Manager, Manager – Business Development Support

MasterCard; Gurugram District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Mastercard Services is seeking a Title and Summary Manager, Manager – Business Development Support to drive end-to-end sales lifecycle efficiency. You will coordinate across Sales, Finance, Legal, and Delivery to structure deals, manage CRM hygiene, and enable revenue growth.

The role requires 6–10 years in Sales Operations or related fields, with hands-on experience in Salesforce and pricing governance, ensuring compliant and timely deal executions.

Qualifications

• 6–10 years of experience in Sales Operations, Business Operations, or Commercial Support roles.
• Strong understanding of sales lifecycle processes in a B2B environment.
• Experience with CRM platforms (Salesforce preferred).
• Exposure to pricing, contracting, and billing processes.

Responsibilities

• Support BD teams across the full deal lifecycle—from opportunity creation to deal closure and post-sales execution.
• Own creation and maintenance of accurate opportunity records in Salesforce.
• Coordinate pricing approvals and documentation with Finance and Pricing teams.
• Coordinate contract creation processes using internal tools (e.g., Ironclad).
• Enable smooth transition from sales to delivery and billing teams and ensure revenue recognition.

Skills

Sales operations

Deal structuring

Stakeholder management

Excel & reporting

Tools

Salesforce

Ironclad

Job description

Title and Summary Manager, Manager – Business Development Support

The Business Development Support Manager will play a critical role in enabling the Mastercard Services BD organization by managing end-to-end sales lifecycle processes. This role will act as a strategic and operational partner to Business Development teams, ensuring deal structuring, CRM hygiene, pricing, contracting, and post-sales processes are executed with accuracy, efficiency, and compliance. The role sits at the intersection of Sales, Finance, and Operations, offering high visibility into deal-making and business performance, while driving operational excellence and enabling revenue growth within Mastercard Services.

Key Responsibilities:

• 1. Sales Lifecycle Management
  • Support BD teams across the full deal lifecycle—from opportunity creation to deal closure and post-sales execution
  • Ensure timely progression of opportunities through internal approval workflows
  • Act as a central coordinator across Sales, Finance, Legal, and Delivery teams
• 2. Deal Structuring & Commercial Support
  • Partner with BD teams to conceptualize and structure deals aligned with business objectives and pricing guidelines
  • Support development of business cases, pricing models, and commercial constructs
  • Ensure deal structures comply with internal policies and margin expectations
• 3. CRM (Salesforce) Governance & Hygiene
  • Own creation and maintenance of accurate and complete opportunity records in Salesforce
  • Ensure data integrity, completeness, and adherence to CRM standards
  • Support pipeline reporting, forecasting, and performance tracking
• 4. Pricing & Approvals
  • Facilitate pricing processes including coordination with Finance and Pricing teams
  • Support preparation and submission of pricing approvals and documentation
  • Ensure proper documentation of pricing assumptions and approvals in systems
• 5. Contracting Support
  • Coordinate contract creation processes using internal tools (e.g., Ironclad or equivalent)
  • Liaise with Legal, BD, and other stakeholders to ensure timely contract execution
  • Track contract status and ensure alignment with approved deal terms
• 6. Post-Sales Support (Revenue & Billing)
  • Enable smooth transition from sales to delivery and billing teams
  • Ensure accurate setup of deals in billing and revenue management systems
  • Support issue resolution related to invoicing, revenue recognition, and client queries
• 7. Process Improvement & Enablement
  • Identify opportunities to streamline sales and operational processes
  • Drive standardization and automation across deal support activities
  • Develop documentation, playbooks, and training materials for BD teams

Key Stakeholder Interfaces

• Business Development / Sales Teams
• Finance & Pricing
• Legal & Contracting
• Revenue Assurance & Billing Operations
• Delivery / Product Teams

Qualifications & Experience

• 6–10 years of experience in Sales Operations, Business Operations, or Commercial Support roles
• Strong understanding of sales lifecycle processes in a B2B environment
• Experience with CRM platforms (Salesforce preferred)
• Exposure to pricing, contracting, and billing processes

Key Skills & Competencies

• Strong commercial acumen and deal structuring capability
• High attention to detail and process rigor
• Excellent stakeholder management and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with proficiency in Excel and reporting tools
• Problem-solving and continuous improvement orientation

Success Metrics

• Accuracy and completeness of CRM data
• Deal cycle time and approval turnaround
• Compliance with pricing and contracting processes
• Billing accuracy and revenue realization
• Stakeholder satisfaction (BD, Finance, Legal)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.