Manager - Administration & Facilities
Mattel EMEA
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Job summary
Mattel is seeking a strategic Head of Workplace Operations, Experience & Corporate Services to lead MTIC’s workplace strategy, facilities, security, transport, and vendor governance. You will ensure a safe, engaging, and scalable environment for a 24x7 global center, partnering with MTIC leadership and global teams to drive continuous improvement and cost optimization.
The role requires extensive experience in workplace operations, supplier management and change leadership, with a track record
Qualifications
- Bachelor's degree in Engineering, Business Administration, Facilities Management or related discipline.
- 15+ years of progressive experience in Workplace Operations, Corporate Services, Facilities Management or GCC Operations.
- Experience managing outsourced service providers and complex vendor ecosystems.
- Experience supporting workplace expansion and change management.
- Experience working in a 24x7 operational environment is highly desirable.
Responsibilities
- Develop and execute the Workplace Operations strategy aligned with MTIC's objectives.
- Lead facilities, employee services, workplace experience and corporate services.
- Ensure 24x7 operational readiness and business continuity.
- Drive improvements to enhance efficiency, service quality and employee satisfaction.
- Govern policies, standards and governance aligned with global practices.
- Oversee facilities operations through the managed workplace provider.
- Champion initiatives to enhance employee experience and collaboration.
- Monitor space utilization and plan for growth.
- Own governance of security, transportation, travel and vendor performance.
- Manage budgets, forecasts and financial performance; optimize costs.
- Lead ESG, sustainability and workplace wellness initiatives.
- Build and develop a high-performing Workplace Operations team.
Skills
Education
Job description
CREATIVITY IS OUR SUPERPOWER.It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Head – Workplace Operations, Experience & Corporate Services is responsible for leading the strategic and operational management of the Mattel Technology & Innovation Center (MTIC) workplace. This role is accountable for delivering a safe, secure, sustainable, and engaging workplace that enables business growth and an exceptional employee experience.
Working closely with MTIC leadership and Global Workplace, Security, HR, Finance, Procurement, IT and external service partners, this role will establish operational excellence across facilities, workplace experience, security, transportation, travel, business continuity, vendor governance and workplace expansion while ensuring compliance with Mattel's global standards and local regulatory requirements.
The role will develop and execute the Workplace Operations strategy to support MTIC's continued growth and position the site as a world-class Global Capability Center.
- Develop and execute the Workplace Operations strategy aligned with MTIC's business objectives and growth plans.
- Lead all workplace operations including facilities, employee services, workplace experience and corporate services.
- Ensure operational readiness and business continuity for a 24x7 operating environment.
- Drive continuous improvement initiatives to enhance workplace efficiency, service quality and employee satisfaction.
- Develop operational policies, standards and governance frameworks aligned with Mattel's global practices.
- Oversee day-to-day facilities operations through the managed workplace provider.
- Ensure workplace infrastructure, maintenance and employee amenities meet operational and brand standards.
- Champion initiatives that enhance employee experience, workplace engagement and collaboration.
- Lead planning and execution of office events, executive visits and workplace programs.
- Monitor workplace utilization and optimize space planning to support organizational growth.
- Own governance of physical security operations, access control, surveillance systems and incident management.
- Ensure effective management of the outsourced security function, including service performance and compliance.
- Partner with Global Security to implement enterprise security standards and response protocols.
- Develop and maintain business continuity, emergency response and crisis management plans.
- Liaise with local law enforcement, emergency services and regulatory authorities as required.
- Lead governance of employee transportation, shift mobility and women's safety programs.
- Ensure reliable and compliant transportation services supporting 24x7 business operations.
- Oversee corporate travel, executive travel and logistics operations.
- Monitor vendor performance, safety metrics and service levels to deliver a seamless employee experience.
- Develop strategic partnerships with workplace service providers and managed service partners.
- Establish governance mechanisms to monitor vendor performance, service levels and contractual compliance.
- Own Workplace Operations budgets, forecasts and financial performance.
- Drive cost optimization initiatives while maintaining service quality.
- Partner with Procurement on sourcing, contract negotiations and supplier performance management.
