Manager - Quality, Training & Special Initiatives
WSP in India
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Job summary
WSP India seeks a Manager - Quality, Training & Special Initiatives to drive quality excellence, capability development, and continuous improvement across the Strategic Growth Team in India. Based in Noida or Bengaluru, you will establish standards, lead training initiatives, and partner with US SGT stakeholders to enhance deliverable quality.
You will design onboarding and professional development programs, create knowledge resources, and lead initiatives in process improvement, automation, and
Qualifications
- Bachelor’s degree preferred in Engineering, Journalism, English, Communications or a related field.
- 10+ years of experience in proposal management, content development, quality assurance, training, or related areas.
- Strong training, facilitation, coaching, and mentoring capabilities.
- Experience developing and implementing learning and capability-building programs.
- Strong quality control and quality assurance mindset.
- Knowledge of AI tools, automation technologies, and emerging industry trends, with the ability to drive adoption of innovative solutions that improve quality, productivity, and team capability.
- Self-motivated, accountable and inclusive team leader with cultural awareness and the ability to manage competing priorities.
- Expert knowledge of American English grammar, usage, style, and business writing standards.
- Strong expertise in AP Style (Associated Press Stylebook) and professional editorial practices.
- Exceptional writing, editing, proofreading, and content review skills.
Responsibilities
- Establish and maintain quality standards, review processes, and best practices across SGT deliverables.
- Conduct quality reviews and audits of proposals, presentations, resumes, project sheets, and other client-facing content.
- Develop quality scorecards, checklists, templates, and SOPs in collaboration with US SGT Stakeholders.
- Monitor quality trends and implement improvement initiatives.
- Ensure consistency, accuracy, and adherence to editorial standards.
- Own the training and capability development strategy across all SGT India.
- Lead training and capability-building initiatives across all SGT verticals, including Proposals, Graphics, Knowledge Management
- Design and deliver onboarding, technical, and professional development programs.
- Identify skill gaps and develop targeted learning plans.
- Create and maintain training materials, playbooks, and knowledge resources.
- Facilitate workshops and knowledge-sharing sessions.
- Lead strategic initiatives focused on process improvement, innovation, automation, and operational excellence.
- Drive adoption of best practices, tools, and quality frameworks.
- Develop metrics to measure quality and training effectiveness.
- Partner with leadership to implement initiatives that improve efficiency and business impact.
- Partner with business leaders and SGT managers to understand capability and quality needs.
- Communicate quality insights, recommendations, and improvement plans to leadership.
- Facilitate knowledge-sharing sessions and best-practice forums.
- Act as a trusted advisor on content quality, writing standards, and capability development.
Skills
Education
Tools
Job description
WSP is currently seeking a Manager - Quality, Training & Special Initiatives to support our Strategic Growth Team (SGT), US. The person is responsible for driving quality excellence, capability development, and continuous improvement across the SGT. The role focuses on establishing quality standards, leading training initiatives across all SGT verticals, and driving strategic projects that enhance team effectiveness and deliverable quality. The position works closely with stakeholders to ensure consistent delivery of high-quality, client-focused work while fostering a culture of learning, operational excellence, and continuous improvement. This role will be based in the Noida/ Bengaluru office.
- Quality & Content Excellence
- Establish and maintain quality standards, review processes, and best practices across SGT deliverables.
- Conduct quality reviews and audits of proposals, presentations, resumes, project sheets, and other client-facing content.
- Develop quality scorecards, checklists, templates, and SOPs in collaboration with US SGT Stakeholders.
- Monitor quality trends and implement improvement initiatives.
- Ensure consistency, accuracy, and adherence to editorial standards.
- Training & Capability Development
- Own the training and capability development strategy across all SGT India. Lead training and capability-building initiatives across all SGT verticals, including Proposals, Graphics, Knowledge Management
- Design and deliver onboarding, technical, and professional development programs.
- Identify skill gaps and develop targeted learning plans.
- Create and maintain training materials, playbooks, and knowledge resources.
- Facilitate workshops and knowledge-sharing sessions.
- Special Initiatives & Continuous Improvement
- Lead strategic initiatives focused on process improvement, innovation, automation, and operational excellence.
- Drive adoption of best practices, tools, and quality frameworks.
- Develop metrics to measure quality and training effectiveness.
- Partner with leadership to implement initiatives that improve efficiency and business impact.
- Stakeholder Management
- Partner with business leaders and SGT managers to understand capability and quality needs.
- Communicate quality insights, recommendations, and improvement plans to leadership.
- Facilitate knowledge-sharing sessions and best-practice forums.
- Act as a trusted advisor on content quality, writing standards, and capability development.
- Bachelor’s degree preferred in Engineering, Journalism, English, Communications or a related field.
- 10+ years of experience in proposal management, content development, quality assurance, training, or related areas.
- Strong training, facilitation, coaching, and mentoring capabilities.
- Experience developing and implementing learning and capability-building programs.
- Strong quality control and quality assurance mindset.
- Knowledge of AI tools, automation technologies, and emerging industry trends, with the ability to drive adoption of innovative solutions that improve quality, productivity, and team capability.
- Self-motivated, accountable and inclusive team leader with cultural awareness and the ability to manage competing priorities.
- Mandatory
- Expert knowledge of American English grammar, usage, style, and business writing standards.
- Strong expertise in AP Style (Associated Press Stylebook) and professional editorial practices.
- Exceptional writing, editing, proofreading, and content review skills.
- BGV:
- Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.
- Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.
WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally, in 550 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.
www.wsp.com
- Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
- A collaborative team that thrives on challenges and unconventional thinking.
- A network of experts channeling our curiosity into creating solutions for complex issues.
Inspired by diversity, driven by inclusion, we work with passion and purpose.
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
- Maximize collaboration.
- Maintain product quality and cultural integrity.
- Balance community, collaboration, opportunity, productivity, and efficiency.
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our “Making Health and Safety Personal” initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
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