Lims Administrator

Estuate Software; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Estuate Software is seeking a skilled Support Analyst IT Quality to provide reliable support for Quality IT systems in Hyderabad. The role focuses on LIMS, Polarion, and sustainability tools to ensure data integrity and regulatory compliance.

The analyst will work 4 days a week on-site at the Hyderabad MTIC office and participate in 24x7 shift coverage, collaborating with business stakeholders and IT teams to drive stable, compliant operations.

Qualifications

• Experience delivering first- and second-level IT support for quality systems.
• Familiarity with LIMS and Polarion in regulated environments.
• Experience with ServiceNow/JIRA for ticketing and incident management.
• Understanding of audit trails, electronic signatures, and change control.
• Willingness to work 4 days on-site in Hyderabad and support 24x7 shifts.

Responsibilities

• Provide first- and second-level support for LIMS, Polarion, and sustainability applications.
• Monitor system health, updates, access management, and high availability.
• Handle tickets via ServiceNow/JIRA, prioritize by impact, track to resolution.
• Train users and create knowledge articles.
• Ensure data accuracy, traceability and regulatory compliance.
• Collaborate with vendors for advanced troubleshooting.
• Maintain documentation and pursue continuous improvement.
• Support change management, testing coordination, and go-live activities.
• Track metrics and report trends to leadership.

Skills

Technical support

Stakeholder collaboration

Tools

LIMS

Polarion

ServiceNow

JIRA

Job description

Job Title: Support Analyst IT Quality

Location: Hyderabad, India

Job Summary:We are seeking a skilled Support Analyst in Quality Portfolio to provide reliable application support and operational excellence for key Quality IT systems.

This role focuses on supporting and maintaining specialized applications critical to quality management, laboratory operations, regulatory compliance, and sustainability initiatives across supply chain and manufacturing processes.

The ideal candidate brings strong technical support expertise, hands‑on knowledge of LIMS (Laboratory Information Management System), Polarion (Application Lifecycle Management / Quality Assurance platform), and sustainability applications (e.g., ESG tracking, waste/carbon management tools, or environmental compliance systems) to ensure system availability, user satisfaction, data integrity, and minimal disruption to business operations.

The position requires proactive issue resolution, user training, and collaboration with business stakeholders and IT teams without involvement in software development, testing, or engineering tasks. Reporting to the Quality IT Delivery Lead and collaborating with onshore portfolio leadership, the analyst will contribute to stable, compliant, and efficient Quality IT operations.

This role should be working 4 days a week onshore from the Hyderabad MTIC office and provides support on a shift basis to cover 24x7 support for critical quality applications.

Key Responsibilities

• Providefirst- and second-level supportfor LIMS, Polarion, and sustainability applications: troubleshoot incidents, resolve user queries, perform root-cause analysis, and implement fixes or workarounds in a timely manner.
• Monitor system health, performance, and alerts; perform routine maintenance, configuration updates, user access management, and patch/application of updates to ensure high availability and compliance.
• Manage user support lifecycle: respond to tickets (via ServiceNow/JIRA/Service Desk), prioritize issues based on business impact, escalate complex problems, and track resolution to closure.
• Support business users (Quality, Lab, Regulatory, and Supply Chain teams) through training sessions, knowledge articles, best-practice guidance, and process walkthroughs for effective use of LIMS (sample tracking, workflow automation, data integrity), Polarion (requirements/test management, traceability, and QA compliance), and sustainability tools (environmental data capture, reporting, and ESG metrics).
• Ensure data accuracy, traceability, and regulatory compliance (e.g., audit trails, electronic signatures, change control) across supported applications.
• Collaborate with vendors/support teams (e.g., Siemens for Polarion, LIMS providers) for advanced troubleshooting, enhancements, or escalations.
• Contribute to knowledge base maintenance, documentation of configurations/workflows, and continuous improvement initiatives (e.g., reducing recurring incidents, optimizing user experience).
• Participate in change management processes: assess the impact of updates, coordinate testing/validation (non-technical), and support go-live activities.
• Track support metrics (ticket volume, resolution time, user satisfaction) and report trends to leadership for proactive improvements.