Manager - Qualtrics

dentsu; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Merkle is seeking an experienced Manager - Qualtrics in Mumbai to lead end-to-end Qualtrics XM implementations for customer and employee experience programs. You will design, deploy, and integrate Qualtrics solutions, delivering actionable insights to business leaders and stakeholders.

The role requires strong expertise in Qualtrics XM, CX, XM, and Employee Engagement, with responsibility for data analysis, dashboards, and governance across CRM, HRMS, and ERP integrations.

Qualifications

• Experience in end-to-end Qualtrics implementation and deployment.
• Strong stakeholder management and requirements gathering.
• Ability to design, configure surveys, dashboards, and reports in Qualtrics.

Responsibilities

• Lead end-to-end implementation and deployment of Qualtrics XM solutions across customer and employee experience programs.

Skills

Qualtrics XM

Customer Experience

Experience Management

Employee Engagement

System Integration

VoC

Data Analysis

Reporting

Education

Bachelor's/Master's degree

Tools

CRM

HRMS

ERP

APIs

Job description

Manager - QualtricsDentsu uses cookies, which are text files placed on your computer, to analyse how visitors use the site. These cookies are set by default but to disable them or for more information about cookies, please see our Privacy Policy. By continuing to navigate our site, we will assume you consent to our use of cookies.# Careers at dentsu## Manager - Qualtrics申请: DGS India - Mumbai - Thane Ashar IT Park: 全职: 今天发布: R1127032We are seeking an experienced professional with strong expertise in Qualtrics, Customer Experience (CX), Experience Management (XM), Employee Engagement, Implementation, and Integration. The ideal candidate will drive end-to-end experience management initiatives, design and deploy Qualtrics solutions, and enable organizations to derive actionable insights from customer and employee feedback programs.**Job Description:****Experience:** 8–14 Years**Shift Timing:** 6:00 PM – 3:00 AM (IST)**Location:** Mumbai **Role Summary** We are seeking an experienced professional with strong expertise in **Qualtrics, Customer Experience (CX), Experience Management (XM), Employee Engagement, Implementation, and Integration**. The ideal candidate will drive end-to-end experience management initiatives, design and deploy Qualtrics solutions, and enable organizations to derive actionable insights from customer and employee feedback programs. ### Must-Have Skills* Qualtrics XM Platform* Customer Experience (CX)* Experience Management (XM)* Employee Engagement Programs* Qualtrics Implementation & Configuration* System Integration (CRM, HRMS, ERP, APIs)* Voice of Customer (VoC)* Stakeholder Management* Requirements Gathering & Solution Design* Data Analysis & Reporting ### Good-to-Have Skills* Survey Design & Methodology* Customer Journey Mapping* NPS, CSAT, CES Frameworks* Qualtrics Dashboards & Advanced Reporting* Experience Management Certifications* Change Management & User Training ### Key Responsibilities* Lead end-to-end implementation and deployment of **Qualtrics XM solutions** across customer and employee experience programs.* Collaborate with business stakeholders to gather requirements and translate them into scalable Qualtrics-based solutions.* Configure surveys, workflows, dashboards, and reporting structures within the Qualtrics platform.* Design and manage **Employee Engagement**, Voice of Customer (VoC), and Experience Management programs.* Integrate Qualtrics with enterprise applications such as CRM, HRMS, and other third-party systems using APIs and connectors.* Develop actionable dashboards and reports to provide meaningful insights and recommendations to business leaders.* Drive customer and employee feedback programs, ensuring data quality and governance standards are maintained.* Support survey lifecycle management, including design, testing, deployment, and optimization.* Work closely with technical and business teams to troubleshoot implementation and integration challenges.* Conduct stakeholder workshops, training sessions, and solution demonstrations.* Monitor program performance and recommend continuous improvements to enhance user experience and business outcomes.* Ensure adherence to project timelines, quality standards, and best practices. ### Preferred Qualifications* Bachelor's or Master's degree in Engineering, Business, Information Systems, or a related field.* Experience working on global CX/XM transformation programs.* Hands-on expertise in designing and deploying large-scale employee and customer feedback initiatives.* Qualtrics certification is preferred.**Location:**DGS India - Mumbai - Thane Ashar IT Park**Brand:**Merkle**Time Type:**全职**Contract Type:**永久