Manager, Product Experience Design

Mastercard Inc.; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Mastercard Inc. in India is seeking a Title and Summary Manager, Product Experience Design to lead the design of data-driven digital products.

You will craft PoCs and MVPs using Lean UX and Design Thinking, and collaborate with cross-functional teams across regional and country groups to ensure inclusive, scalable experiences. You will help shape next-generation data products, develop thoughtful visual prototypes, and work closely with brand, marketing, and technology teams to balance business

Qualifications

• Experience developing User Personas and user journeys to inform product design decisions.
• Experience in rapid prototyping (Lean UX and Design Thinking).
• Experience in the implementation of creative, usable and compelling visual mockups and prototypes.
• Experience of design-experiences across multiple media.
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator.
• An understanding of complex information architectures for digital applications.

Responsibilities

• Design of Proof-of-Concepts and MVPs using Lean UX and Design Thinking.
• Participate in Design Thinking workshops with cross-functional teams.
• Explore and contribute to Mastercard's design pattern library.
• Define next-generation data-driven products and future state designs.
• Drive experiments to improve overall product design quality.
• Collaborate with brand and marketing to create usable transaction experiences.
• Work with technology teams on modern presentation layers and adaptive web.
• Balance business objectives with user engagement in partnership with product managers.
• Coordinate with regional teams to reflect diverse user needs.

Skills

User personas

User journeys

Lean UX

Design Thinking

Prototyping tools

Figma

Sketch

Adobe XD

Visual design

UX research

Tools

Figma

Sketch

Adobe Experience Design

Adobe Illustrator

Job description

Title and Summary Manager, Product Experience Design

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Role

• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Participate in \"Design Thinking\" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Explore the “art-of-the-possible”
• Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
• Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
• Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
• Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.

Required Experience / Knowledge / Skills (Core) Interaction Design:

• Experience developing User Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
• Experience of design-experiences across multiple media
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
• An understanding of complex information architectures for digital applications ''Nice to have'' additional experience
• Visual Design
• UX Research

Please attach link to your portfolio together with your application.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.