Major General

Dev ops cin 03 ###; Assam; On-site; INR 300,000 - 450,000; Full time

Job summary

Keka Inc. in Assam, India, is seeking a Retail Operations Lead to develop opportunities for customers and train Sales Associates while collaborating with the business team.

You will oversee store operations, manage inventory and visual merchandising, and contribute to building the sales team with guidance and training to deliver exceptional service. This role emphasizes teamwork, flexibility across days and events, and the ability to stand for long periods while ensuring high standards of

Qualifications

• 2+ years of experience in retail operations
• Ability to maintain a customer-focused environment
• Basic math skills
• Able to work collaboratively as part of a team
• Willing to work a flexible schedule including days, evenings, weekends, and holidays
• Able to stand for an 8-hour shift
• High school degree
• Bachelor's in Commerce, Marketing, Sales or relevant field

Responsibilities

• Manage the store sales team to ensure customers are being helped in a timely fashion
• Conduct sales and inventory management
• Assist in employee recruiting, training and development
• Manage net revenue at store level
• Inspire and encourage employees to ensure high level of morale
• Assist customers and troubleshoot customer service issues when necessary
• Working with stock team to keep sales floor stocked with merchandise
• Training and developing sales associates using proprietary sales strategies
• Maintaining visual and service standards by delegating tasks to sales associates

Skills

Retail operations

Team leadership

Customer service

Inventory management

Merchandising

Education

High school diploma

Bachelor's degree in Commerce, Marketing, Sales or relevant field

Job description

We need an individual who can develop opportunities for customers, and provide training and support to Sales Associates while working collaboratively with the business team. Behind the scenes, you will oversee retail operations, including inventory and visual merchandising, and be actively involved with building our sales team and providing them with the guidance and training necessary to provide exceptional service.

Your responsibilities:

• Manage the store sales team to ensure customers are being helped in a timely fashion
• Conduct sales and inventory management
• Assist in employee recruiting, training and development
• Manage net revenue at store level
• Inspire and encourage employees to ensure high level of morale
• Assist customers and troubleshoot customer service issues when necessary
• Working with stock team to keep sales floor stocked with merchandise
• Training and developing sales associates using proprietary sales strategies
• Maintaining visual and service standards by delegating tasks to sales associates

Skill sets/Experience we require:

• 2+ years’ experience in retail operations
• Ability to maintain a customer-focused environment
• Basic math skills
• Able to work collaboratively as part of a team
• Willing to work a flexible schedule of days, evenings, weekends, and holidays
• Able to stand for an 8-hour shift
• High school degree
• Bachelors in Commerce, Marketing, Sales or relevant field