Managed Services Engineer L3

NTT DATA, Inc.; Telangana; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

NTT DATA, Inc. is seeking a seasoned Managed Services Cross Technology Engineer (L3) to deliver high-availability backup and recovery support across enterprise environments.

You will manage complex incidents, mentor juniors, and contribute to continuous improvement of operational processes. You will work in a hybrid setup, interfacing with Cloud, Security, Networking, and Applications teams to ensure reliable data protection and rapid restoration in line with SLAs.

Qualifications

• Experience supporting enterprise class infrastructure.
• Backup/Media servers upgrades/deployment/support.
• Familiar with a broad set of backup tools and recovery techniques.

Responsibilities

• Provide proactive incident management to maintain SLA targets.
• Troubleshoot complex backup failures across multiple domains.
• Collaborate with vendor and internal teams to drive root cause and resolution.

Skills

Backup & DR expertise

Enterprise infra support

Ticketing & incident mgmt

Cross-functional collaboration

Tools

Commvault

Rubrik

Veritas NetBackup

Acronis

VEEAM

Tivoli Storage Management

Job description

Job Description:

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What You'll Be Doing

Primary Skills:

• NetApp FAS, EMC VNX, IBM StoreWize, HP, 3PAR, Azure Storage Account; Azure Backup, Recovery Services Vault, Netbackup, Tivoli Storage Management, CommVault, Acronis, VEEAM; Netbacukp
• Experience supporting enterprise class infrastructure.
• Backup/Media servers upgrades/deployment/support
• EMC Networker/AVAMAR, VERITAS NetBackup, Commvault, Barracuda & Rubrik
• PureDisk, Data Domain, MSDP
• Physical tape libraries (Such As IBM, Dell & Quantum)
• Familiarity with DPA to configure the reports (or similar reporting tools)
• Understanding of basic Layer2 and Layer 3 backup concepts relevant to respective backup tools.
• Backup Engineers play an important and significant role in the day-to-day operations and delivery of IT infrastructure for enterprise Backup environment. Expected to implement to desired standards and support the following elements of an Enterprise caliber IT stack: NetBackup, Networker, AVAMAR, Barracuda, Commvault and Rubrik backup technologies. Expected to know from a high level how all components of an enterprise IT stack work together and affect each other and have specialized knowledge and troubleshooting ability in at least 1 or more layers of the technology stack.
• Be able to effectively manage and work a ticketing support queue.
• Troubleshoot and assess performance issues using typical backup management tools.
• Effectively respond to critical customer outages related to hardware faults and software bugs within the infrastructure.
• Maintain new and/or existing environments including planning upgrades, tracking EOL dates and documenting inter-dependencies.
• Manage projects self-sufficiently and to 100% completion.
• Monitoring and troubleshooting the backup failures.
• Capacity monitoring of Disk pools
• Deploying backup infrastructure and configuring backup for the hosts
• Executing datacenter migrations and DR tests
• Effectively time track and report hours worked.
• Proactively address issues in the environment and provide resolution.
• Work with various vendors on problem tickets and drive vendors to resolution and root cause.
• Provide root cause analysis and log evaluation after outages.
• Create and manage necessary documentation including but not limited to system standards, run books, etc. Think creatively to provide solutions in the environment.
• Evaluating infrastructure readiness for new customer projects
• Participate in a weekend on call rotation.

Additional Experience/Skillsets

• Scripting and Automation with PowerShell and Python
• Ability to work on cross-functional teams.
• Excellent oral and written communication skills, with the ability to communicate to various levels of management.
• Understanding including the ability to monitor, tune and troubleshoot the Microsoft systems.
• Strong analytical capabilities

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.