Manager CTM

PhonePe; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Benefits offered by this job

Medical Insurance

Critical Illness Insurance

Life Insurance

Wellness Program

Parental Support

Relocation Benefits

Retirement Benefits

Car Lease

Job summary

PhonePe is seeking a Compliance Assurance professional to lead audits, examinations and quality tests focused on controls testing within our financial services stack. You will collaborate with risk, product and engineering teams to ensure robust regulatory alignment and clear remediation actions.

The ideal candidate has 6–8 years of relevant experience, strong English communication, and proficiency in Excel and SQL, plus a university degree and professional qualifications (CIA/CRCMP).

Qualifications

• Fluency in written and spoken English is required.
• Experience in audits, compliance testing or monitoring within financial services.
• Proficiency in Excel and SQL is preferred.

Responsibilities

• Lead/participate in compliance assurance reviews and testing.
• Define scope, develop test scripts and coordinate validation with analytics/engineering teams.
• Document findings with clear risk and control recommendations.
• Engage with senior business heads and control functions to address gaps.

Education

Bachelor's degree

CIA/CRCMP or similar

Tools

Excel

SQL

Job description

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance,Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India,which are aligned with the company’s vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Roles and Responsibilities:

• Lead/Participate in internal brainstorming sessions, to identify and point-out potential risks arising out of the products/services in scope of the review during the pre-planning stage.
• Prepare the control checklist required for the review for regulated and unregulated functions.
• Define test scripts, coordinate with respective Analytics/Engineering teams to execute the same during the review validation and evaluate the outcome along with the Lead.
• Formulate queries, lead process walkthroughs with key business stakeholders and document the outcome with thorough identification of risks and controls.
• Ensure strict adherence to Compliance Testing and Monitoring methodology when defining scope of review, devising and executing test steps, documenting findings and sending business communications.
• Deliver review workpapers on time during various stages of the Compliance Testing process in line with the proposed SLAs in methodology and thus ensure the overall review timelines are met appropriately.
• Engage with senior heads of business and compliance as part of scoping, control design assessment, reporting findings and offering solutions to address control gaps or enhance processes.
• Document workpapers and issue summary in a precise and concise manner so to be understood and reperformed by an independent person.
• Spearhead strategic department initiatives aimed at scaling and optimizing Compliance Testing and Monitoring capabilities.

Role Requirements:

• Ideal candidate is from a Compliance Assurance background (preferably from a financial service e.g., banks, NBFC, Fintech etc.,) or is a former financial services /industry employee that has led audits/ examinations/ compliance reviews /quality assessments /quality tests where the focus was Controls Testing encompassing assessing the design and operating effectiveness of controls.
• Preferably 6 to 8 years of audit, compliance testing or monitoring.
• Passion for technical compliance and be interested in conducting wide-scale investigative reviews.
• Have a good appreciation of the regulations applicable in India and Asia Pacific.
• Highly detail-oriented, motivated, curious individual with effective time-management skills, analytical and communication skills
• Quick and sharp individual who relishes the challenges of understanding and interpreting regulations and processes across different businesses and jurisdictions.
• Strong communication, interpersonal and influencing skills. The candidate should have the ability to establish credibility and strong partnerships with senior business leaders, control functions and corporate partners globally and manage escalations suitably.
• Fluency in written and spoken English is a must have. Excellent written skills, and ability to prepare clear, concise reports with minimal supervision.
• Have an audit and / or relevant industry qualifications, or a university degree. (Ex: CIA, CRCMP)
• Proficiency in Excel and SQL is a preferred skill to have.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,