Managed Services Information Security Analyst

NTT DATA, Inc.; Hyderabad; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

NTT DATA is seeking an experienced Managed Services Information Security Analyst in Hyderabad to monitor, analyze, and report on client data for contracted security services. You will work with security tools, perform incident handling, threat hunting and client interaction to ensure effective security delivery.

The role requires deep SIEM experience, security tool proficiency, and a proactive, analytical mindset. Hybrid working is offered to support collaboration and client success.

Qualifications

• Bachelor's degree in Information Technology or Computing or a related field.
• Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar.

Responsibilities

• Works as part of a global Cyber Defense Centre (CDC) team that works 24/7 on rotational shifts.
• Tuning MSSP platform and client SIEM to enable efficient detection, analysis and reporting.
• Monitors security tools to review and analyze security logs from client environments.
• Generates continuous improvement ideas for security tools/technologies to improve services and client experience.
• Follows SOPs and standard processes to ensure globally consistent delivery and proposes improvements.
• Documents best practices and updates knowledge articles as required.
• Identifies automation opportunities to assist clients and security delivery teams.
• Performs security incident handling and response across End Point Protection, EDR, and related tools.
• Uses LAN tech, Windows and Linux OS, and security infrastructure knowledge.
• Maintains incident records and monitors service delivery against SLAs.
• Undertakes threat hunting across client estates and cross-client hunting.
• Manages unresolved incidents through to resolution.
• Collaborates with client delivery teams to support client work.
• Shares knowledge with colleagues to strengthen team performance.

Skills

SIEM monitoring

Security architecture

Network security

Customer service orientation

Problem solving

Attention to detail

Analytical thinking

Communication skills

Team collaboration

Calm under pressure

Emerging security technologies

Education

Bachelor's degree in IT/Computing

Tools

SIEM platforms

Firewall

IDS/IPS

EDR

SOAR

Job description

Job Description:

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Information Security Analyst is a seasoned subject matter expert, responsible for working with security tools and other security teams to monitor, analyze, interpret and report on the incoming client data for the purpose of delivering security information and recommendations to the clients, enabling the organization to deliver the contracted security services. This role includes performing tasks such as security incident detection and response, security event reporting, threat hunting, content maintenance (tuning) and interacting with clients to ensure their understanding of the information generated, recommending client system changes as well as answering security related queries from the clients.

Key responsibilities

• Works as part of a global Cyber Defense Centre (CDC) team that works 24/7 on rotational shifts.
• Works with client stakeholders and relevant internal teams to tune the MSSP platform and client SIEM to enable more efficient detection, analysis and reporting.
• Monitors security tools to review and analyze security logs from client environments.
• Generates continuous improvement ideas for supported security tools/technologies, to enable improvements to the company services, employee experience and client experience.
• Adheres to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards.
• Utilizes and documents best practices and amends existing documentation as required.
• Identifies opportunities to make automations which will help the clients and security delivery teams.
• Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics.
• Utilizes a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as and when required.
• Performs defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information.
• Undertakes threat hunting activities across both individual client estates, as well as cross client hunting.
• Manages unresolved incidents and follows up until incidents are resolved.
• Works closely with client delivery teams to support their activities related to client delivery.
• Cooperates closely with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business and the client.
• Performs any other related task as required.

To thrive in this role, you need to have

• Seasoned knowledge on implementation and monitoring of a company supported SIEM or security tools/technologies/concepts.
• Seasoned knowledge on security architecture, worked across different security technologies.
• Seasoned knowledge and understanding of the operation of modern computer systems and networks and how they can be compromised.
• Displays excellent customer service orientation and pro-active thinking.
• Displays problem solving abilities and is highly driven and self-organized.
• Excellent attention to detail.
• Excellent analytical and logical thinking.
• Excellent spoken and written communication abilities.
• Team player with the ability to work well with others and in group with colleagues and stakeholders.
• Ability to remain calm in pressurized situations.
• Ability to keep current on emerging trends and new technologies in area of specialization.

Academic qualifications and certifications

• Bachelor's degree or relevant qualification in Information Technology or Computing or a related field.
• Security certifications such as (but not limited to) AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCNA, JNCIA, ACCA, PCNSA, CCSA is advantageous.

Required experience

• Seasoned experience in SOC Analysis Operations.
• Seasoned experience in SIEM usage for investigations.
• Seasoned experience in Security technologies such as (but not limited to) Firewall, IPS, IDS, Proxy.
• Seasoned experience in dealing with technical support to clients.
• Seasoned experience in handling security incidents end to end.
• Seasoned experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots and other security tools.
• Seasoned experience in Security Analysis or Engineering preferably gained within a global services organization.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.