Manager Payroll Solutions RoW

IHG Hotels & Resorts; India; Remote; INR 1,800,000 - 3,000,000; Full time

Job summary

IHG Hotels & Resorts is seeking a techno-functional expert to map payroll, timekeeping, and absence requirements for UK and EMEAA markets. You will produce detailed specs for third-party payroll operations and integration with HR, Benefits and Finance teams.

You will act as the bridge between business stakeholders and technical resources, ensuring clear communication, effective UAT, and continuous process improvement across the payroll ecosystem.

Qualifications

• Gather and document payroll system requirements from stakeholders.
• Translate business needs into functional specifications for third-party payroll ops.

Responsibilities

• Gather, analyze and document payroll, timekeeping, and absence requirements.
• Create techno-functional documentation for implementation and support teams.
• Collaborate with HR, Benefits, Compensation, and Finance to align system needs.
• Bridge business and technical teams; provide project status updates.

Skills

Stakeholder collaboration

Analytical thinking

Problem solving

Project management

Communication

Technical-functional bridging

Education

Bachelor’s degree or higher in business administration, human resources, information technology or related field

Tools

Oracle Fusion HCM

UKG Workforce Management

Job description

Responsibilities

• Requirements Gathering & Analysis: Collect, analyze, and document business requirements for payroll, timekeeping, absence management, and related reporting. Engage with stakeholders to ensure a comprehensive understanding of their needs and expectations, translating these into functional specifications.
• Techno-Functional Documentation: Develop detailed technical and functional documentation that translates business requirements into actionable specifications for implementation by third-party payroll operations or application management support teams. Ensure documentation is clear, comprehensive, and aligned with best practices.
• Stakeholder Collaboration: Work closely with cross-functional teams, including hotel and corporate HR, Benefits, Compensation and Finance departments, to ensure alignment with IHG’s system needs. Facilitate workshops and meetings to gather input and feedback from stakeholders, ensuring that both business and technical perspectives are considered.
• Facilitate Communication: Act as the bridge between business stakeholders and technical resources, ensuring clarity and understanding of requirements, priorities, and project timelines. Provide regular updates to stakeholders on project status, potential impacts, and technical considerations.
• Problem Solving: Identify and resolve payroll system issues, collaborating with internal and external IT teams to troubleshoot and implement effective solutions. Manage day-to-day relationships with third-party solution providers, ensuring service level agreements are met and that technical issues are addressed promptly.
• System Validation: Partner with payroll operations and technical teams to validate system changes, identify test cases, and ensure uninterrupted system operations. Conduct user acceptance testing (UAT) to confirm that system modifications meet both functional and technical requirements.
• Process Optimization: Analyze current payroll, timekeeping, and absence management processes to identify opportunities for improvement. Provide techno-functional insights to enhance system capabilities, streamline workflows, and increase efficiency and accuracy.
• Training and Support: Develop and deliver training materials and sessions for end-users on payroll systems and processes, focusing on both functional and technical aspects. Provide ongoing support and guidance to ensure users are proficient in utilizing the systems effectively.
• Reporting and Analytics: Generate and analyze reports related to payroll, timekeeping, and absence management. Utilize data to identify trends, inform decision-making, and support strategic initiatives, ensuring that both functional and technical metrics are considered.
• Compliance and Risk Management: Ensure that payroll processes comply with legal and regulatory requirements. Identify potential risks related to both functional and technical aspects of payroll systems and develop mitigation strategies to safeguard the organization against compliance issues.

Education

• Bachelor’s degree or higher in business administration, human resources, information technology or related field

Experience

• Functional and/or operational responsibility for UK and EMEAA payrolls, preferably in a decentralized operating model with third-party providers
• Strong proficiency with Oracle Fusion HCM, focusing on Payroll, Time and Labor, and Absence modules, with a strong understanding of the underlying technical and data architecture.
• Experience with UKG Workforce Management, including Timekeeping, Accruals, Absence, and Leave Management, with a focus on integrating these systems with payroll solutions.
• Exceptional communication and collaboration skills, ensuring clarity and alignment across multi-disciplinary teams, particularly between technical and functional stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions that consider both functional and technical implications.
• Proven experience in project management, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Technical Skills and Knowledge

• Ability to bridge the gap between technical and functional requirements, ensuring that solutions meet business needs while leveraging technology effectively.
• Process thinker capable to analyze complex upstream and downstream payroll data and processes, identify trends, and make data-driven recommendations for improvements.
• Focus on accuracy and thoroughness in payroll processing and reporting, ensuring compliance with all regulations and policies.
• Ability to build and maintain effective relationships with internal and external stakeholders, fostering a collaborative work environment.
• Flexibility to adjust to changing priorities and work in a dynamic environment, demonstrating resilience and a proactive approach to challenges.
• Capability to lead initiatives, mentor team members, and drive process improvements while maintaining a positive team dynamic.
• Strong understanding of payroll systems and technology, with the ability to troubleshoot and resolve technical issues effectively.
• Experience in project management and process improvement initiatives is a plus.