Learning Technology Solutions Manager

USA - 3310 Takeda Pharmaceuticals U.S.A., Inc.; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Takeda, located in Bengaluru, India, seeks a Learning Technology Solutions Manager to administer a portfolio of learning technology products and partner with global teams. You will configure access, test updates, and resolve issues to keep platforms reliable and scalable.

This hands-on role supports readiness, launches, adoption, and ongoing training for curators and users, while managing licenses and enabling data-driven improvements across the portfolio.

Qualifications

• Bachelor’s degree or equivalent experience and 5 years of relevant experience in learning technology, platform administration, product support, learning operations, HR technology, or a related field.
• Hands-on experience supporting digital learning platforms such as BLOOM, Novo-Ed, Synthesia, content hubs, learning pathways, or similar products.
• Experience with ticket management, troubleshooting, root‑cause analysis, incident escalation, user support, and knowledge management.
• Experience managing licenses, subscriptions, access permissions, utilization, vendor relationships, and renewals.
• Ability to train and enable curators and users through demonstrations, facilitation, documentation, job aids, and self-service resources.

Responsibilities

• Administer an assigned group of learning technology products, including configuration, access, permissions, publishing, testing, maintenance, and issue resolution.
• Adapt product responsibilities with the other Learning Technology Solutions Manager as technologies, priorities, capacity, and user needs evolve.
• Support readiness, launch, adoption, and transition to operations for new and emerging products.
• Triage and resolve user and curator tickets; investigate root causes, coordinate escalations, and communicate solutions and workarounds.
• Guide curators and users on how to use, manage, and optimize platforms; deliver onboarding, training, office hours, demonstrations, job aids, FAQs, and self‑service resources.
• Manage licenses, subscriptions, access, utilization, renewals, and records with product owners, procurement, vendors, and technology teams.
• Partner with enterprise and functional learning teams, including GSQ and DD&T where applicable, to recommend scalable technology solutions and avoid unnecessary customization or duplication.
• Use ticket trends, feedback, license data, and analytics to identify product gaps, adoption barriers, and improvement opportunities.
• Maintain product documentation, governance standards, release communications, and knowledge articles; coordinate releases, incidents, enhancements, integrations, risks, and service improvements.

Skills

Learning technology

Platform administration

Ticket management

User support

Vendor management

Training delivery

Education

Bachelor’s degree or equivalent

Tools

BLOOM LMS

NovoEd

Synthesia

Content hubs

Job description

Job Description

The Learning Technology Solutions Manager reports to the Learning & Development Solutions Lead in a Global Capability Center.

Two positions will share responsibility for administering, governing, and optimizing the Learning and Talent Management technology portfolio.

Product assignments will reflect evolving business and portfolio needs and may include established, emerging, and newly launched technologies.

Together, the roles enable Takeda curators, learners, people leaders, and other users to access and effectively leverage the portfolio.

Working across global teams and time zones, this role is a hands‑on partner and primary point of support for platform users and curators.

It resolves tickets, troubleshoots product challenges, manages licenses and access, delivers training, and advises enterprise and functional teams on effective use of the portfolio.

Key partners include product owners, technology teams, vendors, shared services, and functional learning teams, including GSQ and DD&T where applicable.

How you will contribute

• Administer an assigned group of learning technology products, including configuration, access, permissions, publishing, testing, maintenance, and issue resolution.
• Adapt product responsibilities with the other Learning Technology Solutions Manager as technologies, priorities, capacity, and user needs evolve.
• Support readiness, launch, adoption, and transition to operations for new and emerging products.
• Triage and resolve user and curator tickets; investigate root causes, coordinate escalations, and communicate solutions and workarounds.
• Guide curators and users on how to use, manage, and optimize platforms; deliver onboarding, training, office hours, demonstrations, job aids, FAQs, and self‑service resources.
• Manage licenses, subscriptions, access, utilization, renewals, and records with product owners, procurement, vendors, and technology teams.
• Partner with enterprise and functional learning teams, including GSQ and DD&T where applicable, to recommend scalable technology solutions and avoid unnecessary customization or duplication.
• Use ticket trends, feedback, license data, and analytics to identify product gaps, adoption barriers, and improvement opportunities.
• Maintain product documentation, governance standards, release communications, and knowledge articles; coordinate releases, incidents, enhancements, integrations, risks, and service improvements.

Skills and qualifications

• Bachelor’s degree or equivalent experience and 5 years of relevant experience in learning technology, platform administration, product support, learning operations, HR technology, or a related field.
• Hands‑on experience supporting digital learning platforms such as BLOOM, Novo-Ed, Synthesia, content hubs, learning pathways, or similar products.
• Experience with ticket management, troubleshooting, root‑cause analysis, incident escalation, user support, and knowledge management.
• Experience managing licenses, subscriptions, access permissions, utilization, vendor relationships, and renewals.
• Ability to train and enable curators and users through demonstrations, facilitation, documentation, job aids, and self‑service resources.
• Strong consultative skills, with the ability to translate enterprise or functional needs into practical, scalable technology solutions.
• Working knowledge of content curation, platform governance, metadata, testing, accessibility, quality assurance, and lifecycle management.
• Strong service orientation, problem‑solving, attention to detail, and ability to manage priorities and influence global, cross‑functional stakeholders.

This role combines hands‑on platform administration, troubleshooting, user and curator enablement, license management, and technology consultation. Its primary focus is delivering reliable, scalable, and user‑centered learning technology products and services, with solution design and content curation consultation as needed.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular Time

Type

Full time

Company Culture

Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to stride towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

Takeda is an equal opportunity employer.