Manager Network Operations

LE9220 Veradigm India Private Limited - Pune; Pune District; Hybrid; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Flexible Work Environment (Hybrid)

Peer-based incentive “Cheer” awards

Tuition Reimbursement Program

Job summary

Veradigm is seeking an experienced IT Operations Lead to ensure high availability across global infrastructure and services. The role focuses on proactive monitoring, automation, and disciplined incident management, with a strong emphasis on collaboration with engineering, service owners, and cross-functional teams.

You will drive runbooks, escalation matrices, and knowledge documentation while leading on-call coverage and post-incident reviews to accelerate restoration and reduce noise.

Qualifications

• Seven or more years in IT operations or related field.
• 2+ years leading a Network Operations team or in a team lead role.
• Hands-on ITIL monitoring, event management, incident, and change enablement.
• Experience integrating Grafana, PagerDuty, CloudWatch, or Azure Monitor in an observability ecosystem.

Responsibilities

• Ensure 99.99%+ infrastructure availability through proactive monitoring and incident management.
• Oversee health of compute, storage, memory, network, cloud, and applications.
• Lead automation-first operations with IaC patterns and auto-remediation playbooks.
• Coordinate rapid escalation and drive post-incident RCAs and improvements.

Skills

IT operations

Incident management

Team leadership

Communication skills

On-call management

Tools

Grafana

PagerDuty

ThousandEyes

Azure Monitor

Amazon CloudWatch

Job description

Key Responsibilities

Ensure 99.99% or greater infrastructure availability through proactive monitoring, maintenance coordination, operational controls, and disciplined incident management. Oversee the health of infrastructure and services, including compute, storage, memory, network, cloud, database, application, endpoint, and integration components. Drive automation-first operations through self-healing pipelines, automated remediation playbooks, and infrastructure-as-code patterns that reduce manual toil, standardize recovery actions, and improve mean time to restore service. Ensure alerts are acknowledged promptly, validated against known conditions, correctly categorized, prioritized, documented, and routed to the appropriate resolver group. Review alert thresholds, suppression rules, correlation logic, maintenance windows, and routing policies to improve signal quality and reduce avoidable noise. Direct initial troubleshooting using approved runbooks, knowledge articles, dashboards, logs, and diagnostic tools. Coordinate rapid escalation of warning and exception events that indicate service degradation, capacity risk, or potential incident. Serve as the primary escalation point for operational incidents, lead root cause analysis, and drive corrective and preventive actions through completion. Support major incident response by establishing situational awareness, assigning monitoring actions, maintaining an event timeline, and providing accurate technical updates. Analyze recurring alerts, resource trends, capacity indicators, service dependencies, and monitoring gaps; initiate corrective actions with engineering and problem management teams. Own Operating procedures, runbooks, escalation matrices, contact lists, shift checklists, and knowledge documentation. Produce operational summaries and periodic reports covering service health, significant events, response performance, recurring conditions, and improvement actions. Maintain clear shift coverage, handoff, attendance, workload, and escalation expectations across the monitoring function. Act as the operational bridge among monitoring engineers, incident management, service owners, application teams, infrastructure teams, vendors, and business stakeholders. Lead post-event reviews and continual improvement initiatives focused on automation, observability, runbook quality, engineer readiness, and faster restoration.

Required Qualifications

Seven or more years of experience in IT operations, infrastructure support, network operations, cloud operations, application support, site reliability, or a related field. 2 years of experience leading a Network Operations team or in a team lead capacity. Preferred. Strong working knowledge of ITIL monitoring and event management, incident management, problem management, change enablement, configuration management, and service-level management. Hands‑on experience with enterprise monitoring, observability, alerting, ticketing, paging, log analysis, and dashboard platforms. Hands‑on experience integrating Grafana, PagerDuty, ThousandEyes, Azure Monitor, Amazon CloudWatch, or comparable tools, within an enterprise observability ecosystem. Hands‑on experience troubleshooting Windows Server operating systems, services, performance, connectivity, storage, patching, and related infrastructure issues in production environments. Strong knowledge of AWS and Microsoft Azure platforms, with hands‑on experience troubleshooting cloud-hosted services. Ability to interpret infrastructure and application telemetry, identify service impact, prioritize competing conditions, and make timely decisions under pressure. Demonstrated experience managing shifts, on‑call coverage, escalations, runbooks, operational metrics, and cross‑functional response. Clear written and verbal communication skills, including the ability to translate technical conditions into concise business‑impact updates. Strong leadership, coaching, collaboration, organization, and continuous‑improvement skills.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of ourselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company‑Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer‑based incentive “Cheer” awards
• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: https://veradigm.com/about-veradigm/careers/benefits/ https://veradigm.com/about-veradigm/careers/culture/

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.