Manager - Client Service

Franchise Alpha; India; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A client services firm in India is seeking a Client Services Manager to maintain and grow relationships with existing clients while onboarding new ones. The ideal candidate will have a Bachelor's degree in Business, experience in customer service and management, and solid communication skills. This role emphasizes enhancing customer satisfaction and supporting upselling additional services.

Qualifications

• 3+ years of experience in a customer service role.
• 1+ years of experience in a management position preferred.

Responsibilities

• Provide regular updates to clients on customer service projects.
• Develop open and effective communication channels with clients.
• Coordinate internal projects to increase customer satisfaction.
• Encourage revenue growth through upselling services.
• Serve as the reliable point of contact for each customer.

Skills

Strong communication skills

Experience in customer service

Ability to meet deadlines

Utilization of Salesforce

Education

Bachelor's Degree in Business or related field

Job description

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

Client Services Manager responsibilities

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship

Client Services Manager skills

• Bachelor's Degree in Business or a related field required
• 3+ years- experience in customer service role
• 1+ years- experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required