Works directly with OpenAI models (ChatGPT Enterprise, OpenAI API, Codex) to build and operationalize agentic AI solutions for enterprises.
About the Role
Lead and manage a team of Applied AI Architects in Bangalore to define technical strategy, guide customer journeys, and drive production adoption of OpenAI models and agentic AI solutions for large, complex enterprise accounts. Partner with Sales and cross-functional teams to prioritize accounts, allocate resources, and deliver measurable business impact.
Job Description
Role
The Manager, Applied AI Architect will lead a team of senior technical leaders responsible for technical strategy, customer journey, and production adoption for OpenAI’s largest and most complex customers. The role acts as the primary technical sponsor for strategic accounts across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions, and partners closely with Sales, Product, Engineering, Research, and specialist delivery teams.
This role is based in Bangalore.
Key Responsibilities
- Hire, coach, and develop a high-performing team of Applied AI Architects and create an environment of technical excellence and accountability.
- Define and refine the operating model and regional technical strategy for Applied AI Architecture teams.
- Partner with Sales leadership and Account Directors to prioritize accounts, allocate technical resources, and establish technical strategies for strategic engagements.
- Own technical account plans, milestones, adoption priorities, account health, and expansion opportunities for assigned portfolios.
- Lead complex, multi-threaded customer engagements from discovery and solution evaluation through production readiness, adoption, and measurable business impact.
- Coach the team on architectures spanning models, applications, data integration, identity, security, privacy, governance, evaluation, reliability, and deployment.
- Serve as an executive technical sponsor and build trusted relationships with C-suite, board-level stakeholders, and senior technical leaders.
- Mobilize cross-functional specialists (Deployment Engineering, Product, Security, Legal, Privacy, partners) to remove blockers and deliver cohesive customer outcomes.
- Establish and monitor portfolio health metrics including production readiness, usage, risks, and technical contribution to growth.
- Translate field patterns into actionable feedback for Product, Engineering, and Research and develop reusable architecture guidance.
- Foster a culture balancing ambitious customer outcomes with responsible AI deployment and clear ownership.
Requirements
- Deep technical acumen in modern AI systems, frontier models, agentic applications, platform technologies, APIs, data integration, identity, security, privacy, evaluation, and enterprise deployment.
- 10+ years of experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical consulting with large enterprises.
- 4+ years of people-management experience hiring, coaching, and developing customer-facing technical teams.
- Demonstrated experience guiding organizations from discovery through production adoption and measurable business impact.
- Outstanding executive communication and presentation skills; ability to build credibility with CTOs, CIOs, CISOs, boards, business leaders, and engineers.
- Strong architectural judgment and the ability to balance hands-on technical depth with coaching and specialist engagement.
- Proven cross-functional collaboration with Sales, Product, Engineering, Research, Deployment, Security, Legal, and partners.
ChatGPT Enterprise OpenAI API Codex agentic AI solutions
Skills
Technical Strategy Customer Engagement People Management Cross-functional Leadership Stakeholder Management Solution Architecture Enterprise Deployment Security & Privacy Architectural Judgment Resource Allocation Coaching & Mentoring Communication & Presentation Strategic Planning Program Management Product Feedback Translation