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A prominent service provider in Bengaluru is seeking a candidate with 4-6 years of leadership experience in US mortgage processes. The ideal candidate will ensure SLA and KPI targets are met and lead process improvements. Responsibilities include managing up to 200 employees and conducting relevant process training. This role offers a great opportunity for those with a strong process knowledge and a knack for training teams.
Ensure the SLA and KPI Targets as specified by the client are met consistently.
Demonstrate strong process knowledge and lead process changes/improvement with an end-to-end understanding of the Product Conduct huddles/training for process areas.