Manager, Centralized Study Support

Amgen Inc; Hyderabad; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Amgen Inc in Hyderabad is seeking a Manager, CSS to lead a Study Delivery team delivering high-quality operational support to clinical programs. You will hire, mentor, and manage performance while coordinating with cross-functional stakeholders to optimize resources and ensure adherence to SOPs and quality standards.

The role emphasizes continuous development, capability building, and a culture of collaboration across geographies.

Qualifications

• Doctorate degree or equivalent clinical execution experience.
• Masters with 8+ years of clinical execution experience OR Bachelors with 10+ years.
• Experience in biopharmaceutical clinical research and managing multiple teams across functions.

Responsibilities

• Recruit, onboard and train team members to meet program needs.
• Mentor and coach direct reports; address performance issues with empathy.
• Collaborate with resource contacts to ensure optimal allocation based on skills and workload.
• Identify gaps and lead capability development and continuous improvement initiatives.
• Maintain oversight metrics and ensure regulatory, SOP and quality standards.

Skills

Team management

Mentoring

Stakeholder collaboration

Regulatory compliance

Budget oversight

Education

Doctorate degree

Masters degree +8 years clinical execution

Bachelors degree +10 years clinical execution

Job description

ABOUT THE ROLE

Role Description:

The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately.

Roles Responsibilities:

Team Management

• Recruit, onboard and train (in partnership with RD Training) new team members to meet current and future program needs


• Provide regular mentoring, coaching and competency development support for all direct reports


• Proactively manage team risks, including attrition and performance challenges.


• Foster a positive team culture, focused on collaboration, open communication, accountability and continuous growth.


• Organize and lead continuous development training sessions where appropriate

Resource Allocation Program Engagement

• Collaborate with Resource Points of Contact to ensure optimal assignment of team members based on skills, experience, and workload.


• Monitor resourcing needs and proactively address capacity or skill gaps.


• Ensure team members are appropriately prepared for their roles within each assigned program.

Capability Development Continuous Improvement

• Identify gaps in skills, processes, or tools and implement targeted development or training initiatives.


• Support knowledge sharing across the team to build collective expertise.


• Encourage innovative solutions and best practice adoption to enhance operational effectiveness.

Stakeholder Collaboration

• Serve as the main point of contact for performance escalations related to CSS team members


• Build strong relationships with internal stakeholders to align team development allocation with the broader needs of the business

Quality Compliance

• Support the development of team oversight metrics and regularly report progress towards them / swiftly address risks issues.


• Ensure all team members operate within SOPs, regulatory guidelines and quality standards.


• Support audit inspection readiness.

Resource Management Support

• Provide support to the SDRM Resource Management team as needed. Support may include management of hiring, allocations and forecasting analysis for in scope roles.

Basic Qualifications and Experience:

• Doctorate degree OR


• Masters degree and 8 years of clinical execution experience OR


• Bachelors degree and 10 years of clinical execution experience of clinical execution experience

Preferred Qualifications and Experience:

• 5 years work experience in life sciences industry, particularly focusing on clinical trial work, including 3 years of biopharmaceutical clinical research experience obtained at a biotech or pharmaceutical company


• Experience managing multiple teams / direct reports across multiple clinical functions

Competencies:

• Ability to manage, mentor, and develop professionals and support staff across functions geographies, while fostering collaboration across internal and external teams for trial success


• Experience with overseeing study budgets and financial operations, reviewing/approving site expenditures, and optimizing resource allocation to ensure cost efficiencies


• Strong collaboration and communication skills to engage with cross-functional teams, senior management and external stakeholders, internally and externally


• Strong understanding of the clinical and pharmaceutical drug development process and clinical trial execution principles


• Navigates diverse regulatory, cultural, and operational environments. Builds strong relationships across geographies and time zones.


• Ability to identify operational risks based on protocol design and implement innovative mitigation strategies. Identify and manage study issues, communicating and/or escalating appropriately.


• Able to identify and implement opportunities for continuous improvement into the teams working practices


• Clear understanding of risk-based site monitoring ensuring regulatory compliance and timely implementation of Corrective and Preventive Actions (CAPA) to mitigate risks, resolve operational challenges and ensure inspection readiness


• Experience with developing and training teams related to clinical trial materials (e.eg., CRAs, site staff, and cross-functional teams) to ensure alignment with study protocols, regulatory requirements, and best practices