Manager I, Quality

Convergys; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Concentrix in Pune seeks a Manager I, Quality to lead Transaction Quality functions across accounts. You will drive continuous improvement, oversee process quality and client KPIs, and mentor high-performing teams while ensuring compliance and timely delivery.

The role requires strong leadership, data interpretation skills and the ability to work across shifts in a 24x7 environment, coordinating training and audits as needed.

Qualifications

• Should be a graduate and possess people management experience.
• Knowledge of industry regulations and compliance requirements.
• Ability to drive initiatives to closure and lead teams to deliver results.
• Excellent communication, analytical and data interpretation skills.
• Experience with Transaction Quality systems and related tools.

Responsibilities

• Drive continuous improvement for Transaction Quality and Delivery.
• Manage process quality and client KPI reporting.
• Evaluate effectiveness of TQ interventions and strengthen quality framework.
• Coordinate training reports, new-hire KPIs and digital training initiatives.
• Provide quality floor support, feedback and refresher training to teams.

Skills

People management

Regulatory compliance

Leadership

Analytical skills

Communication skills

Data handling / interpretation

Process improvement

Attention to deadlines

Education

Graduate

Tools

BPMS

Quality dashboards

Job description

## Manager I, QualityApply: IND Pune - Amar Tech Centre S No.30/4A 1: Full time: Posted Today: End Date: September 30, 2026 (6 days left to apply): R1747508Job Title:Manager I, QualityJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**Desired Skills*** Should be a graduate* People Management skills* Knowledge of industry regulations and compliance requirements.* Ability to drive initiatives to closure* Ability to deal with all levels of employees* Ability to provide leadership, direction and motivation to build high performing teams* Analytical and Quantitative skills* Excellent Communication skills* Data Handling / data interpretation skills* Good working knowledge of Transaction Quality systems, tools and technologies.* Should understand Transitions, which is spread between the Handover, Start-up, Manage and Exit phases to be able to manage Transaction Quality functions effectively* High level of maturity to handle people including but not limited to client, stake holders, peers etc.* Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure* Detail oriented, Strong organizational and Presentation skills* Flexible to work in a 24X7 environment (night shifts and weekends basis scope)* Six Sigma certified (Preferred)* Knowledge of quality tools/ structures / Process Mapping / SOP (BPMS) creation etc.**Responsibilities*** Drive continuous improvement for Transaction Quality and Delivery* Manage process Quality & Client related KPI's* Evaluate effectiveness of TQ interventions* Strengthen Quality management processes / framework to improve quality delivery* Custodian of all training reports and new-hire KPIs at geo level* Drive digital training across all accounts in India* Conduct maturity assessments for training teams* Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client' expectations* Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.* Drive Process control & Compliance in addition to managing the Audit requirements* Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires* Provide quality floor support, feedback, and refresher training* Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted* Ensure uniform quality of training being delivered by all training teams in line with the client requirement* Interact and streamline channels of communications with other Functions and Clients* Provide quality floor support, feedback, refresher, and corrective training* Groom and develop training talent in-house 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.