Manager - ICQ - Gold Loan - Chennai - Kuber - M1-M3

Tata Capital; Chennai District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Tata Capital is seeking a proactive professional to lead internal control, audit management and compliance across the Chennai region. The role involves conducting branch audits, validating controls and ensuring regulatory adherence.

The candidate will drive quality assurance, risk mitigation, and training, coordinating with risk, compliance and audit teams to close findings on time. Strong communication with regional leadership is essential.

Qualifications

• Graduate in Commerce or Finance preferred.
• MBA/PGDM/CA preferred.
• Experience in internal controls and audits is desirable.

Responsibilities

• Conduct periodic branch audits and operational reviews across the region.
• Ensure adherence to company policies, SOPs, risk management guidelines, and regulatory requirements.
• Verify controls related to gold appraisal, loan sanctioning, disbursement, renewal, custody and auction processes.
• Identify operational risks, process deviations and control weaknesses.
• Recommend corrective and preventive actions for audit observations.
• Develop and implement quality assurance frameworks for branch operations.
• Perform quality checks on customer documentation, loan files, KYC and transaction records.
• Monitor process compliance and service quality across branches.
• Track key quality metrics and prepare regional quality scorecards.
• Conduct root cause analysis for recurring quality issues and process failures.
• Validate adherence to gold valuation norms and appraisal standards.
• Review pledge management, vault security, inventory controls and documentation.
• Monitor auction processes and ensure compliance with approved procedures.
• Ensure proper maintenance of branch records and customer files.
• Ensure compliance with RBI regulations, AML guidelines, KYC norms and internal policies.
• Monitor exceptions and regulatory violations.
• Coordinate with Compliance, Risk, Vigilance and Audit teams for corrective actions.
• Support regulatory inspections and internal/external audits.
• Conduct investigations into frauds, operational lapses, customer complaints and policy violations.
• Assess risk exposure and recommend mitigation measures.
• Monitor high-risk transactions and exception reporting.
• Conduct branch-level training on internal controls, compliance requirements and operational best practices.
• Educate branch staff on process updates and regulatory changes.
• Support operational excellence initiatives across the region.
• Work closely with Regional Business Heads, Area Managers, Branch Managers, Risk, Operations, Compliance and Internal Audit teams.
• Present audit findings, risk trends and quality performance reports to management.
• Drive closure of audit observations within agreed timelines.

Skills

Internal Controls

Audit & Compliance

Quality Assurance

Regulatory Compliance

Risk Management

Training & Capability Building

Stakeholder Management

Education

Graduate in Commerce/Finance

MBA/PGDM/CA preferred

Job description

Key Responsibilities

Internal Control & Audit Management

• Conduct periodic branch audits and operational reviews across the region.
• Ensure adherence to company policies, SOPs, risk management guidelines, and regulatory requirements.
• Verify controls related to gold appraisal, loan sanctioning, disbursement, renewal, custody and auction processes.
• Identify operational risks, process deviations and control weaknesses.
• Recommend corrective and preventive actions for audit observations.

Quality Assurance & Process Monitoring

• Develop and implement quality assurance frameworks for branch operations.
• Perform quality checks on customer documentation, loan files, KYC and transaction records.
• Monitor process compliance and service quality across branches.
• Track key quality metrics and prepare regional quality scorecards.
• Conduct root cause analysis for recurring quality issues and process failures.

Gold Loan Operations Review

• Validate adherence to gold valuation norms and appraisal standards.
• Review pledge management, vault security, inventory controls and documentation.
• Monitor auction processes and ensure compliance with approved procedures.
• Ensure proper maintenance of branch records and customer files.

Regulatory & Compliance Monitoring

• Ensure compliance with RBI regulations, AML guidelines, KYC norms and internal policies.
• Monitor exceptions and regulatory violations.
• Coordinate with Compliance, Risk, Vigilance and Audit teams for corrective actions.
• Support regulatory inspections and internal/external audits.

Investigation & Risk Management

• Conduct investigations into frauds, operational lapses, customer complaints and policy violations.
• Assess risk exposure and recommend mitigation measures.
• Monitor high-risk transactions and exception reporting.

Training & Capability Building

• Conduct branch-level training on internal controls, compliance requirements and operational best practices.
• Educate branch staff on process updates and regulatory changes.
• Support operational excellence initiatives across the region.

Stakeholder Management

• Work closely with Regional Business Heads, Area Managers, Branch Managers, Risk, Operations, Compliance and Internal Audit teams.
• Present audit findings, risk trends and quality performance reports to management.
• Drive closure of audit observations within agreed timelines.

Educational Qualification

• Graduate (Commerce / Finance preferred)
• MBA / PGDM / CA preferred