Managed Services Engineer Level 2

NTT DATA Global Delivery Services Ltd; Hyderabad; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd is seeking a Cross Technology Managed Services Engineer (L2) to maintain client IT infrastructure and respond to incidents with strong DevOps and IaC expertise. The role emphasizes proactive monitoring, ticketing accuracy, and adherence to SLAs in a hybrid work environment.

Ideal candidates bring hands-on Terraform IaC, cloud experience (Azure/AWS), CI/CD skills, and solid scripting abilities to drive automation and reliable service delivery across multiple

Qualifications

• Strong DevOps experience.
• Hands-on IaC using Terraform or similar tools.
• Experience with Azure and/or AWS cloud services.
• CI/CD pipeline implementation and support.
• Knowledge of Git version control.
• Scripting and automation skills.
• Monitoring, troubleshooting and incident management experience.

Responsibilities

• Monitor and resolve incidents within agreed SLAs and manage work queues.
• Update tickets with actions taken and ensure traceability.
• Contribute to projects, ensuring changes are approved and implemented smoothly.

Skills

DevOps

IaC (Terraform)

Azure/AWS cloud

CI/CD pipelines

Git

Scripting & automation

Monitoring & incidents

Job description

Cross Technology Managed Services Engineer (L2)

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Your day at NTT DATA As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escal... Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

To thrive in this role, you need to have:

• Strong DevOps experience
• Hands-on Infrastructure as Code (IaC) experience using Terraform and/or similar tools
• Experience with Azure/AWS cloud services and cloud operations
• CI/CD pipeline implementation and support
• Knowledge of version control systems (Git)
• Scripting and automation
• Monitoring, troubleshooting, and incident management experience

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.