Manager, IT Operations

Connor, Clark & Lunn Financial Group Ltd.; Gurugram District; On-site; INR 1,600,000 - 2,800,000; Full time

Job summary

CC&L Financial Group is seeking an experienced Manager, IT Operations to lead end-to-end IT operations, ensuring system stability and security across enterprise infrastructure. You will manage BAU, incident handling, change control, and lifecycle improvements while collaborating with Applications, Security and Business teams globally.

The role requires 10+ years in IT service delivery and 4+ years in people leadership within complex, regulated environments; ITIL expertise is preferred.

Qualifications

• 10+ years’ experience delivering reliable IT services in complex, regulated environments.
• 4+ years leading teams responsible for day-to-day service delivery and operational performance.
• Experience in investment/financial services environment preferred.
• Strong ITIL practices and certification preferred.
• Clear, executive-ready written and spoken communication skills.
• Proven stakeholder management and cross-functional influence.
• Operational leadership mindset balancing customer experience, cost and risk.
• Capable under pressure and in rapid recovery during incidents.
• Experience with business continuity, backup/restoration and resilience.
• Hybrid/cloud operating environments and modern enterprise controls.

Responsibilities

• Own end-to-end day-to-day IT operations, ensuring stability, availability, performance and security of enterprise infrastructure.
• Lead BAU operations, incident/problem/change management aligned to ITIL; drive major incident response.
• Drive observability, automation, runbooks, patching and lifecycle management.
• Coordinate capacity planning and continuous improvement with stakeholders worldwide.
• Bridge IT Operations with Applications, Security and Business teams; report to senior leadership.
• Oversee NOC functions in India and manage shifts for global coverage.
• Mentor and develop IT Operations team; manage performance and skills.
• Review change requests with risk assessment and rollback planning.

Skills

IT service management

ITIL

Stakeholder management

Executive communication

Leadership

Problem solving

Hybrid/cloud operations

Incident management

Change management

Automation

Education

ITIL certification

Tools

Commvault

SAN

NAS

Job description

We are looking for an Manager, IT Operations to join our Information Systems group. The Information Technology (IT) team resides within the Information Systems group and is responsible for the management, operations, maintenance, cloud technology and security of the IT infrastructure that supports the organization. The team is made up of several sub‑teams that are collaborative and effectively apply technology to solve complex problems which has been a key factor to the firm’s success. CC&L Financial Group, as an investment management firm, manages a wide range of global assets and the financial group relies heavily on the IS team for a variety of distinct functions. This is a fantastic opportunity to be part of a strategic team, whose scope and importance continues to grow. We place high value on maintaining an entrepreneurial spirit and creating a culture where each of us has opportunities to succeed. We are a solution orientated and collaborative team seeking like‑minded individuals who thrive in a challenging and dynamic environment.

What You Will Do:

The Manager – IT Operations is accountable for end‑to‑end day‑to‑day IT operations, ensuring the stability, availability, performance, and security of our enterprise infrastructure and services. This role combines hands‑on technical leadership with people and vendor management, overseeing BAU operations, ITIL‑aligned incident/problem/change management, and major incident response to restore service quickly and prevent recurrence. The successful candidate will drive operational excellence through monitoring/observability improvements, automation and runbook discipline, patching and lifecycle management, capacity planning, and continuous improvement initiatives, partnering closely with business and IT stakeholders to meet agreed service levels (SLAs/SLOs).

The role will act as a key bridge between IT Operations teams, business stakeholders, and global counterparts.

• Operate and enhance our NOC function within the India office.
• Own day‑to‑day IT Operations (BAU) ensure high availability of systems and service.
• Lead and manage critical incident management, including root cause analysis (RCA) and preventive actions.
• Guide and support the team during production issues, outages, and escalations.
• Ensure adherence to ITIL processes (Incident, Problem, Change, and Service Request Management).
• Good Understanding of Patching and Vulnerability management process.
• Strong Technical knowledge and hands‑on skills
• Backup & Recovery (Commvault or similar tools)
• Servers and supporting hardware
• Storage solutions (SAN, NAS)
• Lead, mentor, and manage an IT Operations team, including performance management and skill development.
• Allocate work effectively across shifts and ensure coverage across time zones as required.
• Drive a culture of process discipline, accountability, and continuous improvement.
• Engage with internal stakeholders (Applications, Security, Business teams) to ensure alignment.
• Coordinate with vendors and service providers for infrastructure support and escalations.
• Communicate effectively with senior leadership during incidents and operational reviews.
• Ensure high‑quality documentation for SOPs, runbooks, escalation matrices, and operational procedures.
• Review and approve change requests, ensuring risk assessment and rollback planning.

What You Bring:

• 10+ years’ experience delivering reliable IT services in complex, regulated environments
• 4+ years leading teams responsible for day‑to‑day service delivery and operational performance
• Experience supporting an investment / financial services organization (strongly preferred)
• Strong working knowledge of IT service management practices (ITIL certification preferred)
• Clear, confident communicator with strong executive‑ready writing and presentation skills
• Proven stakeholder management builds trust, aligns priorities, and influences across business and technology
• Operational leadership mindset: balances customer experience, cost, and risk in decision‑making
• Strong problem‑solving approach with the ability to lead teams through ambiguous, high‑impact issues
• Demonstrated ability to perform under pressure and coordinate rapid recovery during critical service disruptions
• Track record of improving service reliability through process discipline, metrics, and continuous improvement
• Experience with business continuity and recoverability planning (backup/restore, resilience)
• Exposure to modern enterprise operating environments (hybrid / cloud service delivery)
• Strong understanding of service availability, capacity, change risk, and operational controls
• Highly self‑motivated, accountable, and able to operate with autonomy
• Collaborative leader who develops teams and fosters a strong service culture

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For a closer look at how you can build your career with us, we invite you to explore cclgroup.com .

CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

Your application will be reviewed by a member of the hiring team - AI is not used in the screening, assessment or selection of applications at this time.