Management Trainee – CX Operations & Strategy

Kapture CX; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Kapture CX in Bengaluru invites a Management Trainee to support the CX Operations & Strategy team across programmes, reporting and cross-functional coordination. You will help with trackers, adoption initiatives, and document-driven tasks while gaining hands-on exposure to AI tools and prompt engineering.

The role emphasizes strong communication, structured thinking, and a proactive, learning mindset as you collaborate with CX, Product and Technology teams in a fast-paced SaaS environment.

Qualifications

• Clear written and verbal communication with ability to structure content.
• Structured approach to breaking down tasks and problems.
• Comfort with Excel/Google Sheets and trackers.
• Attention to numeric detail and information accuracy.
• Proactive in following up and closing loops.

Responsibilities

• Support CX Operations & Strategy initiatives and adoption programmes.
• Maintain trackers and prepare regular updates for leadership.
• Coordinate with teams for feature rollouts and monitor metrics.
• Prepare reports, dashboards and structured summaries as needed.
• Assist with documentation, communications and cross-functional coordination.
• Identify operational gaps and opportunities to streamline processes.
• Analyze basic operational data to spot trends and summarize insights.
• Explore AI tools and prompt engineering for relevant tasks.

Skills

Communication

Structured thinking

Excel/Sheets

Attention to detail

Proactive

Learning mindset

AI tools

Google Workspace

B2B SaaS exposure

Operations analytics

Coding basics

Job description

What are we looking for?

At Kapture CX, we are looking for a Management Trainee (MT) to support the CX Operations & Strategy team across operational programmes, reporting, adoption initiatives, documentation and cross-functional coordination.

Kapture CX | Bengaluru

What You'll Work On

• Support ongoing CX Operations and Strategy initiatives, including adoption programmes, new initiatives and process improvement activities.
• Maintain trackers for team engagement, programme participation, adoption and operational activities, and help prepare regular updates.
• Support feature rollouts and adoption initiatives by coordinating with relevant teams, tracking progress and monitoring metrics such as WAU.
• Assist in preparing reports, dashboards, Excel trackers and structured summaries based on project requirements.
• Help create internal communications, programme decks, stakeholder updates and client-facing guides.
• Support documentation of processes, programmes and operational activities.
• Assist with coordinating across CX, Product, Technology and other teams on programme milestones, rollout activities and follow-ups.
• Support the team in identifying operational gaps, recurring issues and opportunities to streamline processes.
• Assist with basic analysis of operational data to identify trends and prepare meaningful summaries.
• Gain hands-on exposure to AI tools and prompt engineering and support their use in relevant operational and documentation tasks.

Essential

What we’re looking for

• Strong written and verbal communication skills, with the ability to create clear and structured content.
• Structured thinking and an ability to break down tasks and problems logically.
• Comfortable working with Excel/Google Sheets and trackers.
• Good attention to detail, particularly with numbers, names and information.
• Proactive approach to following up on assigned tasks and closing loops.
• Willingness to learn and work across different CX Operations and Strategy initiatives.
• Exposure to AI tools and prompt engineering.

Good to have

• Familiarity with Google Workspace.
• Basic Excel skills and experience working with trackers or reports.
• Exposure to B2B SaaS, Customer Experience or client-facing environments.
• Interest in operations, programme management, analytics or process improvement.
• Basic coding or automation knowledge.

What You'll Learn

• CX Operations and SaaS business processes
• Reporting, dashboards and operational metrics
• Programme and adoption management
• Cross-functional coordination
• Process improvement and operational efficiency
• AI tools and prompt engineering
• Business documentation and stakeholder communication

What Success Looks Like

Success in this role means being dependable in supporting the team, maintaining accurate information, completing assigned tasks on time and gradually developing an understanding of CX Operations and Strategy.

The expectation at this level is to learn, contribute and support, rather than independently own production operations, client issues, technical troubleshooting or major operational initiatives.

Why should you be interested?

• Get hands-on exposure to CX, SaaS, AI and business operations.
• Work closely with CX, Product, Technology and other cross-functional teams.
• Build practical experience in reporting, programme management, adoption and process improvement.
• Develop skills in AI tools, prompt engineering and structured business communication.
• Get exposure to how enterprise CX solutions are operated and improved in a real business environment.