Managed Services Onboarding Specialist

NTT DATA BUSINESS SOLUTIONS; Hyderabad; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA is seeking a Managed Services Onboarding Specialist in hybrid Hyderabad to oversee client onboarding from initiation to invoicing, and to drive adoption of services. You will train clients and collaborate with internal teams to shorten onboarding cycles and enhance client experience.

The role requires seasoned onboarding/transition management experience, strong communication, and the ability to work across time zones in a global environment.

Qualifications

• Bachelor's degree in Information Technology or related field.
• ITIL Foundation certification required.
• PMBOK and/or Prince II certification(s) preferred.
• Certification in Managed Services tools (ServiceNow, LogicMonitor) preferred.

Responsibilities

• Manages and coordinates the client onboarding process to ensure a reduced cycle from onboarding initiation to invoicing.
• Coordinates all aspects of the client onboarding lifecycle.
• Provides client onboarding support through the provision of training initiatives.
• Produces ongoing status reports on client onboarding processes.
• Plans and facilitates all engagement sessions with stakeholders in a service onboarding project.
• Drives the completion of standard service onboarding against agreed timelines and budgets.
• Plans the execution of service onboarding projects to reduce risk exposure.
• Manages and mitigates service onboarding risks.
• Ensures handover for service execution to the operations teams.
• Performs any other related task as required.

Skills

Stakeholder management

Communication

Time management

Team collaboration

Onboarding expertise

Self-motivation

Process adherence

Learning new solutions

Education

Bachelor's degree in IT or related field

ITIL Foundation

PMBOK/Prince II (preferred)

Tools

ServiceNow

LogicMonitor

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Onboarding Specialist is a seasoned subject matter expert, responsible for ensuring client account onboarding.

This role is also responsible for providing training and support to clients, in conjunction with internal teams, to ensure reduction of the onboarding cycle and drive improved client experience.

The Managed Services Onboarding Specialist manages client onboarding activities and the successful adoption of organizational services.

Key responsibilities:

• Manages and coordinates the client onboarding process to ensure a reduced cycle from onboarding initiation to invoicing.
• Coordinates all aspects of the client onboarding lifecycle.
• Provides client onboarding support through the provision of training initiatives.
• Produces ongoing status reports on client onboarding processes.
• Plans and facilitates all engagement sessions with stakeholders in a service onboarding project.
• Drives the completion of standard service onboarding against agreed timelines and budgets.
• Plans the execution of service onboarding projects to reduce risk exposure.
• Manages and mitigates service onboarding risks.
• Ensures handover for service execution to the operations teams.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Ability to establish strong relationships with internal stakeholders and external clients.
• Excellent written and verbal communication skills.
• High level of initiative, accountability, attention to detail and ability to follow processes.
• Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a global and sometimes pressured environment.
• Ability to learn new solutions, services and technologies through self-study (on the job and externally).
• Proactive, flexible attitude to work across time-zones.
• Willingness to constantly review and improve skills.
• Seasoned expertise on service onboarding/transition management approach and methodology.

Academic qualifications and certifications:

• Bachelors degree or equivalent in Information Technology or related field.
• ITIL Foundation certification required.
• PMBOK and/or Prince II certification(s) preferred.
• Certification in Managed Services tools (ServiceNow, LogicMonitor) preferred.

Required experience:

• Seasoned experience in services onboarding/transition within a large technology services environment.
• Demonstrate Enterprise Service industry knowledge.
• Seasoned project management experience, principles and delivery.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.