Manager - Regional Process Engineering & Productivity

DHL; Delhi; On-site; INR 12,00,000 - 16,00,000; Full time

Job summary

A leading logistics provider is looking for a Manager – Regional Process Engineering & Productivity to enhance operational efficiency and drive productivity improvements across regional logistics operations. The ideal candidate should have 7–10 years of experience in process engineering and a solid background in express logistics. Responsibilities include process mapping, optimizing workflows, and defining productivity metrics. Competitive pay, a supportive work culture, and growth opportunities within the organization are part of the offering.

Benefits

Competitive pay

Performance-linked rewards

Best-in-class benefits

Global career paths

Qualifications

• 7–10 years of experience in process engineering or operations excellence.

Responsibilities

• Drive process excellence, productivity improvement, and operational standardization.
• Optimize workflows and enhance service quality across regional operations.
• Design standardized processes and embed continuous improvement practices.

Skills

Process mapping and workflow design

Productivity and time-motion analysis

SOP development and standardisation

Cost-to-serve and efficiency analysis

Operational analytics and MIS

Education

Bachelor’s degree in Industrial Engineering

MBA / PGDM in Operations

Job description

Job Title: Manager – Regional Process Engineering & Productivity
Function: Operations
Reports To: Senior Manager – Industrial Engineering
Location: Head Office
Travel Required: 25%☐50%þ75%☐

About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best‑in‑class service ensure time‑definite delivery that businesses and customers count on every day. We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong. If you're looking to join a purpose‑led, people‑first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.

Position Overview:

The Manager – Regional Process Engineering & Productivity is responsible for driving process excellence, productivity improvement, and operational standardization across regional operations. The role applies industrial engineering principles to optimise workflows, enhance service quality, reduce cost‑to‑serve, and ensure safe, scalable operations across hubs, delivery centres, and surface networks. This role acts as the regional owner for process engineering initiatives while aligning with national operations excellence frameworks.

Job Purpose:

To improve operational efficiency, productivity, safety, and service consistency across the regional logistics network by designing standardised processes, optimising workflows, and embedding data‑driven continuous improvement practices.

Key Roles & Responsibilities:

Process Mapping & Standardisation

• Conduct end-to‑end process mapping for regional operations covering first‑mile, hub operations, surface movement interfaces, and last‑mile delivery.
• Develop, implement, and maintain standardised SOPs to ensure consistency across locations.
• Identify process gaps, redundancies, and non‑value‑added activities through structured analysis.

Productivity & Workflow Optimisation

• Drive time and motion studies to improve throughput, reduce handling time, and enhance workforce productivity.
• Design optimised workflows and layouts to minimise congestion, rehandling, and delays.
• Support productivity benchmarking across sites and drive improvement initiatives.

Ergonomics, Safety & Service Quality

• Design ergonomically efficient workstations and processes to improve employee safety and reduce fatigue.
• Partner with safety teams to implement preventive measures and improve compliance with safety standards.
• Ensure process changes positively impact service quality, TAT adherence, and shipment integrity.

Cost Efficiency & Resource Optimisation

• Identify opportunities to reduce cost‑to‑serve through process simplification, automation, and better resource utilisation.
• Support regional cost‑saving initiatives linked to handling, manpower deployment, and productivity improvement.
• Track benefits realisation from implemented process changes.

Technology & Automation Enablement

• Evaluate and support implementation of automation, mechanisation, and digital tools for process improvement.
• Work with IT and vendors to pilot and scale solutions such as scanners, conveyors, automation aids, or workflow tools.
• Ensure technology adoption is aligned with operational realities and service needs.

Performance Monitoring & Governance

• Define productivity, efficiency, and safety metrics for regional operations.
• Develop dashboards and MIS to track performance and improvement outcomes.
• Present insights and recommendations to regional leadership for decision‑making.

Capability Building & Stakeholder Engagement

• Train operations teams on new processes, SOPs, and productivity tools.
• Act as a process subject‑matter expert for regional operations leadership.
• Collaborate with national Ops Excellence, Safety, IT, and HR teams for aligned execution.

Qualifications & Experience:

Education

• Essential: Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Operations Management, Logistics, or Supply Chain.
• Preferred: MBA / PGDM in Operations, Logistics, or Supply Chain Hands‑on experience with ATS platforms and recruitment reporting.

Experience

• 7–10 years of experience in process engineering, productivity improvement, or operations excellence roles.
• Strong exposure to express logistics, courier, e‑commerce, or other high‑volume, time‑critical operations.
• Proven experience in time & motion studies, SOP standardisation, and operational productivity improvement.
• (Experience aligned to regional process engineering / ops excellence roles in leading Indian express and e‑commerce logistics networks.)

Skills & Capabilities:

Core Technical Skills

• Process mapping and workflow design
• Productivity and time‑motion analysis
• SOP development and standardisation
• Cost‑to‑serve and efficiency analysis
• Operational analytics and MIS

Behavioural Competencies

• Strong analytical and problem‑solving skills
• Structured execution mindset
• Ability to influence without authority
• Clear communication across operational levels
• Comfort working in dynamic, field‑intensive environments

Key Performance Indicators:

• Process Optimisation – Reduction in cycle time and bottlenecks
• Productivity Improvement – Throughput and resource utilisation gains
• Cost Efficiency – Measurable cost savings from process changes
• Safety & Ergonomics – Reduction in incidents and safety deviations
• Standardisation – SOP adoption and compliance levels
• Capability Enablement – Training coverage and effectiveness

Why join DHL Blue Dart?

• Great Place to Work® Certified—a testament to our people‑first culture, inclusive environment, and commitment to your growth and well‑being.
• Competitive pay and performance‑linked rewards that truly recognise your impact.
• Structured learning, global exposure, and on‑the‑job coaching to help you grow faster than ever.
• Best‑in‑class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit‑based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorised. Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [e-mail].