Manager_IP Networking L2- Bangalore/Pune

Vodafone; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Vodafone VOIS seeks an experienced IP Network Specialist to provide advanced technical support and incident management across complex IP/MPLS networks. You will lead escalation efforts, coordinate cross-functional teams, and drive service restoration during high-severity outages.

The role requires deep expertise in IP/MPLS, Segment Routing, Transport and Optical technologies, with strong communication skills for customer-facing interactions and RCA-based problem solving.

Qualifications

• 6 to 8+ years in Telecom, ISP, or Service Provider environments.
• Strong background in Network Operations, Incident Management, and Service Assurance.
• Experience managing customer-facing technical escalations.

Responsibilities

• Act as the technical resolution point for major incidents and outages.
• Own incidents end-to-end until full service restoration.
• Troubleshoot across IP/MPLS, transport, and optical domains.
• Provide Level 2 escalation support to NOC, Service Operations, Engineering, and customers.
• Lead incident bridge calls and communicate updates to stakeholders.
• Ensure adherence to ITIL processes and drive improvements.
• Conduct post-incident RCA and corrective action planning.
• Mentor Level 1 engineers and document procedures.
• Engage with customers during reviews and service improvements.

Skills

Ownership

Troubleshooting

Customer engagement

Incident management

Communication

Analytical thinking

Tools

Huawei NE8000-M8

Huawei CX600-X2-M8A

Huawei CX600-X8A

Cisco NCS560-7

Cisco ASR9910

Nokia service provider platforms

Job description

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Aggregate function: Technology

Business Area: VT Network Operations

Posting Country: India

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced IP Network Specialist to provide advanced technical support, incident management, fault resolution, and service restoration across complex service provider network environments. This role is ideal for a networking professional with strong expertise in IP/MPLS, Segment Routing, Transport and Optical technologies who thrives in high-severity operational environments. The successful candidate will act as a key escalation point for critical network incidents, collaborate with cross-functional teams, engage directly with customers, and contribute to continuous service improvement and operational excellence.

What you’ll do

• Act as the technical resolution point for major incidents and critical core network outages.
• Take end-to-end ownership of incidents until full service restoration is achieved.
• Perform advanced troubleshooting across IP/MPLS, transport, and optical network domains.
• Provide Level 2 escalation support to Network Operations Centre (NOC), Service Operations, Engineering teams, and customers.
• Lead technical bridge calls during critical incidents and provide regular communication updates to stakeholders.
• Ensure compliance with incident management, escalation, and communication processes.
• Conduct post-incident reviews, root cause analysis (RCA), and corrective action planning.
• Identify recurring issues and drive long-term problem resolution initiatives.
• Serve as a senior technical point of contact for customer escalations.
• Participate in customer discussions, incident reviews, and service improvement activities.
• Communicate technical issues, risks, and mitigation plans clearly to both technical and non-technical audiences.
• Foster customer confidence through proactive engagement, transparency, and accountability during major incidents.

Technical Operations & Troubleshooting

Provide expert-level support and troubleshooting across:

Routing & Switching Technologies

• IS-IS
• BGP
• MPLS L2VPN / L3VPN
• Segment Routing (SR-MPLS)
• Traffic Engineering (SR-TE / MPLS-TE)
• QoS and Traffic Management
• IPv4 / IPv6
• VSRa architecture and virtual routing environments
• Control plane and forwarding plane diagnostics
• Performance, availability, and capacity troubleshooting

Supported Technology Platforms

• Huawei: NE8000-M8, CX600-X2-M8A, CX600-X8A
• Cisco: NCS560-7, ASR9910

Operational Excellence

• Ensure adherence to ITIL Incident, Problem, Change, and Major Incident Management practices.
• Drive proactive service improvement initiatives to enhance network reliability and operational effectiveness.
• Develop and maintain troubleshooting documentation, knowledge articles, and operational procedures.
• Mentor Level 1 engineers and provide subject matter expertise across supported technologies.

Who you are

Experience

• 6 to 8+ years of experience within Telecom, ISP, or Service Provider environments.
• Strong background in Network Operations, Incident Management, and Service Assurance.
• Demonstrated experience managing customer-facing technical escalations.

Technical Expertise

Strong knowledge of:

• IS-IS
• BGP
• MPLS
• Segment Routing
• Traffic Engineering
• IPv4 / IPv6
• QoS

Experience supporting:

• Nokia service provider platforms

Professional Skills

• Strong sense of ownership and accountability for service outcomes.
• Excellent analytical and troubleshooting capabilities.
• Ability to remain composed and make informed decisions during high-priority incidents.
• Effective customer engagement and stakeholder management skills.
• Strong written and verbal communication abilities.
• Ability to collaborate across teams and drive technical resolution activities.

Preferred Qualifications

• CCNP Service Provider or Enterprise
• Nokia NRS Certifications
• Huawei HCIP or HCIE Routing & Switching
• ITIL Foundation or ITIL Practitioner

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on large-scale, multi-vendor service provider networks supporting critical business services.
• Exposure to advanced networking technologies including IP/MPLS, Segment Routing, Traffic Engineering, Multicast, and virtualised networking solutions.
• Customer-facing exposure with opportunities to influence service improvements and operational outcomes.
• Opportunity to lead major incident resolution activities and contribute to strategic reliability improvements.
• A collaborative environment that supports knowledge sharing, mentoring, and continuous professional development.

What skills you will learn

• Advanced Major Incident Management and Service Restoration practices.
• Deep expertise in IP/MPLS architecture, Segment Routing, and Traffic Engineering.
• Customer communication and stakeholder management in high-impact operational scenarios.
• Root Cause Analysis methodologies and proactive problem management techniques.
• Multi-vendor troubleshooting across Nokia, Huawei, Cisco, transport, and optical network environments.
• Technical leadership, mentoring, and operational excellence capabilities aligned with ITIL best practices.

VOIS Equal Opportunity Employer Commitment

Vodafonerecognisesand celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.