Manager, Reporting & Insights

Cvent; Gurugram District; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

Cvent is seeking a Marketing Analytics Manager in India (Gurugram area) to lead customer lifecycle analytics and drive data-driven decisions across renewals, expansions, and program penetration. You will build KPI frameworks, own dashboards, and partner with cross-functional teams to optimize investment and outcomes.

The role emphasizes leveraging AI-enabled analytics while maintaining human judgment to deliver actionable insights and strategic recommendations.

Qualifications

• 10+ years of experience in marketing analytics.
• Bachelor’s degree in marketing, business, analytics, or related field, or equivalent practical experience.
• Proficiency with Sigma or comparable BI tools.
• Strong ability to translate data into actionable business insights.

Responsibilities

• Lead customer lifecycle analytics across retention, renewals, expansion, and program penetration.
• Define and evolve measurement frameworks and KPIs to connect marketing activity with business outcomes.
• Build a clear point of view on how marketing influences renewals and penetration to guide investment decisions.
• Analyze customer journeys, campaign engagement, and program performance to identify opportunities for improvement.
• Partner with Customer Success, Product Marketing, and Revenue teams to align goals and measure impact.
• Develop and maintain intuitive dashboards and executive-ready reporting for lifecycle performance.
• Conduct deep-dive analyses of journeys, segmentation, and program effectiveness to inform strategy.
• Lead recurring business reviews and present insights, risks, and recommendations against goals.

Skills

Marketing analytics

Customer lifecycle

KPI frameworks

Storytelling

Stakeholder mgmt

Dashboards

Data quality

Cross-functional leadership

Education

Bachelor’s degree in marketing, business, analytics, or related field

Tools

Sigma

Salesforce

Marketo

Snowflake

Job description

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+

employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999,

Cvent delivers a comprehensive event marketing and management platform for marketers and event

professionals and offers software solutions to hotels, special event venues and destinations to help

them grow their group/MICE and corporate travel business. Our technology brings millions of people

together at events around the world. In short, we’re transforming the meetings and events industry

through innovative technology that powers human connection.

Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone

and Vista for $4.6B in 2023.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like

entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and

celebrate differences, working together with colleagues and clients to build strong connections

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At

Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our

DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to

experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll

thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering

exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn,

iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AIpowered

collaboration, we’d love to meet you.

Cvent’s Global Demand Center is seeking a strategic and hands-on leader for the role of Manager,

Marketing Analytics. This is a high-impact role for a marketing analytics expert who can turn customer

and program data into clear, actionable insights that shape business strategy.

This role will be focused on customer lifecycle analytics, with a strong emphasis on measuring

marketing’s impact on renewals, expansion, and customer program penetration. You will define the

frameworks, KPIs, and measurement approaches that connect customer marketing activity to business

outcomes, helping leaders understand what is working, where to optimize, and how marketing

contributes across the customer journey.

You’ll partner closely with Customer Success, Product Marketing, Revenue teams, and senior

leadership to build a more complete view of lifecycle performance. You’ll also lead a team of analysts,

ensuring high-quality analysis, clear prioritization, and on-time delivery of insights that influence

decisions. The ideal candidate brings deep expertise in marketing analytics, customer lifecycle

measurement, data modeling, and cross-functional leadership, along with the ability to translate

complex analysis into recommendations that drive measurable impact.

Our team values professionals who thoughtfully integrate AI into their daily work, using it to move faster,

uncover deeper insights, and improve how work gets done, while relying on human judgment and

creativity to guide decisions and strategy. Throughout the interview process, you’ll have the opportunity

to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to help shape

a more data-driven, AI-enabled marketing organization, we’d love to meet you.

In This Role, You Will

• Lead customer lifecycle analytics across retention, renewals, expansion, and customer program penetration, identifying the drivers that influence performance.


• Define and evolve the measurement frameworks, KPIs, and analytical methodologies that connect marketing activity to customer business outcomes.


• Build a clear point of view on how marketing influences renewals and penetration, and use that perspective to guide investment, optimization, and strategic decision-making.


• Analyze customer behavior, journey progression, campaign engagement, and program performance to uncover actionable insights and opportunities for improvement.


• Partner with Customer Success, Product Marketing, Revenue teams, and senior leaders to align business goals, define success measures, and answer high-priority strategic questions.


• Develop and maintain intuitive Sigma dashboards and executive-ready reporting that make lifecycle and customer marketing performance easy to understand and act on.


• Conduct deep-dive analyses of complex customer journeys, segmentation, and program effectiveness to inform strategy and recommendations.


• Lead recurring business reviews for Customer Marketing and partner teams, bringing forward clear insights, trends, risks, and recommendations against goals and benchmarks.


• Establish and enforce data quality standards, tracking taxonomy, and documentation to improve trust, consistency, and usability of metrics.


• Identify and implement process, reporting, and workflow improvements that increase the speed, quality, and efficiency of analytics delivery.


• Oversee and mentor a team of analysts, managing roadmaps, intake, prioritization, and delivery while raising the bar on analytical quality and business impact.


• Influence decisions through strong storytelling, stakeholder management, and the ability to connect analysis to real business action.

Overall Experience

• 10+ years of experience in marketing analytics, with strong expertise in customer lifecycle analytics, retention and renewal measurement, and program performance analysis.


• Bachelor’s degree in marketing, business, analytics, or a related field, or equivalent practical experience.


• Demonstrated ability to define KPIs, build measurement frameworks, and connect marketing activity to business outcomes such as renewals, expansion, and program penetration.


• Strong experience translating complex data into clear, actionable insights for non-technical and executive audiences.


• Proficiency with Sigma or comparable business intelligence tools, with strong dashboarding and data visualization skills.


• Experience with data modeling, data quality practices, and analytical approaches that support scalable decision-making.


• Proven success leading cross-functional initiatives and influencing stakeholders across Marketing, Customer Success, and Revenue teams.


• Experience managing, coaching, and developing analytical talent.


• Strong communication and presentation skills, including with executive-level stakeholders.

Technical AI Experience

• Experience integrating AI-powered tools into analytics workflows.


• Demonstrated ability to use AI for tasks such as summarizing insights, accelerating analysis, or generating narrative takeaways from data.


• Hands-on experience building AI-assisted workflows, experimentation frameworks, or practical applications that improve analytical efficiency and decision-making.


• The following would be a strong advantage


• Familiarity with marketing attribution models and marketing mix modeling.


• Experience with Snowflake or similar cloud data warehouses.


• Hands-on experience with Salesforce, Marketo, or customer data platforms.