Manager, SAP Order to Cash (OtC)

Merck; Hyderabad; Hybrid; INR 10,00,000 - 15,00,000; Full time

Job summary

A global healthcare biopharma company in Hyderabad is seeking a Manager for SAP Order to Cash (OtC). The ideal candidate will analyze, design, and support SAP OTC processes, ensuring integration of order management, pricing, billing, and accounts receivable. Applicants should have over 4 years of strong SAP SD experience, alongside excellent communication skills. This role focuses on collaborating with cross-functional teams while driving innovation and executing solutions that enhance the company's digital transformation journey. Flexible work arrangements are available.

Qualifications

• 4+ years of experience working with SAP, including strong configuration expertise in SAP SD processes.
• Proven experience in SAP Order to Cash implementations, upgrades, and support in large-scale environments.
• Strong communication and interpersonal skills with the ability to engage effectively with technical and non-technical stakeholders.

Responsibilities

• Serve as SME in the design, configuration, testing, and deployment of SAP OTC processes.
• Collaborate with business stakeholders to gather and analyze requirements.
• Ensure compliance with relevant IT policies, standards, and audit requirements.

Skills

SAP SD processes

Data Engineering

Data Visualization

Software Configurations

Software Development

Education

Bachelor’s degree in computer science, Information Systems, Engineering, Business, or a related field

Tools

JIRA

HP/ALM

ServiceNow

Job description

Job Description

Manager, SAP Order to Cash (OtC)

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130‑year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data‑backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision‑making, and which creates custom software, allowing us to tackle some of the world’s greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of the company IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each tech centre helps to ensure we can manage and improve each location, from investing in growth, success, and wellbeing of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally, optimise connections, and share best practices across the Tech Centres.

Role Overview

We are seeking a skilled SAP Order to Cash Sr Specialist to analyze, design, implement and support SAP OTC processes within our organisation. The ideal candidate will use their knowledge of SAP OTC to ensure the seamless integration of order management, pricing, billing, and accounts receivable processes while collaborating closely with cross‑functional teams and stakeholders.

What will you do in this role

• Serve as SME in the design, configuration, testing, and deployment of SAP Order to Cash (OTC) processes including order management, pricing, delivery, invoicing, and receivables.
• Collaborate with business stakeholders to gather and analyze requirements, translating them into SAP functional designs and solutions.
• Provide technical expertise to ensure end‑to‑end OTC processes, ensuring alignment with business goals and SAP best practices.
• Configure and customize SAP SD (Sales & Distribution) and other relevant modules to meet the needs of the business.
• Accountable for data migration, system upgrades, and ongoing maintenance in the OTC.
• Troubleshoot and resolve SAP OTC related issues, providing root cause analysis and implementing corrective actions.
• Ensure compliance with relevant IT policies, standards, and audit requirements.
• Provide knowledge transfer and training on delivered capabilities to business and IT peers.

What Should you have

• Bachelor’s degree in computer science, Information Systems, Engineering, Business, or a related field.
• 4+ years of experience working with SAP, including strong configuration expertise in SAP SD processes.
• Proven experience in SAP Order to Cash implementations, upgrades, and support in large‑scale environments.
• Experience working in cross‑functional teams and global teams in complex, matrixed organisations.
• Knowledge of EDI, IDOCs, BTP and APIs for OTC integrations.
• Understanding of tax integration (e.g., Thomson Reuters) is a plus.
• Strong communication and interpersonal skills with the ability to engage effectively with technical and non‑technical stakeholders.
• Ability to contribute to multiple projects simultaneously, prioritising tasks effectively and participating in various project phases, including Solution Design, Testing, Cutover, and Go‑Live.

Preferred Qualifications

• Knowledge of Agile methodologies is a plus.
• Background in the Life Sciences or pharmaceutical industry.
• Familiarity with project management / testing tools such as JIRA, HP/ALM, X‑Ray or ServiceNow.
• Experience in SAP S/4 – a plus.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for lives, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, and scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills

Knowledge of Agile methodologies and experience with tools such as JIRA, HP/ALM, X‑Ray or ServiceNow is preferred.

Flexible Work Arrangements: Hybrid