Logistics Site Operations Leader

Cummins

Pithampur

On-site

INR 1,200,000 - 2,400,000

Full time

10 days ago

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Job summary

Cummins is seeking an Operations Leader for a warehouse/Distribution Center, overseeing one or more shifts and ensuring safe, efficient SCM execution. The role drives order fulfillment, transportation and packaging, while aligning with Cummins Operating System and cross-functional teams to meet internal and external customer requirements.

The position emphasizes leadership, performance management, and continuous improvement across safety, quality, and cost, with responsibility for developing

Qualifications

Proven leadership in warehouse/distribution or supply chain environments.
Strong focus on safety, quality, productivity and cost.
Experience with end-to-end order fulfillment and logistics processes.

Responsibilities

Lead warehouse operations and drive safety, quality and cost targets.
Manage end-to-end customer order fulfillment, demand-supply alignment, and logistics.
Coordinate cross-functional teams to optimize transportation, packaging, and data governance.
Develop KPIs, dashboards and improvement plans aligned to corporate OS and excellence.
Collaborate with suppliers, planners and customers to ensure on-time delivery.

Skills

Leadership

Ops management

CI/LEAN

Forecasting

Stakeholder communication

Education

Bachelor's degree in Engineering, Supply Chain, Packaging Engineering, or related field

Master's degree or supply chain certification

Job description

Job Summary

Provides operations leadership for small or medium size warehouse or Distribution Center, shift or department. Manages one or multiple shifts of warehouse operations including transportation and packaging. Provide safe working environment for all Cummins and contract employees. Ensure internal and external customer requirements are met through the Cummins Operating System.

Key Responsibilities

Provides operations leadership and improvement focus for warehouse operations including transportation and packaging operations driving results, creating and monitoring measures, providing motivation, and setting expectations in safety, quality, production and cost. Communicates with customers, suppliers, shop floor, stakeholders, and staff. Leads annual operating plan, forecasts, and other measurements for Parts Distribution Center operations. Manage and develop supply chain capability; work with employees to set goals in training and development, performance, and career planning. Set the aim for the organization and ensure individual work plans are consistent with supply chain initiatives. Responsible for ensuring Cummins values are demonstrated in the site. This includes championing diversity, community involvement and right environment initiatives. Manage daily operations across functions to ensure a dependable and efficient supply chain. Lead continuous improvement projects that align with Cummins Operating System and Functional Excellence direction and leverage common processes tools, and information systems. Support Corporate Supply Chain initiatives and lead the cross Business Unit planning processes to ensure intra-company alignment. Create common supply chain processes and procedures by establishing collaborative business partner relationships. Approach daily problem solving and continuous improvement opportunities strategically and tactically to achieve performance targets. Develop, understand and improve necessary Key Performance Indicators. Analyze operational trends and develop corrective action plans. Address supply chain failures promptly to ensure operations stability; elevate as appropriate.

Order Fulfillment, Logistics & Packaging Leader

Function

Supply Chain

Location

Manufacturing Site (SEZ/DTA)

Reports To

Supply Chain Leader / Plant manager

Role Purpose

This role is responsible for end-to-end ownership of Customer Order Fulfillment, Site Logistics, and Packaging Engineering for the manufacturing site. The position ensures reliable and cost-effective delivery performance by integrating order management, demand-supply alignment, logistics execution, and packaging design. The role drives customer satisfaction through on-time, damage-free delivery while continuously improving cost, sustainability, and operational efficiency.

Key Responsibilities

1. Customer Order Fulfillment (End-to-End Ownership)
- Own the complete order lifecycle including:
  - Sales order booking (RMA, drop shipment, FOC, scrap)
  - Order modification, release, and hold management
  - Customer order board preparation and reconciliation
- Manage EDI execution and schedule alignment:
  - Weekly schedule runs and manual scheduling
  - Reconciliation with customer demand signals
- Ensure master data and transaction accuracy:
  - Customer part cross-reference
  - Order data integrity and system updates
- Lead structured customer communication:
  - Weekly operational calls
  - Proactive communication on risks, backorders, and supply commitments
Expectation: Zero surprises to customers; high reliability and transparency
2. Demand-Supply Alignment & Performance Management
- Analyze and drive performance on:
  - Forecast vs actual alignment
  - Backorders, past dues, and fulfillment gaps
- Own key Customer Order Management metrics:
  - On-Time Delivery (OTD)
  - Backorder and past due reduction
- Prepare and present:
  - Weekly dashboards and execution reviews
  - Monthly site reviews and leadership updates
  - Executive summaries and escalation inputs
Expectation: Strong control tower visibility with data-driven decisions
3. Logistics Management (Inbound & Outbound)
- Plan and execute logistics operations for:
  - Inbound material movements from suppliers
  - Outbound finished goods deliveries to customers
- Coordinate closely with:
  - Suppliers for dispatch readiness
  - Planners for prioritization and sequencing
  - Customers for delivery alignment
- Drive logistics efficiency through:
  - Transport optimization and load consolidation
  - Reduction of premium freight and expedite shipments
- Monitor and act on:
  - Transit time adherence
  - Exception management and delay recovery
Expectation: Right product, right time, at optimal logistics cost
4. Packaging Engineering & Optimization (Critical Ownership)
- Lead development of new packaging designs for:
  - New product introduction (NPI)
  - Changes in product configuration or customer requirements
- Drive packaging cost reduction through:
  - Material optimization
  - Design simplification and reuse strategies
- Identify and eliminate transit damage by:
  - Root cause analysis of damage incidents
  - Redesign of packaging solutions
  - Collaboration with suppliers, logistics providers, and customers
- Optimize packaging for sustainability by:
  - Reducing material usage and waste
  - Increasing recyclability and reuse
  - Supporting compliance with environmental standards
Expectation: Damage-free delivery + lowest packaging cost + sustainable design
5. Pricing & Commercial Governance
- Manage:
  - Finished goods pricing updates through NFA processes
  - Scrap pricing cycles and revisions
- Ensure:
  - Timely updates in systems
  - Clear communication to customers and stakeholders
6. Customer Issue Resolution
- Lead resolution of:
  - Customer returns and rejection cases
  - Short receipt and delivery discrepancies
- Coordinate cross-functional teams for timely closure
Expectation: Rapid resolution with strong ownership
7. Cross-functional Coordination
- Act as the single point of coordination between:
  - Planning
  - Manufacturing
  - Logistics/dispatch teams
  - Suppliers and customers
- Drive alignment on:
  - Order priorities and commitments
  - Shipment decisions, including premium freight
Expectation: One version of truth for order execution
8. Compliance & Continuous Improvement
- Ensure adherence to:
  - SCM ISO requirements
  - Internal controls and NFA governance
- Drive continuous improvement in:
  - Order management processes
  - Logistics efficiency
  - Packaging performance
9. Reporting & Governance
- Maintain and update:
  - SCM KPI dashboards
  - ASCENT and operations excellence metrics
- Lead:
  - Weekly execution reviews
  - Monthly governance and performance discussions
- Deliver structured, insight-driven reporting