Manager - IT Quality

United Airlines India Knowledge Center; Gurugram District; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

United Airlines India Knowledge Center is seeking a senior leader in Quality Engineering, Automation & Agentic AI to elevate automation, testing, and release quality across enterprise applications. The role focuses on building scalable automation frameworks, embedding quality into CI/CD, and driving AI-powered quality capabilities with strong leadership across engineering teams.

The ideal candidate combines deep automation expertise, cloud-native quality engineering, and DevOps practices with

Qualifications

• Bachelor's degree in CS/Software Engineering or related field.
• 10+ years in Quality Engineering, Software Testing, Test Automation, or Software Engineering.
• 7+ years leading QE, Automation Engineering, or SDET teams.
• Proven experience designing, implementing, and scaling enterprise automation frameworks.
• Strong hands-on understanding of Agile, DevOps, CI/CD, continuous testing, and release quality practices.

Responsibilities

• Define and execute the QE strategy, automation roadmap, and standards across multiple products.
• Lead design, modernization, and adoption of scalable automation frameworks for UI, API, integration, contract, mobile, and end-to-end testing.
• Embed continuous testing and automated quality gates into CI/CD pipelines to improve release confidence.
• Drive AI-enabled quality capabilities including autonomous test generation and intelligent release validation.
• Establish quality practices for cloud-native, microservices, distributed, and event-driven architectures with API reliability focus.
• Lead performance engineering, resiliency testing, observability-driven quality validation, and production quality feedback loops.
• Partner with Engineering, Architecture, Product, DevOps, and Release teams to shift quality left and reduce defects.
• Coach QE leads and engineers to build capability and foster innovation and ownership.

Skills

Automation architecture

API testing

Java programming

CI/CD knowledge

Agile & DevOps

SDET leadership

Performance testing

Test automation frameworks

AI & Agentic Quality concepts

Education

Bachelor's degree in Computer Science / Software Engineering

Master's degree in related field (preferred)

Tools

Selenium

Playwright

Rest Assured

ReadyAPI

Postman

BDD frameworks

Groovy scripting

Job description

Job Description:

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job Overview

The Manager – Quality Engineering, Automation & Agentic AI will lead the evolution of Quality Engineering from traditional testing to modern, automation‑led, intelligence‑driven quality practices. This role is accountable for building scalable automation frameworks, embedding quality controls into CI/CD pipelines, improving release confidence, and enabling AI‑powered quality capabilities across enterprise applications.

The ideal candidate combines strong technical depth in automation architecture, API and integration testing, cloud‑native quality engineering, performance engineering, and DevOps quality practices with the ability to lead teams, influence engineering partners, and drive measurable quality outcomes.

Key Responsibilities

• Define and execute the Quality Engineering strategy, automation roadmap, and engineering standards across multiple products and technology stacks.
• Lead design, modernization, and adoption of scalable automation frameworks covering UI, API, integration, contract, mobile, and end‑to‑end testing.
• Embed continuous testing, automated quality gates, and release‑readiness controls into CI/CD pipelines to improve deployment confidence and reduce late‑cycle risk.
• Drive Agentic AI‑enabled quality capabilities including autonomous test generation, test maintenance, defect analysis, regression optimization, and intelligent release validation.
• Establish quality practices for cloud‑native, microservices, distributed, and event‑driven architectures, with strong focus on API reliability and integration validation.
• Lead performance engineering, resiliency testing, observability‑led quality validation, and production quality feedback loops.
• Partner with Engineering, Architecture, Product, DevOps, and Release teams to shift quality left, reduce escaped defects, and improve engineering productivity.
• Coach QE leads and engineers, build technical capability, and foster a culture of innovation, ownership, and continuous improvement.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time‑limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s Needed to Succeed

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Engineering, or a related field.
• 10+ years of experience in Quality Engineering, Software Testing, Test Automation, or Software Engineering.
• 7+ years of experience leading Quality Engineering, Automation Engineering, or SDET teams.
• Proven experience designing, implementing, and scaling enterprise automation frameworks.
• Strong hands‑on understanding of Agile, DevOps, CI/CD, continuous testing, and release quality practices.
• Experience supporting enterprise applications with complex integrations, distributed systems, and modern delivery models.
• Automation & Testing: Selenium, Playwright, Rest Assured, ReadyAPI, Postman, AccelQ, BDD frameworks, Groovy scripting, reusable automation libraries, and test data strategies.
• Programming & Engineering: Strong Java experience, object‑oriented design, debugging, root cause analysis, framework design patterns, and reusable engineering components.
• API & Integration: REST services, contract testing, service virtualization, messaging frameworks, backend validation, and enterprise integration testing.
• Cloud & Architecture: AWS services, cloud‑native platforms, microservices, distributed systems, containerized environments, and event‑driven computing patterns.
• DevOps & Observability: Azure DevOps, GitHub, Jenkins, Harness, Jira, Datadog, Kibana, Splunk, and application monitoring platforms.
• AI & Agentic Quality: Practical understanding of LLMs, AI agents, RAG, MCP, AI orchestration patterns, Copilot Studio, Azure AI Foundry, OpenAI, LangGraph, or similar AI agent frameworks.

Preferred Qualifications

• Master’s degree in Computer Science, Software Engineering, Artificial Intelligence, or a related field.
• Experience in airline, transportation, travel, hospitality, or other large‑scale operational technology domains.
• Experience implementing AI‑driven testing, autonomous quality gates, intelligent release validation, or Agentic AI solutions.