Manager - Credit Lifecycle Analytics & Reporting (L09)

Synchrony; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Synchrony is seeking a Manager - Credit Lifecycle Analytics & Reporting in India to lead the design and delivery of dashboards and reports that drive action across the credit lifecycle. You will guide projects end-to-end and mentor junior analysts to ensure data-driven decisions.

The role emphasizes building regulatory reporting capabilities, analytics methods, and cross-functional collaboration to support risk, collections and recovery efforts. Excellent SQL/SAS and BI tool skills are essential.

Qualifications

• Bachelor's degree or 4+ years in credit, risk or analytics.
• Minimum 2+ years in credit, risk or analytics.
• Hands-on experience with SQL, SAS and BI tools; strong Excel and MS Office skills.

Responsibilities

• Develop dashboards and BI reports to enable action oriented decisions.
• Prepare volume and performance reports for regulatory and recovery contexts.
• Create and maintain regulatory support materials and audits (CFPB, NMT).
• Provide MIS and data sets for regulatory exams and reviews (e.g., OCC Collections).
• Create governance documents and manage projects with limited supervision.
• Mentor junior analysts and assist with ad-hoc analyses as needed.

Skills

SQL

SAS

Tableau

MS Office

Education

Bachelor's degree

Tools

SAS

Tableau

Power BI

Job description

Job Description

Role Title: Manager - Credit Lifecycle Analytics & Reporting (L09)

Company Overview

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation's most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview

Credit Team decisions credit actions across the lifecycle of a customer - from acquisition to account management to collections and recover - we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose

This role in Credit Lifecycle Analytics & Reporting is responsible for developing reporting solutions and dashboards to drive action oriented results for the department. The Manager leads these projects from beginning to end and also provides mentorship and leadership in the team to junior analysts. This is an important role in the success of the department and will partner cross functionally to support the department and business.

Key Responsibilities

• Provide dashboard, business intelligence and reporting support to the department through the utilization of reporting skills and business knowledge.
• Develop, modify and produce volume and performance reporting for complex, regulatory reports and recovery reports as well as analyze trends and research questions. Must utilize existing Build and Run controls.
• Create regulatory required ,support audits (ex CFPB,NMT etc) , support validation process, review with Finance and resolve any questions or concerns.
• Provide MIS(Recovery strategy reports) and required data sets for frequent regulatory exams, audits and reviews (ex. OCC Collections exam every 2 years).
• Cretae and maintain governance documents as suggested by manager.
• Manage projects with limited guidance and direction from manager.
• Conduct ad- hoc reports and requests as needed.
• Provide mentorship and assistance to junior level analysts in the team.
• Other duties as assigned.

Required Skills/Knowledge

• Bachelor's degree with 2+ years of experience in credit, risk or analytics, or in lieu of a degree 4 + years' experience in credit, risk or analytics.
• Min 1+ years combined experience in Collections, Risk or Marketing Analytics or in a Business Intelligence function.
• Min 2+ years of hands on Experience in SQL, SAS, Business Intelligence tools(like tableau), well versed with MS-Office tools like Excel, Word, Power-Point, Open Source Tools with ability to independently build queries for data extraction & aggregation
• Comprehend key concepts & processes in Analytics domain and translate them into quantitative attributes/metrics
• Ability to define methodology, present insights to larger teams and influence decision-making.

Desired Skills/Knowledge

• 1+ years of analytics/business intelligence experience in Financial Services Industry
• Experience in working with Tableau, Power BI, Birst etc. BI tools
• Advanced skills in MS-Excel, PowerPoint and Word
• Experience in Unix scripting and cronjob scheduling
• Good working knowledge of report and dashboard creation, including end to end process automation
• Deep understanding of data warehouse and data structures, especially Financial Services domain data warehouse, like Synchrony if possible
• Ability to accurately condense large amounts of information and present in a simple, cogent manner to management and clients
• Experience working with multiple complex data sources and large data integration assignments
• Good understanding of credit card industry, financial P&L drivers and key sensitivities, with business performance reporting experience
• Experience