Manager People Programs And Workforce Transformation GO-AI

Amazon; Mumbai; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

GO-AI is seeking a Manager, People Programs & Workforce Transformation to lead end-to-end talent lifecycle for the associate workforce across India and Costa Rica. You will own systems for assessment, certification, mobility, and leadership development, shaping career architecture for AI-ready roles in a high-volume environment.

The role drives workforce transformation as AMZN Robotics interacts with global Ops, building alignment between program demand and supply while delivering scalable

Qualifications

• Bachelor's degree and 5+ years of team management experience.
• 6+ years in learning & development, talent management, or program management.
• Experience managing curriculum portfolios or learning solution lifecycles for large populations.
• Experience designing competency or certification frameworks at scale.
• Experience managing programs across multiple geographies and cultures.

Responsibilities

• Own and evolve the talent programs portfolio across four sub-verticals.
• Own the high-volume hiring pipeline for annotation associates.
• Build and deliver the AI workforce readiness strategy and certification for leaders.
• Define career architecture with progression criteria and readiness assessments.
• Design and maintain competency certification frameworks for cross-pillar movement.
• Drive leadership development programs with structured learning pathways.
• Own retention and engagement levers across India and Costa Rica.
• Lead and develop a geographically distributed team.

Skills

Team management

Learning & development

Program management

Curriculum portfolios

Certification frameworks

Cross-geo leadership

Education

Bachelor's degree

Job description

Job Description:

Description

The Manager, People Programs & Workforce Transformation will lead the end-to-end talent lifecycle for GO-AI's associate workforce; spanning engagement, performance management, workforce mobility, instructional design, AI upskilling, internal communications, and leadership development. You will own the systems that determine how talent is assessed, certified, moved between programs, and prepared for an AI-augmented future. You will design the certification frameworks that feed automated workforce allocation tools, build the career architecture for roles evolving from manual annotation toward AI quality oversight, and ensure the high-volume hiring pipeline delivers associates who meet readiness standards from day one.

As GO-AI evolves from a labor-led service to a tech-enabled operation, this role is the engine of workforce transformation, ensuring associates are skilled for emerging AI-augmented work, leaders are developed at every level, and talent mobility systems connect workforce supply to program demand with minimal friction.

Key job responsibilities

• Own and evolve the talent programs portfolio across four sub-verticals: Talent Development, Instructional Design, Internal Communications, and Data Insights, ensuring they operate as a unified system serving all Ops pillars
• Own the high-volume hiring pipeline for annotation associates, including assessment design, intake criteria, onboarding velocity targets, and quality-of-hire measurement
• Build and deliver the AI workforce readiness strategy, including upskilling curriculum, digital learning paths, and proficiency certification for associates and leaders operating in AI-augmented workflows
• Define career architecture for evolving roles, establishing progression criteria, skill taxonomies, and readiness assessments at each transition point
• Design and maintain competency certification frameworks that define the skill assessments and certification gates governing cross-pillar workforce movement
• Drive leadership development programs, ensuring structured learning pathways exist at each career transition and measuring leadership effectiveness as a standard metric
• Own retention and engagement levers including employee sentiment platforms, recognition programs, and communications that connect associates across India and Costa Rica to organizational direction
• Lead and develop a geographically distributed team across India and Costa Rica, spanning program managers, instructional designers, communications specialists, and data insights analyst

About The Team

GO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations programs. We combine human expertise with machine learning to produce high-quality training data, validate model outputs, and continuously improve AI system performance across many annotation programs and a large global workforce.

Basic Qualifications

• Bachelor's degree
• 5+ years of team management experience
• 6+ years of learning & development, talent management, or program management experience
• Experience managing complex curriculum portfolios or learning solution lifecycles for large learner populations (1,000+)
• Experience designing competency or certification frameworks at scale
• Experience managing programs across multiple geographies and cultures

Preferred Qualifications

• Experience in AI/ML operations, data annotation, or expert workforce environments
• Experience with workforce mobility, internal talent marketplace, or skills-based talent systems that feed automated workforce allocation decisions
• Experience with high-volume associate hiring pipelines including assessment design and onboarding program ownership
• Experience deploying AI-enabled learning tools (LLM-based training, adaptive learning platforms, AI-powered content generation)
• Experience driving cultural engagement and retention programs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI - Delhi

Job ID: A10566324