Manager - Network Operations

Lever, Inc.; Mumbai; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Nium, the leader in real-time global payments, is hiring a Manager to strengthen partner relationships, oversee transactional/compliance processes, and guide technical integrations.

You will dive into data on partner performance, manage escalations, plan improvements, and influence payments flows across corridors, with a hybrid work model.

Qualifications

• Bachelor's degree with 6-9 years of experience in Finance/Banking.
• Broad Payments product knowledge (SWIFT, ACH, payment gateways, Instant transfer, APIs, SFTP).
• Strong analytics and problem-solving skills in a complex environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage day-to-day operational issues on payment processing with Network Partners and drive improvements across Tech, Product, Business and Network relations.
• Timely escalations and closure of BAU tickets; analyze root-level fixes to prevent escalations.
• Analyze patterns and trends in payment processing and share regular insights with stakeholders.
• Assess partner engagement and identify opportunities to expand collaboration and improve payment experience.

Skills

Analytics

Communication

Partner Management

Payments Platforms

Education

Bachelor's degree in Finance/Banking

Job description

Nium, the Leader in Real-Time Global Payments

Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance - independent of geography. The company is co-headquartered in San Francisco and Singapore.

About the Role

Nium is looking to hire a Manager who supports in strengthening the relationship with existing/ new partners in terms of transactional /compliance process, technical integrations etc. The ideal candidate will be able to get into the details while providing operational expertise and guidance, managing escalations and bringing process improvement /enhancement for seamless transactional services. This role will also require strong competencies in performing detailed data gathering on partner's performance in terms of payment processing and analyzing the gathered data.

Key Responsibilities

• Managing the day-to-day operational issues and challenges on payment processing with Network Partners and plan/execute various improvements & enhancements on Tech, Product, Business and Network Relationship fronts.
• Timely escalations & complete closure of BAU tickets assigned. Analyze and devise root-level fixes, arrangements to avoid escalations.
• Analyze patterns, trends on payment processing and share regular insights.
• Analyze existing engagement areas with Partners and uncover potential to work on existing and new areas with Partners. Provide on the ground insights on payment experience, issue resolution & customer centricity of each Partner, to help Network Head take informed and calibrated decisions on managing flows & business with Partners, within or across corridors
• Develop strong understanding of the current process, including both Partner banks and management experience.
• Engage with internal /external stakeholders suitably, evaluate alternatives to drive improvements in the speed and efficiency of payments, leveraging best practices, automation to streamline processes and reduce manual intervention.
• Seeking Regular updates from partner bank on new features or enhancements and monitoring critical incidents reported if any.
• Plan and organize Service meetings with Partner banks at periodic intervals.
• Engage in other special projects, as needed.

Requirements

• Bachelor’s degree with 6-9 years of experiences in the Finance/Banking industry.
• Good knowledge of the payments industry and prior experience in Fintech companies will be added advantage.
• Broad Payments product knowledge (SWIFT, ACH, payment gateways, Instant transfer, APIs, SFTP)
• Strategic mindset and a desire to dive in and solve business challenges as well technical challenges.
• Excellent communication and interpersonal skills.
• Strong analytics – able to investigate, understand and solve day to day issues. Demonstrates strong problem-solving skills in a complex environment.

What we offer at Nium

We Value Performance

Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care for Our Employees

The wellness of Nium'sers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).

We Upskill Ourselves

We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

We Celebrate Together

We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive with Diversity

Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region specific benefits : https://www.nium.com/careers#careers-perks

For more information visit www.nium.com

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.