- Support workplace expansion, fit-out projects and future site planning.
- Partner with Global Workplace and external consultants on capacity planning and workplace design.
- Ensure new workplace initiatives are delivered on time, within budget and aligned with business requirements.
- Lead workplace sustainability initiatives aligned with Mattel's ESG objectives.
- Drive responsible workplace practices covering energy, waste, water conservation and environmental compliance.
- Support sustainability reporting and implementation of workplace wellness initiatives.
- Serve as the primary Workplace Operations partner to MTIC leadership.
- Build strong partnerships with Global Workplace, Global Security, HR, IT, Finance, Procurement, Legal and external service providers.
- Lead governance reviews, executive reporting and operational performance discussions.
- Develop dashboards and KPIs that provide meaningful operational insights to leadership.
- Build, lead and develop a high-performing Workplace Operations team.
- Foster a culture of accountability, collaboration, innovation and customer service.
- Mentor team members and develop future workplace leaders.
- Ensure effective management of outsourced partners through robust governance and performance management.
- Managed Workplace Service Provider
- Security Services Partner
- Employee Transportation Provider
- Travel Management Company (TMC)
- Visa & Immigration Partner
- Hotel & Hospitality Partners
- Event Management Vendors
- Logistics & Courier Partners
- Facility Engineering & Maintenance Partners
Responsible for supporting:
- ~450-seat workplace
- 24x7 operations
- Hybrid workforce
- Executive visitors
- Contractors and vendor workforce
- Workplace service partners
This role in future potentially supports:
- 700–1,000 employees
- Multiple office floors/buildings
- Larger executive presence
- Increased travel volumes
- Dedicated ESG initiatives
- Enhanced employee experience programs
- Expanded governance responsibilities
Direct Employees: 4–6
- Transport Coordinators
- Reception Support (if outsourced)
- Event Support Resources
- Security Personnel
- Housekeeping
- Engineering
- Pantry
- Transport Fleet
- Travel Agency
- Logistics Providers
- MTIC Leadership Team
- Global Workplace
- Global Security
- HR
- Finance
- Procurement
- IT
- Legal
- Communications
- Global Mobility
- Managed Office Provider
- Security Partner
- Transport Partner
- Travel Management Company
- Hotels
- Immigration Consultants
- Government Authorities
- Police & Emergency Services
- Bachelor's degree in Engineering, Business Administration, Facilities Management or a related discipline.
- MBA or Master's degree preferred.
- 15+ years of progressive experience in Workplace Operations, Corporate Services, Facilities Management or GCC Operations.
- Experience managing workplace operations within a multinational organization or Global Capability Center.
- Demonstrated experience leading outsourced service providers and managing complex vendor ecosystems.
- Experience supporting workplace expansion, organizational growth and change management.
- Experience working within a 24x7 operational environment is highly desirable.
- Strategic planning and operational leadership
- Facilities and workplace management
- Security and business continuity governance
- Vendor and contract management
- Budget and financial management
- Executive stakeholder management
- Data-driven decision making
- Operational excellence and continuous improvement
- Workplace analytics and reporting
- Crisis management and incident response
- Negotiation and influencing skills
- Strong communication and executive presentation skills
- Workplace Operations SLA performance
- Employee Workplace Experience / Satisfaction
- Vendor performance and compliance
- Workplace availability and operational uptime
- Security incident and response metrics
- Transportation safety and service reliability
- Budget adherence and cost optimization
- Business continuity readiness
- ESG and sustainability targets
- Workplace expansion milestones
- Audit and compliance outcomes
- Leadership stakeholder satisfaction
- MTIC delivers a safe, secure, efficient and engaging workplace that supports business growth and an exceptional employee experience.
- Workplace services consistently meet or exceed defined service levels and employee expectations.
- Strong governance ensures high-performing vendor partnerships, financial discipline and operational resilience.
- Workplace expansion and strategic initiatives are delivered successfully to support MTIC's growth.
- Leadership receives timely operational insights that enable informed decision-making.
- The Workplace Operations function is recognized as a trusted strategic partner that enables MTIC's continued success and scalability.
- We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch:
The Culture at Mattel
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