communication skills (written and verbal).
• In-depth understanding of TCP/IP, routing, switching, QoS and MPLS VPN technologies.
• Hands-on experience with Cisco ASR/ISR/CRS; Nokia/Alcatel SR 7xxx & TiMOS; Juniper ERX; ADVA/Overture platforms.
• Familiarity with ITIL processes and service assurance frameworks.
• Strong documentation skills and experience with Remedy, Cramer and relevant service provider platforms.
• Ability to work during high-demand periods and manage multiple operational demands.
• Strong team collaboration and empathy-driven communication style.

Responsibilities

• Deliver 3rd Line support for complex LAN and WAN problems, including real-time troubleshooting and service restoration.
• Provide last-level technical support prior to escalation to vendor TAC teams.
• Collaborate with Customer Services, Problem Managers, CSOC, INOC and other Vodafone technical teams.
• Ensure all escalations adhere to product and customer guidelines.
• Support 24x7 technical on-call responsibilities on a rotational basis.
• Act as a technical escalation point for Problem Managers and 2nd Line teams when needed.
• Troubleshoot MPLS VPN technologies across multiple platforms.
• Conduct root cause analysis for complex incidents and escalated faults.
• Provide input on software, security vulnerabilities and lifecycle management for routers and switches.
• Contribute to improving technology reliability and operational processes.
• Work effectively with cross-functional teams and global service providers.
• Demonstrate strong communication skills to negotiate and present solutions to stakeholders.
• Ensure accurate documentation and adherence to best practices.

Skills

TCP/IP

Routing

Switching

MPLS VPN

Incident management

Customer communication

Tools

Remedy

Cramer

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a highly skilled Senior Network Specialist to provide 3rd Line support across complex LAN and WAN environments within the Managed LAN domain. The individual will work within the Vodafone Assure and Operate models, supporting incident restoration, driving root cause analysis, and collaborating extensively with cross-functional teams, suppliers and technology partners. The role involves supporting multi-vendor network infrastructures, resolving high‑severity incidents, and ensuring continuous improvement of network performance and reliability.

What you will do

• Deliver 3rd Line support for complex LAN and WAN problem tickets, including real-time troubleshooting and service restoration
• Provide last-level technical support prior to escalation to vendor TAC teams such as Cisco, Nokia, Juniper and Adva
• Collaborate closely with Customer Services, Problem Managers, CSOC, INOC, and other Vodafone technical teams
• Ensure all escalations adhere to product and customer guidelines
• Support 24x7 technical on-call responsibilities on a rotational basis
• Act as a technical escalation point for Problem Managers and, where needed, for 2nd Line teams
• Troubleshoot MPLS VPN technologies including L3 VPN, pseudowires, VPLS and related services across Cisco GSR, ASR, Alcatel/Nokia 7750 SR and other platforms
• Conduct root cause analysis for complex incidents and escalated faults
• Provide input on software, security vulnerabilities and lifecycle management for routers, switches, and network devices
• Contribute to improving technology reliability, service availability and operational processes
• Work effectively with cross functional teams, customers and global service providers
• Demonstrate strong communication skills to negotiate, influence and present solutions to technical stakeholders
• Ensure accurate documentation and adherence to best practices across operational processes

Who you are

• Minimum of 6 years’ experience in telecommunications or IP networking environments
• Strong analytical skills with a structured approach to solving complex technical issues
• Proven experience managing high severity incidents and working under pressure
• Ability to work independently, managing priorities with minimal supervision
• Excellent communication skills (written and verbal), with the ability to engage confidently with customers, suppliers and internal teams
• In depth understanding of TCP/IP, routing, switching, QoS and MPLS VPN technologies
• Hands‑on experience with at least two of the following:
  • Cisco ASR/ISR/CRS
  • Nokia/Alcatel SR 7xxx & TiMOS
  • Juniper ERX
  • ADVA/Overture platforms
• Familiarity with ITIL processes and service assurance frameworks
• Strong documentation skills and experience with tools such as Remedy, Cramer and relevant service provider platforms
• Ability to work during high-demand periods and manage multiple operational demands
• Strong team collaboration and empathy-driven communication style

Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s In It For You

• Opportunities to work with cutting-edge technologies across multi-vendor environments.
• Exposure to global telecom operations and cross-functional collaboration.
• Skill enhancement through real-time complex incident handling.
• Professional growth in a highly technical, service‑critical environment.
• A collaborative workplace where continuous improvement and innovation are encouraged.

What Skills You Will Learn

• Advanced troubleshooting of MPLS, QoS, routing and switching technologies.
• Multi-vendor platform expertise (Cisco, Nokia, Juniper, Adva).
• Root cause analysis and problem management frameworks.
• Operational excellence within global telecom networks.

Communication and stakeholder-management capabilities in high-pressure environments

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.