Machine Learning Analyst - HIH - Evernorth

Cigna Health and Life Insurance Company; Hyderabad; Hybrid; INR 1,500,000 - 2,700,000; Full time

Job summary

Evernorth Health Services India, established in Hyderabad in 2024, is focused on transforming healthcare with AI/ML in collaboration with The Cigna Group. We are seeking a Machine Learning Analyst to build, test, and deploy scalable AI solutions addressing document processing, analytics, and intelligent automation for healthcare use cases.

You will collaborate with senior engineers, product teams, and business stakeholders, applying foundational ML skills, Python, and cloud tools to deliver

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, AI, or related field.
• Strong knowledge of ML concepts and data analysis.
• Experience with Python ML libraries and cloud platforms.

Responsibilities

• Develop and implement ML models to solve healthcare problems.
• Preprocess data and engineer features for AI pipelines.
• Collaborate with cross‑functional teams to deploy AI solutions.
• Create dashboards and visualizations to present insights.
• Document models and ensure privacy and responsible AI practices.

Skills

Python

Pandas

NumPy

Scikit-learn

LangChain

LangGraph

PyTorch

TensorFlow

NLP

Education

CS/DS/AI degree

Tools

LangChain

LangGraph

SageMaker

AWS

Azure

GCP

Job description

Introduction to Evernorth

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India. About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

Position Summary

You will be part of a team focused on transforming healthcare and improving the lives of millions of members through innovative AI/ML solutions. The role involves developing and supporting machine learning models and data-driven solutions for use cases such as document processing, analytics, and intelligent automation. As a Machine Learning Analyst, you will work closely with senior engineers, product teams, and business stakeholders to build, test, and deploy scalable AI solutions. This role requires strong analytical thinking, foundational machine learning skills, and a passion for solving real-world healthcare problems.

Job Description & Responsibilities

Develop and implement machine learning models under guidance to solve business problems in healthcare. Work on data preprocessing, feature engineering, and model evaluation as part of AI/ML pipelines. Assist in building and integrating ML solutions with APIs and applications. Collaborate with cross‑functional teams (engineering, product, data teams) to understand requirements and deliver solutions. Support development of AI solutions that adhere to privacy, security, and responsible AI principles. Work with structured and unstructured data, including text data for NLP use cases. Assist in optimizing model performance and improving accuracy through iterative testing. Create basic dashboards, reports, or visualizations to present insights. Participate in code reviews, testing, and debugging to ensure quality delivery. Document solutions, workflows, and model behavior for reuse and knowledge sharing.

Experience Required

2–4 years of experience in Machine Learning / Data Science / AI domain. Develop and support agentic AI workflows using frameworks such as LangChain, LangGraph, or similar orchestration tools. Hands‑on experience with Python and libraries such as Pandas, NumPy, Scikit‑learn. Basic understanding of machine learning concepts such as classification, regression, clustering, and NLP. Exposure to model development lifecycle (data preparation, training, evaluation). Experience working in a team environment on shared deliverables or projects.

Generative AI & LLM Responsibilities

Design and optimise prompts for Large Language Models (LLMs) to achieve desired outputs for various use cases. Build and maintain Retrieval‑Augmented Generation (RAG) pipelines for document Q&A, knowledge retrieval, and contextual response generation. Develop and support agentic AI workflows using frameworks such as LangChain, LangGraph, or similar orchestration tools. Implement and manage ETL pipelines for data ingestion, transformation, and preparation for ML/GenAI workloads. Deploy and manage AI/ML solutions on AWS cloud infrastructure (SageMaker, Lambda, Bedrock, S3, etc.). Monitor and evaluate LLM performance, including response quality, latency, and cost optimisation.

Experience Desired

Exposure to Generative AI / LLM concepts and prompt engineering. Familiarity with frameworks such as PyTorch or TensorFlow. Experience with APIs, data integration, or cloud platforms (Azure/AWS/GCP). Knowledge of vector databases or basic information retrieval concepts. Experience working with data formats like CSV, JSON, or documents (PDF, Word).

Education and Training Required

Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or related field.

Primary Skills

Strong foundation in machine learning and data analysis. Good understanding of data structures and programming fundamentals. Knowledge of Python‑based ML tools and frameworks. Familiarity with cloud‑based environments.

Additional Skills

Strong analytical and problem‑solving skills. Good communication skills to work with both technical and non‑technical stakeholders. Ability to work collaboratively in a fast‑paced team environment. Willingness to learn and adapt to emerging AI/ML technologies.

Location & Hours of Work

Hyderabad and Hybrid (2:30 PM IST to 11:30 PM IST).

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organisation‑wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.