Manager - Demand, Change & Capacity

Datwyler; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Datwyler in Pune seeks an experienced IT Demand/Change/Capacity Manager to govern and coordinate demand intake, change execution and capacity planning across Infrastructure. You will ensure alignment with business needs, drive risk-based decision making and maintain transparent governance across multiple domains including network, applications and security.

The role requires strong ITIL knowledge, stakeholder coordination, and analytical skills to forecast capacity and optimize performance in a

Qualifications

• Bachelor degree in IT, Business Information Systems or related field, or equivalent experience.
• Several years of IT service management, infrastructure operations, demand/change/capacity management experience.
• Strong knowledge of ITIL processes (Demand, Change, Capacity).
• Ability to manage stakeholders and coordinate across multiple IT domains and vendors.
• Analytical skills for capacity planning, forecasting and reporting.
• Governance and risk management mindset with decision making under constraints.

Responsibilities

• Govern IT demand intake and prioritization to create a transparent, aligned demand pipeline.
• Governance end-to-end IT change lifecycle with risk evaluation, scheduling and approvals.
• Manage infrastructure capacity planning to meet current and future needs.
• Coordinate governance and stakeholder communication to align priorities with roadmaps and standards.
• Report on performance and drive continuous improvement for scalability and efficiency.

Skills

IT service management

Capacity planning

Stakeholder management

ITIL processes

Governance & risk management

Analytical skills

Professional English

Education

Bachelor degree in IT/Business Information Systems or related field

Job description

Datwyler's high-tech elastomer components make a vital contribution to the safety, reliability and functionality of critical systems in billions of syringes and coffee capsules, in every second vehicle worldwide, and in energy-related applications. Datwyler serves highly regulated and technologically demanding markets, such as Healthcare, Automotive, Food & Beverage and Industry.

With around 7,500 employees and 25 production sites on four continents, we work closely with customers from concept to series production. Our employees are at the heart of Datwyler. Guided by Mastery, Impact and Respect, we continuously improve, focus on meaningful results and collaborate with trust and openness.

Goal

Govern and coordinate IT demand intake, change execution and capacity planning across the Infrastructure domain in order to align business requirements with IT capabilities, deliver changes in a controlled and compliant manner, and ensure that infrastructure capacity supports current and future business needs.

Responsibilities

Manage IT demand intake and prioritization in order to create a transparent, aligned and resource-aware demand pipeline.

This includes the following duties and responsibilities:

• Capture, assess and prioritize incoming business and IT demands.
• Align demand with strategic objectives, infrastructure priorities and resource availability.
• Coordinate demand discussions with Infrastructure, Applications, Network and End User Services domains.
• Maintain transparency of the demand pipeline and decision-making process.

Govern the end-to-end IT change lifecycle in order to ensure controlled, compliant and high-quality change execution.

This includes the following duties and responsibilities:

• Assess change requests and coordinate risk evaluation, scheduling and approvals.
• Coordinate CAB preparation and governance activities.
• Oversee implementation readiness and post-implementation review.
• Act as approver for critical changes and enforce quality standards.

Manage infrastructure capacity planning in order to ensure that compute, storage, network and end-user assets meet current and future needs.

This includes the following duties and responsibilities:

• Monitor infrastructure capacity and identify risks related to under-capacity or over-capacity.
• Lead monthly and quarterly capacity planning cycles.
• Forecast future needs based on the project pipeline and business demand.
• Propose mitigation actions for gaps in servers, WAN, devices or other resources.

Coordinate governance and stakeholder communication in order to align Infrastructure priorities with business roadmaps and organizational standards.

This includes the following duties and responsibilities:

• Facilitate cross-functional governance forums such as CAB and capacity reviews.
• Ensure structured communication between business stakeholders, IT teams and governance bodies.
• Align Infrastructure priorities with Enterprise Architecture and business roadmaps.
• Support compliance with organizational policies and standards.

Report on performance and drive continuous improvement in order to support decision-making, scalability and operational efficiency.

This includes the following duties and responsibilities:

• Provide regular reporting on the demand pipeline, change success, risks, capacity utilization and forecasts.
• Analyze process performance and recommend improvements to demand, change and capacity management.
• Identify optimization initiatives for performance, scalability and cost.
• Support regular analysis and recommendations for management decisions.

Experience Required

• 8-10 years of experience
• Bachelor degree in Information Technology, Business Information Systems or a related field, or equivalent by experience.
• Several years of experience in IT service management, infrastructure operations, demand management, change management or capacity management.
• Strong knowledge of ITIL processes, especially Demand, Change and Capacity Management.
• Ability to manage stakeholders and coordinate across Infrastructure, Network, Security, Application, business and vendor teams.
• Analytical skills for capacity planning, forecasting, reporting and continuous improvement.
• Governance and risk management mindset with the ability to make decisions under constraints related to resources, risk and priorities.
• Professional English language skills; additional local language skills are an asset.

Be yourself at Datwyler

People make the difference at Datwyler. We offer a wide range of career and development opportunities in an international company where you can contribute your skills, ideas and experience. Together, we create an environment where people can grow and help shape our future.