Managed Services Delivery Analyst

Datavail Infotech; Mumbai; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

Datavail is seeking a Managed Services Delivery Analyst (MSDA) to coordinate operational activities for a portfolio of Managed Services customers. The role emphasizes governance, onboarding, reporting, and performance analytics to drive service quality.

You will work with Customer Success, Delivery, and Operations teams to ensure consistent, accurate service delivery, with a focus on risk management, data integrity, and scalable processes. Hybrid work in Mumbai is supported.

Qualifications

• Bachelor's degree in Business, Information Systems, Technology, Operations Management, or related field.
• 3–7 years of experience in Managed Services, Service Delivery, IT Operations, PMO, or related fields.
• ITIL certification preferred.
• Lean, Six Sigma, Project Management, or Process Improvement certifications are a plus.

Responsibilities

• Coordinate operational activities across a portfolio of Managed Services customers.
• Produce recurring operational reports, dashboards, and performance metrics.
• Onboard new Managed Services customers and ensure readiness before service launch.
• Maintain customer operational documentation, governance records, and service-management artifacts.
• Suggest process improvements to increase efficiency, scalability, and service quality.

Skills

Service Delivery Coordination

Operational Governance

Reporting & Analytics

Data Quality Management

Audit & Compliance Support

Attention to Detail

Communication & Stakeholder Coordinat

Education

Bachelor's degree in Business/IS/Tech/Operations

Tools

ServiceNow

Salesforce

Microsoft Excel

Job description

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

Job Description

Title: Managed Services Delivery Analyst (MSDA)

Education: Any Degree

About Datavail

Datavail is a leading provider of Managed Services, consulting, and technology solutions that help organizations maximize the value of their data, applications, and cloud investments. We partner with customers to deliver operational excellence, proactive support, and measurable business outcomes through scalable service-delivery models and deep technical expertise.

Position Overview

The Managed Services Delivery Analyst (MSDA) serves as the operational backbone and system of execution for Managed Services accounts and delivery programs.

This role is responsible for coordinating the operational processes, reporting, governance support, documentation, onboarding activities, compliance administration, and delivery enablement that drive successful service outcomes across a portfolio of customers.

Working closely with Customer Success Managers, Delivery Managers, Practice Leaders, Operations teams, and technical resources, the MSDA ensures that services are executed consistently, accurately, and efficiently while maintaining visibility into performance, risks, actions, and operational readiness.

The MSDA plays a critical role in enabling scale across the Managed Services organization by delivering the operational structure, discipline, and insights required for high-quality service delivery.

What You'll Do

Service Delivery Coordination

• Coordinate operational activities across a portfolio of Managed Services customers.
• Track milestones, deliverables, dependencies, risks, and action items.
• Facilitate cross-functional communication between Customer Success, Delivery, Operations, and technical teams.
• Support execution of service-management processes and operational standards.
• Maintain visibility into service-delivery progress and operational priorities.

Onboarding & Operational Readiness

• Coordinate onboarding activities for new Managed Services customers.
• Track onboarding milestones, dependencies, and readiness requirements.
• Support transition activities between Sales, Professional Services, Delivery, and Managed Services teams.
• Ensure required documentation, access, communications, and operational processes are established before service launch.

Reporting, Governance & Analytics

• Produce recurring operational reports, dashboards, and performance metrics.
• Prepare materials for governance reviews, service reviews, and leadership reporting.
• Analyze service-delivery trends, KPI performance, utilization, and operational health indicators.
• Provide actionable operational insights that support service-improvement initiatives.

Documentation, Compliance & Administration

• Maintain customer operational documentation, governance records, and service-management artifacts.
• Manage data quality and integrity across service-management systems and reporting platforms.
• Support access governance, audit activities, compliance reviews, and operational controls.
• Coordinate documentation updates and process adherence across internal stakeholders.

Risk, Issue & Action Management

• Track operational risks, issues, dependencies, and remediation activities.
• Monitor action-item completion and follow-through across customer and internal initiatives.
• Support escalation and problem-management processes.
• Provide visibility into operational concerns and emerging delivery risks.
• Identify opportunities to improve operational efficiency, scalability, and service quality.
• Support process-improvement initiatives, workflow optimization, and operational maturity programs.
• Contribute to the evolution of Managed Services standards, governance practices, and reporting capabilities.

What You'll Bring

Education

• Bachelor's degree in Business, Information Systems, Technology, Operations Management, or a related field preferred.
• Equivalent professional experience considered.
• ITIL certification preferred.
• Lean, Six Sigma, Project Management, or Process Improvement certifications are a plus.

Experience

• 3-7 years of experience in Managed Services, Service Delivery, IT Operations, PMO, Customer Success Operations, Project Coordination, Business Operations, or a related field.
• Experience supporting operational reporting, analytics, and performance management.
• Familiarity with ITIL-based service-management practices.
• Experience working within cross-functional and matrixed organizations.
• Experience with ServiceNow, Salesforce, Microsoft Excel, reporting tools, and service-management platforms preferred.
• Service Delivery Coordination
• Operational Governance
• Reporting & Analytics
• KPI Development and Measurement
• Documentation Management
• Data Quality Management
• Audit & Compliance Support
• Process Execution
• Cross-Functional Collaboration
• Organizational Planning
• Problem Solving
• Communication & Stakeholder Coordination
• Attention to Detail

Success in This Role

Successful Managed Services Delivery Analysts are highly organized, execution-oriented professionals who bring structure, visibility, and consistency to complex service environments. They excel at coordinating across teams, managing operational details, maintaining data integrity, and ensuring that service-delivery processes run smoothly at scale.

Most importantly, they help create exceptional customer outcomes through operational excellence.

Why Join Datavail?

At Datavail, you'll have the opportunity to help shape the future of Managed Services while working alongside industry experts in a collaborative, customer-focused environment. You'll contribute to meaningful customer outcomes, support operational transformation initiatives, and play a critical role in enabling scalable service delivery across a growing organization.

Datavail is an Equal Opportunity Employer and values diversity at all levels of the organization.

About the Team

Datavail's Team of Oracle Experts Can Save You Time and Money

As an Oracle Platinum Partner with 17 specializations, we have extensive experience with everything Oracle. Our experts have an average of 16 years of experience. They've overcome every obstacle in helping clients manage everything from databases, BI analytics, reporting, migrations, and upgrades to monitoring and overall data management.

You can free up your IT resources to focus on growing your business rather than fighting fires. Our Oracle experts can guide you through strategic initiatives or support routine database management.

Datavail offers Oracle consulting services that allow you to take advantage of all the features of the Oracle database. We can also assist you in designing, implementing, and managing a wide range of Oracle applications.

Oracle Database Managed Services

Datavail's business focuses on helping you use your data to drive business results through cost-saving services. The success of your business depends on how well you understand and manage your data. Our Oracle managed cloud services give you the power to unleash your organization's potential. We provide comprehensive and technically advanced support for Oracle installations to ensure that your databases are safe, secure, and managed with the utmost level of care.

Our delivery performance in data management leads the industry. We offer highly trained Oracle database administrators via a 24×7, always on, always available, global delivery model. Datavail's flexible and client focused services always add value to your organization. Our Oracle database managed services and products include:

Job Info

• Job Identification 1987
• Job Category Technical
• Posting Date 10/28/2026, 08:15 AM
• Locations A-902, Supreme Business Park, Mumbai, MH, 400076, IN (Hybrid)
• Job Schedule Full time
• Worker Type Employee
• Number of Openings 1
• Legal Employer Datavail Infotech Pvt. Ltd.