Manager, GPS Innovation & Excellence

Carrier; India; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Health insurance

Professional development opportunities

Employee Assistance Programme

Job summary

Carrier Global Corporation in Hyderabad seeks a Manager for GPS Innovation & Excellence to drive technology-enabled transformation and continuous improvement across Global People Services.

You will collaborate with HR, Digital, HR Technology and Operations to deliver measurable outcomes through automation, data-driven decision making and organizational change initiatives.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in continuous improvement, operational excellence, or transformation.
• Strong project management and analytical skills.
• Fluent English, both spoken and written.
• Lean Six Sigma or equivalent qualification.
• Knowledge of Agile project delivery methodologies.
• Experience with automation and business intelligence tools (Power Platform/Power BI).

Responsibilities

• Drive GPS strategy initiatives including technology implementations and automation.
• Collaborate with global stakeholders to deliver cross-functional improvements.
• Lead projects with governance, milestones and measurable outcomes.
• Provide strategic recommendations on operational priorities and roadmaps.
• Identify opportunities to standardise and automate processes using technology.

Skills

Fluent English

Agile methodologies

Automation techniques

Power Platform

Education

Bachelor's degree or equivalent experience

Tools

Power Platform

Power BI

Job description

Role: Manager - GPS Innovation & Excellence

Location: Hyderabad

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As the Manager, GPS Innovation & Excellence, you will play a key role in shaping the future of Global People Services (GPS) by driving technology-enabled transformation, continuous improvement and operational excellence initiatives. Working closely with global stakeholders across HR, Digital, HR Technology and HR Operations, you will lead projects that improve efficiency, enhance the employee experience and deliver measurable business outcomes. From process optimization and automation to change management and capability development, you will help identify innovative solutions that simplify how we work and enable GPS to deliver outstanding service to employees worldwide.

Key Responsibilities:

• Drive the delivery of Global People Services (GPS) strategy initiatives, including technology implementations, continuous improvement projects, process optimization, automation and Carrier excellence (Cx) activities that improve the efficiency, quality and employee experience of our GPS operations.
• Partner closely with the Europe GPS Hub Lead through a strategic dotted-line relationship, supporting regional continuous improvement initiatives, Kaizen activities, operational excellence programmes and capability development, while ensuring alignment with the GPS Innovation roadmap
• Lead the planning, co-ordination and delivery of cross-functional projects, ensuring appropriate governance, stakeholder engagement and agreed deliverables are completed on time, within scope and with measurable business outcomes
• Provide strategic recommendations to GPS Leaders on operational priorities and roadmaps
• Identify opportunities to simplify, standardise and automate operational processes through the effective use of technology, improving the quality, efficiency and scalability of GPS services.
• Analyse operational performance, customer feedback and project outcomes to identify improvement opportunities, track benefits realisation and support data-driven decision making.
• Partner with global stakeholders such as HR Technology, Digital, Process Owners and Operational teams to translate business requirements into scalable technology-enabled solutions
• Lead and co-ordinate the implementation of digital solutions across the GPS ecosystem, ensuring successful deployment, stakeholder engagement and operational adoption
• Championing a culture of continuous improvement by identifying opportunities to enhance processes, improving colleague experience and increasing operational efficiency through data-drive decision making
• Coordinate improvement activities including Kaizen events and RRCA investigations, ensuring actions are delivered, benefits realized and lessons learned are embedded into future ways of working
• Lead cross-functional workshops to define future-state processes and solution design
• Support organizational change by developing communication plans, training approaches and adoption activities that enable successful implementation of new processes and technology.
• Determine project priorities, solution recommendations and implementation approaches with limited oversight, balancing operational requirements, customer experience and business outcomes.
• Compliance and maintenance of the CX operating procedures and quality management systems (assessments, training, CX certification) across GPS Lead the implementation of process certification projects

Requirements

• Bachelor's degree or equivalent experience
• 5+ Year experience in continuous improvement, operational excellence, project delivery or transformation
• Strong project management, planning and organizational skills
• Excellent analytical and problem-solving capability with the ability to interpret data and make evidence-based recommendations
• Fluent spoken and written English, business level
• Lean Six Sigma or equivalent Continuous Improvement qualification
• Knowledge of Agile project delivery methodologies
• Experience with automation, AI, Power Platform of business intelligence tools

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• - Have peace of mind and body with our health insurance
• - Drive forward your career through professional development opportunities
• - Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to wo