Manager – Peer Review Admin Services

Nova Techset Ltd.; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Nova Techset Ltd. in Chennai seeks an experienced Peer Review Admin to lead and coordinate Peer Review Teams, ensuring timely journal transitions and high-quality client service.

You will manage team leads, monitor deliverables, streamline processes, and report KPIs while collaborating with editors and authors to maintain seamless publishing workflows.

Qualifications

• Master's degree in any discipline; preferably English/Journalism/Mass Communication/Life Sciences.
• Overall, 6 years of experience in scholarly publishing industry.
• Minimum 2 years of relevant experience.
• Thorough understanding of peer review admin full journal management workflow and reviewer research.
• Hands on experience of using peer review management sites like ScholarOne, Aries Editorial Manager, etc. and reviewer research tools and platforms like Google Scholar, Publons, JANE, Web of Science etc.
• Experience of applying best practices, streamlining processes, and developing enhanced services and solutions.

Responsibilities

• Manage Peer Review Teams, as assigned by the reporting manager.
• Monitor the expected deliverables from Team Leads or Assistant Managers of Peer Review Teams.
• Ensure that the journal transitions happen as per schedule and Peer Review Teams are optimally utilized.
• Work on quality control mechanisms to control errors (timeliness, process adherence and client relationship), meeting expectations of all internal and external stakeholders.
• Respond to all email inquiries/requests from clients, authors, reviewers, editors, or internal staff within 24 hours of receipt (excluding any weekend and holiday).
• Streamline processes for journals peer review and adopt best practices.
• Pro-actively and clearly communicate with the reporting manager if there are any challenges with managing Peer Review Teams, processing client requests etc.
• Maintain Capacity Vs. Workload Projections, Training Needs and Skill Matrix for Peer Review Teams, and share periodic updates with the reporting manager.
• Flag any hiring needs at least 3 months in advance to the reporting manager.
• Build an effective tracking mechanism for Peer Review Teams’ KPIs, monitor them regularly, and share periodic reports with the reporting manager and clients, as needed.
• Ensure clear communication with all internal and external stakeholders with regards to any new journal transitions, updates in journal workflows, progress made to enhance the process etc.
• Immediately discuss with the reporting manager any communication that is tense and volatile in nature, or any positive words and praise received from clients, authors, reviewers, or editors.
• Assist reporting manager with any projects, additional assignments, or initiatives, as needed.
• Keep all direct reports motivated and equipped to take ownership of the assigned workload and responsibilities.
• Suggest and implement newer technologies, automations, and build efficiencies in the process, where appropriate.

Skills

People and Project Management Skills

Diligence

Effective Collaboration

Critical Thinking

Problem Solving and Decision-Making

Time Management

Organizational and Research

Reporting Skills

Presentation Skills

Education

Master’s degree in any discipline; preferably English/Journalism/Mass Communication/Life Sciences

Tools

ScholarOne

Aries Editorial Manager

Google Scholar

Publons

JANE

Web of Science

Job description

Job Purpose

• Manage direct reporting of Team Leads or Assistant Managers of Peer Review Teams.
• Create, manage, coordinate and take overall responsibility for all Peer Review Teams.
• Monitor clients’ overall expectations are met efficiently and elevate any concerns timely with the reporting manager.
• Maintain healthy professional relationships with all business partners, existing and potential clients.
• Support management as needed and defined and contribute effectively to achieve organization success.
• Suggest, plan, execute, implement, and assess projects aimed at building efficiencies in terms of quality and productivity.
• Take up additional assignments from reporting manager and projects for self and process development.
• Engage in other initiatives and activities to achieve organization and department goals, as needed.

Key Responsibilities

• Manage Peer Review Teams, as assigned by the reporting manager.
• Monitor the expected deliverables from Team Leads or Assistant Managers of Peer Review Teams.
• Ensure that the journal transitions happen as per schedule and Peer Review Teams are optimally utilized.
• Work on quality control mechanisms to control errors (timeliness, process adherence and client relationship), meeting expectations of all internal and external stakeholders.
• Respond to all email inquiries/requests from clients, authors, reviewers, editors, or internal staff within 24 hours of receipt (excluding any weekend and holiday).
• Streamline processes for journals peer review and adopt best practices.
• Pro-actively and clearly communicate with the reporting manager if there are any challenges with managing Peer Review Teams, processing client requests etc.
• Maintain Capacity Vs. Workload Projections, Training Needs and Skill Matrix for Peer Review Teams, and share periodic updates with the reporting manager.
• Flag any hiring needs at least 3 months in advance to the reporting manager.
• Build an effective tracking mechanism for Peer Review Teams’ KPIs, monitor them regularly, and share periodic reports with the reporting manager and clients, as needed.
• Ensure clear communication with all internal and external stakeholders with regards to any new journal transitions, updates in journal workflows, progress made to enhance the process etc.
• Immediately discuss with the reporting manager any communication that is tense and volatile in nature, or any positive words and praise received from clients, authors, reviewers, or editors.
• Assist reporting manager with any projects, additional assignments, or initiatives, as needed.
• Keep all direct reports motivated and equipped to take ownership of the assigned workload and responsibilities.
• Suggest and implement newer technologies, automations, and build efficiencies in the process, where appropriate.

Qualification, Experience And Required Skills

• Master’s degree in any discipline; preferably English/Journalism/Mass Communication/Life Sciences.
• Overall, 6 years of experience in scholarly publishing industry.
• Minimum 2 years of relevant experience.
• Thorough understanding of peer review admin full journal management workflow and reviewer research.
• Hands on experience of using peer review management sites like ScholarOne, Aries Editorial Manager, etc. and reviewer research tools and platforms like Google Scholar, Publons, JANE, Web of Science etc.
• Experience of applying best practices, streamlining processes, and developing enhanced services and solutions.

Skills required:

• People and Project Management Skills
• Diligence
• Effective Collaboration
• Critical Thinking
• Problem Solving and Decision-Making Skills
• Time Management Skills
• Organizational and Research Skills
• Reporting Skills
• Presentation Skills

Department: Peer Review Admin

Job Type: Full Time

Job Location: Chennai

Experience: 6-10 Years

No. of Vacancies: 1