Legal/ Corporate Compliance Operations Associate

Stripe; Bengaluru; On-site; INR 420,000 - 650,000; Full time

Job summary

Stripe Delivery Centers is launching a global operational capability. We are looking for dynamic people who love solving large-scale user issues, building efficient operations, and driving process improvements to play a frontline role in this new team.

If you enjoy challenging, scaled problems and helping users feel secure and supported while navigating their complaints, this is for you. You will work with cross‑functional partners to improve messaging and workflows.

Qualifications

• 2–4 years of experience in customer support and technical support.
• Strong written and verbal communication skills.
• Analytical thinker with problem-solving abilities.
• Comfortable working in an office environment with cross-team collaboration.
• Motivated self-starter who can drive improvements.

Responsibilities

• Review and validate reports of violations and ensure regulatory compliance.
• Provide exceptional customer service and support users’ concerns.
• Analyze processes, identify improvements, and scale operations.
• Respond to reports from legal/government entities via email.
• Collaborate with other Stripe teams to improve products and messaging.
• Gather insights from thousands of businesses to inform operational decisions.
• Help establish and foster a new operational team culture at Stripe.

Skills

Customer support

Technical support

Communication

Problem solving

Cross-team collaboration

Process improvement

Organized

Self-starter

Teamwork

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the Team

Stripe's global legal operations team is dedicated to delivering an exceptional support experience for legal entities, law firms, and government agencies reporting compliance violations and policy non-adherence. The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow.

What You’ll Do Stripe is launching Stripe Delivery Centers - a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are interested in helping users feel secure and supported while they navigate their complaints - let us know!

Responsibilities

• Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board.
• Support users' concerns and provide exceptional customer service.
• Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience.
• Respond to reports submitted by legal and government entities via email.
• Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features.
• Gather unique insights into how thousands of businesses using Stripe operate and scale.
• Gain a comprehensive understanding of Stripe's operations from the ground up and contribute to the organization's future impact.
• Play a key role in establishing a new team and fostering an operational culture at Stripe.
• Partner with global operations specialists or business process owners to manage critical workflows effectively.

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have 2 - 4 yrs of experience in customer support and technical support.
• You have excellent communication skills, both written and verbally
• You excel in critical thinking and problem solving
• You might have close to 2 to 6 years of experience in customer service or internal/external user-facing operations
• You enjoy learning about products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You are able to identify opportunities to improve operational efficiency
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a dynamic space
• You are humble and have a proven track record for working well across teams and with external partners

Preferred qualifications

• Prior experience or knowledge in user support
• Prior experience in troubleshooting
• Prior experience working on projects or process improvement initiatives

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.