Logistics & Services Associate-1

Maersk; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Maersk is seeking a Logistics & Service Associate in Talegaon, Pune to deliver on SCM strategy and meet financial and operational targets for key global customers. The role requires managing customer relationships, ensuring timely responses, and coordinating exports/imports across transport modes.

You will work with plants, CHAs, carriers and 3PLs to optimize capacity and maintain compliant export documents while supporting packaging and loading readiness.

Qualifications

• SCM background with proper understanding of international supply chains.
• Minimum 5 years of work experience from operational roles in logistic industry.
• Bachelor's degree or equivalent in business or related field.

Responsibilities

• Build strong relationships with all stakeholders within the customer’s organization.
• Attend to customer issues with minimal escalations.
• Establish relationship-based customer service delivery.
• Drive top-quartile results on customer experience and owner mindset for business.
• Convert customer demand forecasts into capacity plans at plant level.
• Coordinate with overseas customer offices on shipment prioritization and carrier allocation.
• Collaborate with customers, plants and 3PLs for seamless logistics planning.
• Coordinate exports/imports across Ocean, Air, LCL from readiness to BL release.

Skills

SCM background

Logistics operations

Stakeholder management

Customer service

Education

Bachelor's degree in business

Job description

APM Terminals

Job Title: Logistics & Service Associate
Job Location: Talegaon, Pune

Position Summary

This position is responsible to deliver on the SCM Strategy in the geographical area covered by Maersk Area office. Deliver according to the financial and operational targets defined by some of the global customers of Maersk.

Job Responsibilities

• Build strong and lasting relationship with the with all stakeholders within the customer’s organization.
• Ensure all customer issues and queries are attended to on priority with minimal escalations
• Establish relationship-based customer service delivery
• Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business
• Conversion of the customer demand forecast into capacity plan at a plant level
• Work with overseas customer offices on shipment prioritization matrices as well as carrier allocation
• Collaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning
• Coordination of Exports and Import processes across transport models - Ocean, Air, LCL - from cargo readiness & booking to BL release stage
• Coordination of material/container pick up with the transport provider, CHA for customs clearance, etc.
• Coordinate with the in-plant teams (packaging & MHE) to ensure packaging is export-worthy as well as MHE is/are available on time to ensure loading of product into container/outbound vehicle
• Preparation of export-related documents such as CI, PL, SI, BL as well as document pouches and pre-alerts to destinations
• Obtain exceptional cost approvals from the plant team as may be needed
• Maintain DSRs & other reports

Education:

• Bachelor's degree or equivalent in business or related field

Experience:

• SCM background with proper understanding of international supply chains
• Minimum 5 years of work Experience from operational roles in Logistic industry

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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