Manager - Branch Operations - Freight Forwarding

DP World; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DP World in Mumbai is seeking an Operations Manager to oversee daily branch operations, coordinate freight forwarding activities, and drive efficiency improvements. The role focuses on leading a team to deliver high-quality customer service while ensuring compliance with policies and procedures.

The position emphasizes data-driven process optimization and cost-reduction initiatives, requiring strong leadership and strategic thinking to optimize workflows across freight forwarding activities.

Responsibilities

• Manage daily branch operations, ensuring efficient and effective workflow.
• Oversee freight forwarding activities, including shipment coordination and customer service.
• Develop and implement strategies to improve operational efficiency and reduce costs.
• Lead and motivate a team of professionals, providing guidance and support.
• Ensure compliance with company policies and procedures.
• Analyze operational data to identify areas for improvement and optimize processes.

Skills

Operations management

Team leadership

Freight forwarding

Shipment coordination

Customer service

Process optimization

Job description

• Manage daily branch operations, ensuring efficient and effective workflow.
• Oversee freight forwarding activities, including shipment coordination and customer service.
• Develop and implement strategies to improve operational efficiency and reduce costs.
• Lead and motivate a team of professionals, providing guidance and support.
• Ensure compliance with company policies and procedures.
• Analyze operational data to identify areas for improvement and optimize processes.