Major Incident Manager

Zensar Technologies; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Zensar Technologies is seeking an experienced professional in Pune, India, with extensive hands-on expertise in Infrastructure Management, Major Incident Management, problem management, change management, and release management. The role requires strong stakeholder engagement, patching activities, and service request handling to ensure operational excellence.

Candidates should have deep knowledge of MIM concepts, ITIL practices, and a proven ability to write RCA documents, work independently,

Qualifications

• 12 years relevant in MIM.

Skills

Infrastructure Management

Major Incident Mgmt

Problem Management

Change Management

Release Management

Stakeholder Management

ITIL Foundation

Patching Activities

Service Request Mgmt

Root Cause Analysis

Communication

Analytical Thinking

Team Player

Windows OS

Fast-paced Environment

Tools

Windows OS

Job description

Hands on Skill on Infrastructure Management, Major Incident Management, problem management, change management, release management, stakeholder management.

12 years relevant in MIM.

Understanding of Patching Activities

Service Request Management

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• 1. Exceptionally strong analytical and problem-solving skills
• 2. A technical background or the capacity to understand complex technical issues is required
• 3. Strong written and verbal communication skills
• 4. Ability to understand the work environment and completing priorities in conjunction with developing/meeting goals
• 5. Advanced analytical and problem solving skills to evaluate business problems and apply technical system application knowledge to identify appropriate solutions
• 6. Excellent interpersonal skills, effective team player
• 7. Ability to write non-technical and technical Root Cause Analysis documents
• 10. Excellent ability to communicate effectively both orally and in writing
• 11. Excellent ability to prioritize work load, consistently meet deadlines, Service Level Agreements and Operational Level Agreements
• 12. Strong organizational, with attention to detail skills
• 13. Knowledge of ITIL Foundation
• 14. Working knowledge of Microsoft Operating Systems (Windows, XP)
• 15. Working knowledge of Software Development Life Cycle
• 16. Ability to work independently and as part of a team
• 17. Ability to work in fast-paced environment