Manager

Blue Dart; Telangana; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Blue Dart Express Limited is seeking a Manager to lead end-to-end operations of one or more Pickup & Delivery Units (PUDs), ensuring safe, timely and cost-efficient first-mile pickup, last-mile delivery and customer service.

Reporting to Regional PUD Manager, the role coordinates with cross-functional teams and transport partners to sustain service quality and operational discipline across locations.

Responsibilities

• Lead the overall operations of the assigned PUD(s), ensuring consistent achievement of operational, service and business objectives.
• Drive operational planning and execution across pickup, delivery and customer service activities.
• Ensure adherence to operational workflows, Standard Operating Procedures (SOPs) and service commitments.
• Monitor daily operational performance and implement timely corrective actions to address service gaps.
• Ensure operational readiness of manpower, fleet and infrastructure to support business requirements.
• Manage first-mile pickup and last-mile delivery operations to achieve committed service levels and customer expectations.
• Monitor daily pickup schedules, delivery performance and route execution to maximise operational efficiency.
• Ensure timely processing, dispatch and movement of shipments through seamless coordination with hubs and service centres.
• Drive reduction in missed pickups, delivery exceptions, return-to-origin (RTO) cases and operational delays.
• Monitor shipment visibility and ensure timely closure of operational exceptions.
• Drive customer service excellence by ensuring adherence to pickup and delivery commitments.
• Partner with Customer Service teams to ensure timely resolution of customer complaints and service issues.
• Monitor customer feedback, operational performance and Net Promoter Score (NPS) trends to improve customer experience.
• Ensure timely communication and resolution of operational issues impacting customers.
• Support implementation of initiatives to improve customer satisfaction, service reliability and operational quality.
• Ensure optimum deployment and utilisation of fleet resources to support daily pickup and delivery operations.
• Coordinate with Fleet Operations teams and transport partners to ensure vehicle availability and route optimisation.
• Monitor route productivity, vehicle utilisation and operational efficiency across assigned PUDs.

Job description

JOB TITLE: Manager

Career Function: Operations

Location: Pickup & Delivery Unit (PUD) / Cluster of PUDs

Reporting To: Regional PUD Manager

Travel Required: 25% ☐ 50% þ 75% ☐

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range oflogisticssolutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleader’s network across 220 countries and territories to provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked amongIndia’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being anEmployer of Choiceis not just a goal;it’sa fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety,Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The PUD Manager is responsible for leading the end-to-end operations of one or more Pickup & Delivery Units (PUDs), ensuring safe, timely and cost-effective execution of first‑mile pickup, last‑mile delivery and customer service operations. The role is accountable for operational performance, fleet readiness, workforce productivity, customer satisfaction and service quality across the assigned locations.

Reporting to the Regional PUD Manager, the incumbent leads frontline operational teams, coordinates with cross‑functional stakeholders and transport partners, and ensures seamless integration of pickup, delivery and hub operations. The role drives operational discipline, revenue assurance, people capability and continuous improvement while ensuring compliance with organisational standards and customer commitments.

Job Purpose:

To lead and manage the operations of assigned Pickup & Delivery Units by delivering operational excellence, customer service, workforce productivity, fleet optimisation and revenue assurance while ensuring safe, compliant and profitable first‑mile and last‑mile operations aligned with Blue Dart's service standards.

Key Roles & Responsibilities:

PUD Operations Leadership

• Lead the overall operations of the assigned PUD(s), ensuring consistent achievement of operational, service and business objectives.
• Drive operational planning and execution across pickup, delivery and customer service activities.
• Ensure adherence to operational workflows, Standard Operating Procedures (SOPs) and service commitments.
• Monitor daily operational performance and implement timely corrective actions to address service gaps.
• Ensure operational readiness of manpower, fleet and infrastructure to support business requirements.

Pickup & Delivery Operations

• Manage first-mile pickup and last-mile delivery operations to achieve committed service levels and customer expectations.
• Monitor daily pickup schedules, delivery performance and route execution to maximise operational efficiency.
• Ensure timely processing, dispatch and movement of shipments through seamless coordination with hubs and service centres.
• Drive reduction in missed pickups, delivery exceptions, return-to-origin (RTO) cases and operational delays.
• Monitor shipment visibility and ensure timely closure of operational exceptions.

Customer Service & Service Quality

• Drive customer service excellence by ensuring adherence to pickup and delivery commitments.
• Partner with Customer Service teams to ensure timely resolution of customer complaints and service issues.
• Monitor customer feedback, operational performance and Net Promoter Score (NPS) trends to improve customer experience.
• Ensure timely communication and resolution of operational issues impacting customers.
• Support implementation of initiatives to improve customer satisfaction, service reliability and operational quality.

Fleet, Route & Resource Management

• Ensure optimum deployment and utilisation of fleet resources to support daily pickup and delivery operations.
• Coordinate with Fleet Operations teams and transport partners to ensure vehicle availability and route optimisation.
• Monitor route productivity, vehicle utilisation and operational efficiency across assigned PUDs.